Item: Paychex Flex
Rating: 10
Author: John Santoemma

Use Cases and Deployment Scope

Paychex Flex has saved an immense amount of time. They process or bi-weekly payrolls and handle our tax payments, including the quarterly MBT payments. We have found their system to be very user-friendly and efficient. I couldn't ask for a better time-saver when it comes to payroll. When we signed on with Paychex Flex four years ago, we had been processing 40 paychecks in-house, twice a month. Now, we're processing over hundred, and I can't even imagine if we had to do it all ourselves. Thank goodness our CPA recommended this reasonably priced service. Paychex Flex Rocks!

Pros and Cons

On Time Delivery of Paychecks
On Time Processing of Tax Payments
Accurately Reporting and Producing Annual W-2's

List or Directory Production
Access Limits for various System Admin
Insurance Deduction Options

Return on Investment

Has saved us countless hours in processing payrolls
Quantifiably, Likely saving over $500 / month
Peace of mind is hard to put a price on, but I no longer worry about the IRS payments

Paychex Flex Reporting

Positively - We are able to focus more on GROWING our business, rather than managing the minutiae of things related to payroll. Not having to panic over whether or not the IRS received their cut every two weeks is an enormous relief to my wife and me. I can't even fathom how we did it all ourselves before Paychex Flex.

Support Rating

The Customer Support is incredible. They always answer the phone, and they always have an answer. What more could you ask for in a company?

Alternatives Considered

QuickBooks Desktop Pro

We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.

Key Insights

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Usability

We are extremely satisfied with the Paychex Flex platform. I can't imagine running our business without it.

Other Software Used

QuickBooks Desktop Pro

Likelihood to Recommend

If you're processing your own payroll for more than 5 people... you need Paychex Flex! You'll save an incredible amount of time. And time is money! Making the IRS tax payments every two weeks is a royal pain in the butt, and letting Paychex Flex take on that responsibility will really put your mind at ease. I recommend the service to every small up and coming business owner.

Paychex Flex - A Solid Value for Small Businesses

Overall Satisfaction with Paychex Flex