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Filter 31 vetted iSolved reviews and ratings
Reviews (1-17 of 17)
February 26, 2020
From start to finish it's pretty darn easy
We use Infinisource iSolved at our agency, but mainly just for payroll administration. Our current HR/accounting person prefers paper (ugh). For our Employee Benefits clients, we have often recommended Infinisource iSolved for a full HCM/HRIS experience including payroll, PTO, benefits enrollment and administration, time & attendance, HR management, and data integration (EDI) with benefits carriers.
- Benefit enrollment.
- Ongoing benefits administration.
- EDI has proven somewhat difficult to set up.
- Effective date vs Start Date vs other dates get mixed up.
September 05, 2019
iSolved solved all my payroll needs!
We use iSolved for all of our payroll needs. We started it 3 years ago. We used to do payroll in-house, but with the new insurance rule, we made the switch. They help us with anything payroll related: bonuses, child support, insurance, 401(k), quarterly and yearly federal/state reports, and W2s. They submit all government reports too, and they give our employees direct access to their account, where they can see digital pay-stubs, update info, and receive digital W2s all online. I mainly use the program, but they also offer online onboarding, so the store managers do initiate onboarding, but only have access to that.
- Reporting state and federal reports.
- Customer service is amazing!
- It provides ease of access for myself as an admin, and for the employees.
- Their mobile app is streamlined.
- My BIGGEST complaint is that their desktop site does not have a mobile view. They have an app for employees, but as an admin, I have needed to use the site on my phone out of the office, and it is impossible! Everything is mushed up and little. It's completely impossible to use.
- Not sure if available, but would like a digital time card swipe for one of our locations.
- The website time lag is a little slow, but I realize that is because it is a lot of information and it has to be secure.
iSolved is being used throughout our entire company, no matter what department you are in. It's a great way to not only clock in, but anything finance related is all there in one website for each individual. It allows for easy requests for PTO, access to benefits, and the ability to e-sign any documents sent via HR regarding 401K, insurance, and even annual reviews.
- One of my personal favorites is the fact that I can quickly clock in and out. The previous site we used was a pain, having to go from one page to another just to clock out for lunch and back again.
- There is a great calendar where you can view each day's hours you've worked. It gathers the overtime, PTO requests and even paid holidays. That way you can easily map out the rest of your week if you don't have enough hours, or have too many.
- The ease of requesting time off is another great bonus. It's quick to navigate, and you can view all of the hours you've accrued quickly.
- I've tried multiple times to download the iSolved app to use for clocking in and out, and it has yet to work. It's really frustrating because my company pushes utilizing the app and yet I can never gain access to it.
- This may seem trivial but there aren't too many negatives for iSolved so I'm grasping at straw, but all the text is very tiny on the website. It's more of a mild annoyance than an actual "con", but I'm sure it may be difficult for people with struggling eyesight.
August 22, 2018
Solving HR problems with iSolved!
Infinisource iSolved is our Payroll/PTO solution.
It is used mainly by myself, as Controller, to process our bi-weekly payroll and produce reports.
It is also used by all employees to request their time off, view their pay stubs, and make changes to their tax withholdings.
It is used mainly by myself, as Controller, to process our bi-weekly payroll and produce reports.
It is also used by all employees to request their time off, view their pay stubs, and make changes to their tax withholdings.
- iSolved does a great job of having everything you need for HR/Payroll, all in one place. It is easy to log everything about your employees: personal information, business certifications, salary history, etc. It is easy for their managers and supervisors to approve their time off requests, and view other information to their level of clearance.
- Payroll processing is a breeze, with the ability to process payroll for full time, part time, and hourly employees.
- Though we don't use it, iSolved offers Time Cards so employees can log their time at their desk every day.
- I would like it to be easier to add a supplementary payroll when processing a payroll outside of our normal bi-weekly schedule.
- The way that PTO hours are accrued and displayed on their paychecks can be a bit confusing to the employees.
We use TimeForce to capture hours for our non-exempt workforce in the US and Canada. Previously we did manual calculation of timesheets for this population of ~600 employees.
