isolved

Very user-friendly and easy to train on. Has helped us become more efficient overall and we keep adding more to our services as we need them. The addition of Learn & Grow has helped us expand our training options for all staff and leadership. Benefits Administration has made us basically paperless when it comes to open enrollment and new hire enrollment.

This is a great system for small to mid sized companies. We will be exploring how isolved will work once we have multiple locations. I am not sure if this is a great program for several locations on 1 payroll. We will see once we begin this process.

isolved has been great with payroll management - I have used iSolved both in a restaurant setting (with 26 different locations) as well as in the current performing arts setting, where we have two completely different pay groups on different schedules. Setting up our payroll each new season is very user-friendly, and I've grown very fond of using this software.

If you want employees to have the ability to submit their own time change requests for PTO, this would not be a good system to use as they have not implemented that recommendation yet. If you want to have a hands-off approach to FMLA and COBRA management, isolved would be fantastic!

From my experience isolved works with you when you have an issue to make sure the problem gets solved.

Customer service is awful. I'm just learning the system but it looks capable. The search feature in iSolved University never produces relative results for simple searches.

Customer service just passes requests around from person to person with no real resolution.

isolved works very well for us as a small employer. It is easy to navigate and maintain, as we don't have many changes each pay period. I'm not sure how it would work for a larger employer. We definitely don't use all of the features available, but it seems like it would fit just about any sized organization.

In my opinion, customer service is the number one motivator. I've always had pleasant experiences when I reach out for anything at isolved. The website is modern and easy to navigate. They are solution-driven; for any report, you need you can find the tools to create if not created already. Great company!

'iSolved is comparable to other bigger & more expansive payroll systems. It is well suited for daily use in our organization for time & attendance, tracking PTO & sick time. It automates 401k calculations, match - based on our specific requirements, & even direct deposits those deductions into employees 401k accounts which we've discovered is not a standard function with all systems. It is a robust system, user friendly with excellent reporting features.

isolved is great for processing payroll. It is very user friendly. The time clock system is easy for our employees to use. We are a small employer and it is very well suited to us. We use what we need in the system.

iSolved is well-suited to manage payroll. The interface for open enrollment could be more user-friendly.

isolved is well suited especially for larger organizations for recruiting, onboarding, payroll and benefits. My experience with isolved is very new, but I have enjoyed the customization of different sections to better fit each organization. The system is also very user friendly. I cannot think of a scenario where isolved would be less appropriate.

isolved works great for the payroll aspect. We have never had any issues with the payroll system. The app however, various employees have had issues with requesting time off and figuring out how it works. Their time bank isn't very easy to understand for our employees.

Again, the customer service is amazing! I love that I am always able to talk with a representative and they are always helpful. Or if they cannot answer my question immediately, they refer me to someone that can help me. All the representatives are very knowledgeable!

I am overall very happy with isolved.

isolved is great for a platform to onboard new employees, process payroll, and organize all of the paperwork necessary for these items.

iSolved is perfect for our business (medical setting). At first I was intimidated by the learning-curve of the program (there is SO much information). However, I quickly picked up on iSolved and now look forward to logging on each day. I use iSolved in a variety of situations.

The biggest challenge I have is that I am not a dedicated payroll/HR specialist. The support from isolved has been very good, but I do wish I had a dedicated individual who grew to know our business. There have been a couple of occasions where I used the help resources and they proved to be excellent. I struggle with finding the time to search the help resources, determine if what I find answers my questions, and then implement the information I learn. Sometimes, I need to just ask someone.

It's pretty compatible with our type of business. Leave accruals are easy to edit and input.

They are just a call away with any questions that I may have.

isolved meets most of our needs in the payroll area. We're experiencing a few more problems as we increase our number of employees, particularly in the area of tracking time. The biggest issue is that supervisors can only see the calendar for their specific teams. It would be useful to have a calendar for the entire office that is viewable for everyone.

1. I like the product ease of use, but I feel the preset client reports could be more intuitive. There are too many options and they aren’t defined well enough for users to know which option is the best for what they are trying to achieve.
2. Although the staff is friendly and willing to help, I find that usually I “stump” the team with my simple questions. If I contact the support team it is because I have exhausted the online resources and the attempts to figure it out on my own. I expect the team to have a fairly simple response with a concrete explanation of how to achieve what I am trying to accomplish.
3. Integration with QuickBooks Online would make my life easier. Each week, I manually separate our checking account debit transaction into the individual payroll line items, which is time-consuming and prone to human error. isolved says QuickBooks doesn't offer direct integration and I need to pay for a third party application to make it possible, and Intuit says isolved needs to contact them.
4. I would like the ability to be able to make enhancement requests and then track my request, and those of all isolved users, to see if it will be in an upcoming release, needs more support, etc. For example, I requested the ability to automatically associate an SOC Code with a Job well over a year ago, but never received a response. Although I’m sure your technical team are comprised of very nice people, in my opinion, they don’t care what customers want and stick to the development queue set by the company. There should be a way for customers to view the upcoming enhancements in the development queue with a way to rate enhancements and see where their requests are in the queue and how they rate.

They did a great job explaining how we enter hours/overtime hours for a salaried person that is non-exempt. They set up a meeting and explained how isolved processes that information to fit our needs. They were on the phone the day that we needed help. Very quick to respond.

New employee onboarding is fantastic and seamless. The implementation teams are phenomenal. The time module is great and the continual updates to the product are great. If there are problems with anything customer service cannot fix-getting that issue resolved is inadequate. For example, the UI rate changed on all our schools to 002 January 1. I sent individual emails for each school, got an email back with a case number stating the tax department would need to make the change. 3 weeks later (the week of payroll submission) it was still not changed, when I replied to the case email I had initially received asking for assistance, I did not receive a reply. I finally reached out to ... (who is amazing) and she was able to get us fixed. Customer service told one of my workers to just go ahead and submit payroll and that it would "be caught up".