Paychex Flex - A Solid Value for Small Businesses
June 28, 2023

Paychex Flex - A Solid Value for Small Businesses

John Santoemma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

Paychex Flex has saved an immense amount of time. They process or bi-weekly payrolls and handle our tax payments, including the quarterly MBT payments. We have found their system to be very user-friendly and efficient. I couldn't ask for a better time-saver when it comes to payroll. When we signed on with Paychex Flex four years ago, we had been processing 40 paychecks in-house, twice a month. Now, we're processing over hundred, and I can't even imagine if we had to do it all ourselves. Thank goodness our CPA recommended this reasonably priced service. Paychex Flex Rocks!

Pros

  • On Time Delivery of Paychecks
  • On Time Processing of Tax Payments
  • Accurately Reporting and Producing Annual W-2's

Cons

  • List or Directory Production
  • Access Limits for various System Admin
  • Insurance Deduction Options
  • Has saved us countless hours in processing payrolls
  • Quantifiably, Likely saving over $500 / month
  • Peace of mind is hard to put a price on, but I no longer worry about the IRS payments
Positively - We are able to focus more on GROWING our business, rather than managing the minutiae of things related to payroll. Not having to panic over whether or not the IRS received their cut every two weeks is an enormous relief to my wife and me. I can't even fathom how we did it all ourselves before Paychex Flex.
The Customer Support is incredible. They always answer the phone, and they always have an answer. What more could you ask for in a company?
We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

We are extremely satisfied with the Paychex Flex platform. I can't imagine running our business without it.
If you're processing your own payroll for more than 5 people... you need Paychex Flex! You'll save an incredible amount of time. And time is money! Making the IRS tax payments every two weeks is a royal pain in the butt, and letting Paychex Flex take on that responsibility will really put your mind at ease. I recommend the service to every small up and coming business owner.

Paychex Flex Feature Ratings

9.6
Employee demographic data
Not Rated
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
9.2
Pay calculation
10
Off-cycle/On-Demand payment
8
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
9
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
9.0
View and generate pay and benefit information
10
Update personal information
10
View job history
8
View company policy documentation
8
8.0
Tracking of all physical assets
8
8.3
Report builder
9
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
7.5
New hire portal
7
Manager tracking tools
8
Performance and Goals ()
Not Rated
7.7
Job Requisition Management
8
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
8
Applicant Tracking
7
Notifications and Alerts
10

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