PayPal Zettle is a quality and trusted POS!
January 09, 2025

PayPal Zettle is a quality and trusted POS!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PayPal Zettle

We run a non-profit bulk food store with our ministry, and have an online store. We use PayPal Zettle as our payment processor to conect to our POS system. I love that everything speaks to one another and that prices are automatically updated between the website and store POS.

Pros

  • It is a trustworthy platform, so customers feel comfortable using it.
  • I love how PayPal Zettle connects to our store and makes taking payments easy.
  • I love how Paypal Zettle takes multiple forms of credit card and is universal for our customers.

Cons

  • The fees are a little bit high, although all POS and payment systems do charge fees.
  • Sometimes signing in and getting things to connect through our web store can be a challenge. It is great once it is set up but downloading plug ins and setting up initially is a challenge.
  • We have in-store pick up items that customers pay for at pick up and shipped items which customers pay for through the PayPal Zettle portal at checkout. This was very confusing to set up. I wish there was an easier way to mark items as payment upfront and payment later.
  • It has increased online orders. We are up over 3x's as many orders this Christmas season as opposed to last season.
  • We have gotten more returning customers with our current POS system and payment processing.
Very easy to use for both the business owner and the customer. We feel confident using it because we know that our customers information and payments are protected. And our customers know that if anything happens with their orders or they need protection for their purchases it is going to be there with PayPal Zettle. We tried several less remembered names, and it just didn't garner orders like when we switched to PayPal Zettle.
We love StoreLIVE, it is right up there with PayPal Zettle! Again, though, it is not as much of a well known name to the non-business owner. But WooCommerce is not at all even close to Paypal Zettle! It is complicated and exclusive to WooCommerce on the web and less in store.

Do you think PayPal Point of Sale delivers good value for the price?

Yes

Are you happy with PayPal Point of Sale's feature set?

Yes

Did PayPal Point of Sale live up to sales and marketing promises?

Yes

Did implementation of PayPal Point of Sale go as expected?

Yes

Would you buy PayPal Point of Sale again?

Yes

We tried several different payment systems, and PayPal Zettle was the one that took the cake in the end. It is great for the web especially since it is so well known and trusted. Everybody knows the name "Paypal," and that's because of the great security and purchase protection they offer, which is another reason it is so well suited.

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