Stay away! High fees, poor Customer Service, accounts frozen for no reason - PayPal at its best...
December 09, 2020
Stay away! High fees, poor Customer Service, accounts frozen for no reason - PayPal at its best...
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with PayPal Payments
I use PayPal to accept international payments. I use it only because some customers believe that their purchase are safer when made by PayPal. It isn't my first choice. I advise my customers to pay via cheaper mediums as PayPal fees are very high and I just have to add it to the price.
- Is easy to use by a customer.
- Is widely awailable.
- Customer Support is somewhere between being a nightmare and non-existent. These days we actually have no chance to get to a living person there. We can only write e-mails. What is more, the answers I get seldom solve any problem or give real information. For example "Your payment is on hold for security reasons"? What does it mean?
- Fees are very high. When I accept international payment I have to pay: 4,4% for international transfer + 4% for currency exchange + poor exchange rate = 10 to 12% fee.
- I really don't understand why I can not add my bank account in a foreign currency. The only reason I see is greed to collect the fees mentioned earlier. Funds or accounts are blocked with no reason nor explanation - "for security reason". But I get no real info, I suppose that PayPal just means on holding my funds and that is all the mystery here.
- I think the general impact is negative. With 10% fee my goods have to be more expensive.
- Real disaster happens when your customer returns what he bought. PayPal will keep their feet, and you really don't know if you will have to pay the currency exchange fee again nor if the buyer will get his sales tax (collected by PayPal) refunded. Asked Customer Support about it - the answer was "if you want to make a refund go there and there" That's all - really! So when there is a return of the goods it is very expensive.
I advise my customers to pay via Stripe rather than PayPal. Stripe fees are cheaper - 3% for international transfer (PayPay 4,4%), 2% for currency exchange (PayPal 4%) - currency exchange happens more seldom as I can make payouts in PLN and EUR (PayPal PLN only). Stripe has a great feature called "price" where one product can have many prices in many currencies and shipping options.
Do you think PayPal Payments Pro delivers good value for the price?
No
Are you happy with PayPal Payments Pro's feature set?
Yes
Did PayPal Payments Pro live up to sales and marketing promises?
No
Did implementation of PayPal Payments Pro go as expected?
I wasn't involved with the implementation phase
Would you buy PayPal Payments Pro again?
No