- Reliable program which allows us to capture hours worked and time off taken
- Able to set up different overtime rules to calculate hours automatically - can also set up task and shift differentials to accommodate our clinical staff needs
- Their service team is very helpful and pleasant to work with - I am very confident in their ability and willingness to help
- We are not currently set up for real-time downloads of punches and the clocks can require a bit of manual intervention but we are hoping to transition to real-time capture to resolve this issue
- Recently having an issue with password resets that we are having difficulty resolving - but due to limitations with our schedule/workload have not been able to dedicate the time to resolve but we are looking forward to working with their help desk to determine a long term fix
- The transitions to/from daylight savings could be better managed - we do what we can to stay ahead of the issue but it is not 100% seamless at this time
It is used by the entire organization. It is one location for time and attendance tracking, individuals can request time off through the portal and supervisors can approve through the portal and employee receives email confirmation whether their time has been approved or denied. Another benefit is that each individual can check their available time themselves simply by logging into the same portal that they use to clock in and out.
- As I mentioned previously, it provides the ability for everyone to check their available time through their portal whenever they would like. Other systems I have used, employees would have to request a report for their available time / time used.
- The layout is very streamlined and easy to navigate. When training new employees on the system, I don't spend more than 5 minutes with them and they are able to accurately login and navigate on their own.
- The MyScreen tab is very useful. It has most everything you need to track on the same tab without having to print reports. Being able to see everyone that is currently clocked in is very beneficial. Other systems you would have to print a report to get this information.
- Incorporating with other systems. The payroll system that we use as far as I know will not sync up with Timeforce, so transferring hours worked is a manual process that is time consuming and very detail oriented.
Westech utilizes TimeForce for its production employees. I worked with a team to find a time and attendance system that would function in a manufacturing facility. TimeForce has worked very well in our facility since inception in 2010. The software program is quite easy and user friendly. Our organization went from timecards to TimeForce and the supervisors were able to learn the system quickly. It is very basic and easy to use. The system meets many organization's unique needs. We were able to tailor rounding, scheudules, hours by job, shift and department, lunch deductions, etc. TimeForce capabilities offered what Westech needed for our time and attendance needs.
- TimeForce is very user friendly and easy to navigate and train others to utilize.
- TimeForce timeclocks operate in manufacturing facilities.
- TimeForce Software allows the user to tailor it to your organization's specific needs.
- TimeForce could use more features, such as: the capability of multipe entries. It offers some, but I would like to see more.
February 15, 2014
TimeForce: The Internet Explorer of Time and Attendance
At Advantage Employment, we implemented TimeForce for one of our clients to manage their hourly time tracking, and PTO requests and accruals for hourly and salary employees.
- Extensive functionality. Could set up anything with TimeForce. Pay rates, accrual policies, rounding policies, different pay periods, etc... Almost any type of functionality was available
- Tech support. Was always able to get in touch quickly and easily.
- Time card editing. Could easily delete, add, and change punches on employee time cards
- Too much functionality for more basic usage. So many bells and whistles that implementing basic time and PTO tracking was more complicated than should be since everything was highly integrated.
- PTO tracking was a little tricky. Had to manually go in an accrue PTO for employees after every pay period. Instances of PTO requests going through twice, perhaps by employee error, but not being able to easily clear out without deleting entire accrual and starting from scratch.
- Reports did not come out cleanly. Could view them nicely within TimeForce but once exported to Excel they would lose all formatting and sometimes lose certain data columns.
- Employee profiles needed to be set up in two different places with repeated data. Was tricky and not intuitive.
Our accounting department uses TimeForce for all of our employees hours. It helps keep hours perfect and if their is dispute it is easy to look up exactly when people have clocked in or clocked out.
- Technical support is amazing, very easy when they can remote in to your computer.
- Very simple to edit clock in/out times and add vacation or sick time.
- Very detailed reports that can be printed to show everything.
- Very timely when calling in, not long wait times.
- I would like to see changes on the reports when I print them out after making changes to times.
- Faster clock download time.
- Being able to add in time for someone who worked beyond midnight.
Our entire college, both full and part time employees use it for their time cards and for time off requests. We were doing mostly paper time cards and it saves a lot of time to not have to manually add up the hours. We also like doing an electronic verification instead of having to sign each time card manually.
- I love the "request for time off" feature; it's so easy to track
- I love not having to manually sign each time card; the electronic verification saves so much time
- I love being able to see the accruals for time off as well as how much time off has been taken
- I love not having to manually count up hours worked for part time people; they can either clock in/out or enter total hours worked and then TimeForce totals it for me each pay period.
- I love being able to run the reports for different areas.
- I would like to be able to un-verify a timecard if I see a mistake on the time card after the fact; right now I have to ask our administrator to do it for me each time.
- I oversee a lot of full and part time employees and right now I have to have two separate log ins to the system to verify each group; I wish I could do it all at the same time.
