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Payroll Time
June 30, 2023

Payroll Time

Jill Pleau | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

I use Paychex Flex for payroll purposes only. Our payroll runs monthly and quarterly. I run the owner's bonus pay-out. There are still some quirks I'm working out, but overall I like it. When making a 1-time only change for an employee for that payroll month, the system should identify this is a 1-time only change and will revert back the following payroll run.
  • I like I can enter payroll and if I need to leave the program, I can resume at a later time and my information is saved.
  • I like the analytics & reports features.
  • I like how all my employees have easy access to their portal.
  • When making a change to an employee's 401K contribution, change their withholdings, or change their direct deposit, I find it challenging, particularly if I had already started the payroll. I should be able to do this very easily, however, I seem to struggle.
  • Health Savings Accounts for the owners. So far we are going on year 2 and still the system will not deposit an owner's HSA contribution when I process the owner's quarterly bonus run. And of course, this doesn't get picked up on the reports until a month or two later when one of the owners tells me his HSA contribution did not hit his bank account. I have to reach out to Danita McAfee, Supervisor - Flex Conversion Center, every time for help. She is wonderful to work with and always fixes my mistakes.
  • To add a separate payroll run in addition to the monthly payroll should be just a click to do, but it is not. I have to reach out to my rep. Caleb Wiggins to add another payroll run.
  • Time Savings
  • Improved onboarding new hires
  • Improved employee self-service portal
Positively - I just used the standard payroll run reports at this time.
Overall, support has been helpful, and usually, the response time is within 24 hours.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Overall, Paychex Flex is user-friendly and their training modules were very helpful. Sometimes there are unique items that may occur for a particular payroll run or I hadn't done before, I reach out to support and so far, it's been going well.
See my previous response. My biggest struggle is with the Health Savings Account contributions made. Entering the amounts, and reviewing my reports before submitting all looks good, no error messages appear, however, I have to hear from one of the owners that his HSA contribution did not hit his bank account.

Paychex Flex Feature Ratings

9.5
Employee demographic data
10
Employment history
9
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Payroll Management ()
Not Rated
Leave and Attendance Management ()
Not Rated
6.3
View and generate pay and benefit information
9
Update personal information
10
View job history
5
View company policy documentation
1
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Evaluating Paychex Flex and Competitors

Yes - We were using Advantage. It was basically pushed by a Paychex representative to transition to Paychex Flex.
  • Ease of Use
More training

Using Paychex Flex

ProsCons
Well integrated
Consistent
Convenient
Slow to learn
Feel nervous using
  • The standard monthly payroll of entering employees salaries
  • Changing employee direct deposit amount, banking information
  • When I need to add a 2nd check for an employee
Yes, but I don't use it