Definitely Satisfied.
December 20, 2013
Definitely Satisfied.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction
- PF customizes very well... during implementation we initially thought we were going to utilize more functionality but in the end did not and they were efficiently and effectively were able to accommodate.
- Their implementation team rocked. They kept us on track and provided over the top customer service. Even when we called them at 10pm on a Friday night, they were to help.
- User friendly website from getting in to navigating around.
- While the customer service and expertise of the implementation team was excellent, the written materials were hard to follow. Not being technically savvy, it was hard to understand and navigate through the training guides.
- The on-site training was too generic. Because we customized the platform, it was too generic and not specific to our end product.
- Efficient and shorter annual salary planning window.
- Secured way to share and access compensation data among management team.
- Better customer service through proxing and shared platform.