If you have to reach out to paycor get ready for a long wait
December 08, 2021

If you have to reach out to paycor get ready for a long wait

Josh Sherrell | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Onboarding Software
  • Time & Attendance
  • Payroll & Tax Software

Overall Satisfaction with Paycor

I've had too many issues with Paycor to continue with service. It was easier to switch over to Quickbooks and the customer service is much better. The customer service is nonexistent as I'm writing this I've been on hold for 35 minutes to try once again to cancel my service. Do yourself a favor and pass on this one.
  • They're very good at being there at the beginning but once you sign up good luck if you need help
  • They're very good at avoiding customers who want to stop using the service
  • customer service

Do you think Paycor delivers good value for the price?

No

Are you happy with Paycor's feature set?

No

Did Paycor live up to sales and marketing promises?

No

Did implementation of Paycor go as expected?

No

Would you buy Paycor again?

No

  • Not worth it
  • no customer service
Our HR and/or payroll team has not had any measurable time savings. - didn't help us at all and the customer service is terrible. I've been on hold for 45 mins.
I'm giving such a low rating because payroll is an important part of any business and when you reach out to this company and get ZERO response and have to wait on hold for over 45 mins is unacceptable.
I can't think of any good experiences using Paycor other than finding out how much better QuickBooks is. The interface system is very hard to navigate and it's worth your time to not use them for payroll, onboarding, or HR. In 2020 we had major tax issues and could not get ahold of anyone.

Paycor Feature Ratings

Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
1
Pay calculation
1
Off-cycle/On-Demand payment
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
View and generate pay and benefit information
1
Update personal information
1
View job history
1
View company policy documentation
1
Tracking of all physical assets
1
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
1
Multiple review frequency
1
New hire portal
1
Manager tracking tools
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1
Job Requisition Management
1
Company Website Posting
1
Publish to Social Media
1
Job Search Site Posting
1
Duplicate Candidate Prevention
1
Applicant Tracking
1
Notifications and Alerts
1