February 17, 2014
Timeforce - my personal experience
Across the whole organization. Tracking the time of the consultants.
- Technical support
- Integration
- User manual for testing the product
- Timeforce DB can be located on the site of the user.
We are currently using this company wide as we have several remote employees as well as several who constantly travel. We like the benefit that this is web-based and anyone can access via the link using our company code. Using TimeForceII helps us better show our profitability on our services since we are a service based. It allows us to run reports monthly and as needed to monitor hours worked on a particular job or service. We also use this for HR purpose of tracking vacation, PTO so that the employee can see the information as well as the automated emails to their supervisors approving their time off.
- TimeForceII does an excellent job of keeping track of employee accruals, ie. vacation, PTO, holidays, etc.
- TimeForceII is good for keeping up with when employee reviews need to be given.
- TimeForceII also lets you create jobs to fit your business needs.
- TimeForceII lets you manage reporting and exporting into Excel to serve the purposes of the company.
- TimeForceII has issues like most things. Every time their is an update something may or may not work.
- TimeForceII is not very compatible with all browsers - it is a more window based system.
- TimeForceII needs improvement with fixing the bugs in the system.
January 23, 2015
iSolved, quick & easy...with some room to grow
We use iSolved for the Human Resources and Payroll Departments. I only use it for payroll and it has addressed our access to reports, length of time it would take to process payroll, and being able to enter garnishments for employees who currently don't make enough to deduct. These are all the problems we had in the old system we used.
- You can access reports anytime, which is a time saver.
- Processing payroll for 1,000+ employees takes half the time it did in our old system.
- Being able to create reports we need is helpful, in our old system we had to call up our client representative and ask for a report they would send to us and then we would have to alter it on top of waiting for the report.
- In searching for employees I have to be very specific on the name and cannot search by only part of the last name. This sometimes make it difficult to find people if I don't have an exact spelling.
- The "process payroll" button is too close to the "preview payroll" button and I'm always in fear of accidentally hitting it by mistake, though we do have it set up to ask us "are you sure".
- The garnishment tab isn't as clear as I think it could be, the names through me off a little and after 6 months I'm still not sure everything is for on that page.
- Communication with the consultants has been a little off, misunderstanding what we are talking about, but it could also be that we've only been in this system for 6 months and it takes some time establishing good communication.
Timeforce is used within our organization for employee time tracking, producing employee timecards, keeping track of employee accruals of paid time off, monitoring employee overtime, and transmitting time to QuickBooks for payroll processing. The system is used company wide. Employees can log in to their timecard easily at any work station with internet access. TimeForce provides an excellent product for time tracking.
- Easy to access from any work station with internet access
- Accurate time tracking and paid time off accrual calculation
- Employees are able to place mileage requests in to Timeforce each pay period for reimbursement
- Able to allow tiered levels of access to the system from employee, manager, administrator, etc.
- Maintains time records for use in audits and analysis with easy to generate reports
- Paid time off accruals seem to hang at an employee's anniversary date causing us to manually go through employee accrual screens each pay period and click "process employee accruals" for those employees that have had an anniversary during the pay period to advance their accrual or move to a higher accrual rate.
- Support via telephone can take a lot of valuable time. We seem to have trouble authenticating our license every time we call and then have longer than average waiting times on hold. Often have to have a technician call us back.
- Would like to be contacted via email regarding enhancements or even "tips of the day" type emails that highlight different functions within Timeforce that are shortcuts that maybe users may not necessarily be aware.
We are a global company headquartered in the US and currently we are using TimeForce for our subsidiary in the Philippines for a 400+ mostly hourly employee population.
For that location, we required a time tracking setup with a biometric clock (purchased from Infinisource) and software able to calculate time worked, time off, shift premiums, and lunch breaks. It needed to be flexible enough to accommodate needs of different departments and frequent policy changes. TimeForce addressed those business needs.
For that location, we required a time tracking setup with a biometric clock (purchased from Infinisource) and software able to calculate time worked, time off, shift premiums, and lunch breaks. It needed to be flexible enough to accommodate needs of different departments and frequent policy changes. TimeForce addressed those business needs.
- Flexibility. Schedule templates can be created at departmental level and managers can be made responsible for maintaining schedules rather than HR. Time entries can be edited on multiple levels (punches or total hours worked). New security groups can be easily added anytime.
- Reporting Power. TimeForce provides a significant number of standard reports for HR, manager and audit purposes.
- Import Utility. It is very easy to update the system with new employment-related data through by importing .csv documents through TF Import Utility.
