Small business review of PayPal for e-Commerce
July 06, 2018
Small business review of PayPal for e-Commerce
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with PayPal Payments
We are an e-commerce business that accepts PayPal as a form of payment on our cart, along with credit cards and Amazon Pay. Currently, about 7% of our customers choose to use PayPal.
- Offers PayPal Credit interest-free on purchases above $99
- Gives an added layer of payment comfort with the well known PayPal brand
- Easily stores their payment info and allows them to select their payment info instead of having to re-enter it on our site
- They don't work well with subscriptions. They have a requirement where if a customer is on subscription billing, they have to be billed on the same day each month. That just doesn't work for us since we offer a perishable product, customers are often changing, skipping, delaying a delivery. We don't bill them until 3 days before their package ships, so we cannot use them for our subscriptions.
- Integration on websites seems like it could be better, along with where I work. Whether I am using Paypal as a customer or as a business owner, I don't feel like the use of PayPal to pay is very smooth. Could be improved for sure.
- I don't feel like we get very good support or a rep.
- Sometimes they assign someone, then you don't hear from them. Their back office isn't very easy to use, log into, or get help.
- Credit card fees are similar to that of our merchant account, so doesn't cost too much extra outside of integration.
- Offers peace of mind to customers
- Is a familiar brand.
We use both Amazon Pay and PayPal on our website. Paypal is more well known, but Amazon Pay works better with subscriptions and offers better business support.