Item: Paychex Flex
Rating: 10
Author: Whitney Lundy

Use Cases and Deployment Scope

Upon the recommendation of my accountant, I subscribed to Paychex Flex for my company's payroll needs. I rely on the software for automatic payroll distribution as well as for payment of my payroll taxes. I also oversee the tax information for the users to ensure that withholdings, dependents, etc., are appropriate.

Pros and Cons

Timely quarterly reviews
Multiple payroll reminders before the end of the pay period
Account manager checkins

Promotions are more frequent than I would prefer

Return on Investment

Save on time and effort
Employee independence in self-service
Easy to read dashboard

Paychex Flex Reporting

Positively - I use the quarterly reports in my bookkeepings.

Support Rating

I had an issue with withholdings and I was able to receive quick attention and my matter was resolved to my satisfaction.

Key Insights

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Usability

I have no experience with payroll software or payroll in general, and I find the software to be very user friendly.

Other Software Used

LawPay, Docketwise, Lawcus

Likelihood to Recommend

In my experience, Paychex Flex is well suited for small companies and is reasonably priced so as to not disrupt overall overhead expenses. Paychex Flex is also great for a company without a designated payroll department as it is user friendly enough to be managed and used by individuals without any payroll, accounting, or bookkeeping experience.

User Friendly and Efficient Payroll Software

Overall Satisfaction with Paychex Flex