- No Sandbox/Test tenant/Redirect. All changes happen in the live database, and from what I have seen, they are not reversible. Admins cannot log in as somebody else without resetting their password.
- Hardware Issues. In our case, biometric clocks used for live punches kept disconnecting for no apparent reason. This problem affected all four clocks that we purchased from Infinisource (they may not be the manufacturers, though, but just the distributors), and they were losing connection to the server one by one or all at once. Our IT and TF tech support working together were not able to determine the problem source.
- Inconsistent Update Quality. Oftentimes, system updates affected out setup: punches stopped coming, employees lost visibility of their timecards, admins were not able to run payroll reports, etc. TF would not notify us about known issues and it normally takes them several days to issue a patch or roll back an update.
- Tech Support. We rely on our consultant for professional advice even after we completed the implementation and transitioned to the support queue. If we contact the service center, most of the time we do not get quality advice. Online chat support is even less knowledgeable and answers only basic questions. Also, because of the tech support business hours and time difference, our Philippine colleagues cannot really use this service.
February 11, 2014
TimeForce I Version 2.9 - \7/10 over Six Years by Jeff.
I am the Systems Administrator & Software Engineer for a family owned retail company located in central Pennsylvania. We have four remote retail locations and one corporate location. I personally manage a dedicated Windows server that runs the TimeForce and Attendance software which is accessed throughout our entire organization via the web interface.
Users are separated by department based on there remote location (Named by city or area) with two TimeForce supervisors in each location to manage individual users punches. We have utilized the system for over 6 years with an all around solid performance. Three years ago we moved from the card reader system to the web interface due to the fact that computers are freely available to each associate and in general it is as simple as logging in and click 'In/Out' for the user.
The main features that we use are of course time and attendance tracking, employee accruals, and at the end of our pay period the Employee Hours Summary. Thus far there has not been a discussion as to researching alternative Time and Attendance software.
Users are separated by department based on there remote location (Named by city or area) with two TimeForce supervisors in each location to manage individual users punches. We have utilized the system for over 6 years with an all around solid performance. Three years ago we moved from the card reader system to the web interface due to the fact that computers are freely available to each associate and in general it is as simple as logging in and click 'In/Out' for the user.
The main features that we use are of course time and attendance tracking, employee accruals, and at the end of our pay period the Employee Hours Summary. Thus far there has not been a discussion as to researching alternative Time and Attendance software.
- The ability to customize user security rights is extremely valuable. The ability to create new or even modify existing user rights allows us complete flexibility as to who can control what, who, and how. This is important to us as everything in use at our company is very flexible and custom, which makes the TimeForce system fit right in.
- The time card system itself has been thus far flawless. It has accounted for the leap year and daylight savings each year. Punch errors, Holiday, Vacation, Sick time is all easily viewed with a glance at the screen.
- The reporting features of TimeForce are outstanding. There are far more reports available than we have needed. But at the same time anytime a user has thought 'it would be nice to see this' we have found it listed in the Reports section of the web interface.
- I believe the installation of the Card Reader systems is a bit difficult. From my last experience there were third party hardware and software requirements, along with a second piece of software with TimeForce. It was not something we were able to complete on our own and had to contact QQest for support.
- The scheduling system inside the web interface is a bit difficult to use. We have talked in the past about putting the system to use for scheduling purposes and retiring an older solution, but it is not something our HR department has found easily navigable. We are in the process of providing them with QQest training documentation.
- I am sure there are changes to the newer version of TimeForce II, but from my experience on TimeForce I (2.9) and being a software engineer / UI designer, I believe that the system could have a less complex-look and feel to it. At times all the options available at once do tend to become somewhat cumbersome.
February 19, 2014
TimeForce II a work in progress
TF is used district wide by all employees. Some employees use a timeclock and some log in via computer. Previous to TF, employees completed paper timecards. We used a phased in roll out approach.
- Easy for Employees to use
- Streamlines payroll process; time centrally located
- User security cumbersome. Employees assigned to supervisor by department or individually. Would be nice to use title structure
- Not a lot of handsout support from TF after initial roll out
- Lots of bugs for comp time
- After each new version, some bugs are fixed, but creates new issues
iSolved Scorecard Summary
Feature Scorecard Summary
About iSolved
Categories: Applicant Tracking, Benefits Administration, Employee Engagement, Payroll, Time Tracking, HR Management
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iSolved Support Options
| Free Version | |
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| Phone | |
| FAQ/Knowledgebase | |
| Social Media | |
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iSolved Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |