Paychex Flex Review
October 08, 2023
Paychex Flex Review
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paychex Flex
We use Paychex Flex as our sole HRIS system for the company. We currently have a very aggressive merger and acquisition strategy, so I am also involved in implementing it at the sites that we acquire.
- Company Directory is very user friendly
- The app for the end user is very user friendly as well.
- In my opinion, Paychex Flex does not have good org chart software.
- In my opinion, The Benefits Platform is underwhelming and needs work.
- In my opinion, The support teams are hit or miss, we went through 7 different support users to find one that we linked
- In my opinion, Communication from Paychex Flex lacks on major issues, which involved us getting fines for not submitting taxes on time.
- In my opinion, the hiring platform is also underwhelming and needs work.
- In my experience, we constituently have to apologize to employees when data is not correct in Paychex Flex .
- Employees like employee self service, but I've found often times the data is wrong.
Negatively - In my opinion, Paychex Flex does not make it easy to get reports. The census reports I need for healthcare actually have to come from Paychex Flex reports because I can't do things at the click of a button. In my experience, you have to fill out fields about 5 times for every employee because fields do not carry over, like age, gender, nationality. In my opinion, every different part of Paychex Flex does not communicate with the others.
Do you think Paychex Flex delivers good value for the price?
No
Are you happy with Paychex Flex's feature set?
No
Did Paychex Flex live up to sales and marketing promises?
No
Did implementation of Paychex Flex go as expected?
No
Would you buy Paychex Flex again?
No