Paychex Flex Review
July 01, 2025

Paychex Flex Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

I have used Paychex Flex previously and overall I like the product but I do not love the online app for employees. It is not as user friendly and many other systems.

Pros

  • Payroll
  • Holding employee information
  • easy tax updating

Cons

  • Online employee portal
  • Better online access through IPhone
  • More capabilities for employees to easily access information
  • More effort to get employees access constantly having to spend time helping employees
  • Improve self service
I have not used the reporting
More user friendly works better for self service

Do you think Paychex delivers good value for the price?

No

Are you happy with Paychex's feature set?

No

Did Paychex live up to sales and marketing promises?

No

Did implementation of Paychex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex again?

No

In between on rating. Works well online for employers however the rating and information for employees is not up to par
Easy clock in and clock out option through the app. However accessing the employee payroll is not easy for employees

Paychex Feature Ratings

3.0
Employee demographic data
3
Employment history
3
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
3
4.8
Pay calculation
6
Off-cycle/On-Demand payment
6
Benefit plan administration
3
Direct deposit files
6
Salary revision and increment management
4
Reimbursement management
4
4.0
Approval workflow
4
Balance details
4
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
3.6
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
2
Job Search Site Posting
4
Duplicate Candidate Prevention
4
Applicant Tracking
2
Notifications and Alerts
6

Comments

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