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Penelope for Non-Profits
December 11, 2021

Penelope for Non-Profits

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Penelope by Social Solutions

We are a small-midrange size non-profit organization that uses Penelope for our client database. We use it for 1:1 in-home caseloads, group-based parent education, and group-based child and youth programming. Penelope is a user-friendly system that provides clarity, ease, and simple processes for our frontline staff to use the system in a clear and efficient way.
  • Configuration and design process.
  • Help articles.
  • Standard processes yet able to customize.
  • Standard reporting could be expanded and more complex.
  • Improve functionality of groups.
  • Higher level training on how to use Penelope in a more complex way.
  • Improved reporting.
  • Improved data quality.
  • Better understanding of trends and needs of our client populations.
Penelope is more controlled, well designed, and easy to use. We like that Penelope has some structure to it while having a decent amount of opportunities to be configurable to our own specific needs. Our staff finds Penelope easy to navigate and enter their data into the system in a reliable and easy way. We valued that at the time of purchase, Penelope was a Canadian company that understood our specific needs as a Canadian nonprofit.

Do you think Penelope delivers good value for the price?

Yes

Are you happy with Penelope's feature set?

Yes

Did Penelope live up to sales and marketing promises?

Yes

Did implementation of Penelope go as expected?

Yes

Would you buy Penelope again?

Yes

Penelope is well designed for casework. We find it is well suited for staff who have caseloads of families or individuals and are doing one-to-one work with them. I find that Penelope is not as well suited for registered programming in a group fashion. The reporting for groups is almost non-existent and the Groups List page is unwieldy and difficult to navigate efficiently.