Nice Feature Set, But Be Ready For Customization
November 17, 2019

Nice Feature Set, But Be Ready For Customization

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with PeopleSoft Campus Solutions

We use PeopleSoft Campus Solutions as our student records information system. It addresses a lot of business problems, such as admissions, class registration, academic advisement, graduation auditing, and enrollment reporting. At our university, Campus Solutions is used by several different departments, including Admissions, the Registrar's Office, academic departmental offices, professors, and IT.

Pros

  • The Query Manager tool is useful - especially for users who are not comfortable writing SQL queries. Query Manager also allows Security staff to dictate exactly what access to grant to query writers.
  • Campus Solutions offers several batch-style functions, such as batch transcript requests and batch degree conferral. There is a Population Selection option that allows you to use a query or Excel file to specify the students who are in the batch.
  • The Communication Generation process allows users to create batch emails or letters that include mail-merge style data for each individual receiving the communication. There is a Microsoft Word plugin that allows you to craft the message that will be sent, and they can be sent on a set schedule or when certain trigger conditions occur.

Cons

  • The process for reporting enrollment and degrees to the National Student Clearinghouse is not very flexible or comprehensive. In fact, there is no option for creating an extract file for sending degrees, and since the NSC requires this, each institution must create a custom process for this. Regarding enrollment reporting, the delivered Consolidated Statistics process does not provide accurate reporting for our university. Some students who are in multiple programs at once only get reported for one of the programs, so manual checks and corrections are needed.
  • There are many areas where Campus Solutions did not meet our needs, so we outsourced those particular areas to different vendors. Examples are: Course catalog maintenance, creating new classes each term, student advising, and room scheduling.
  • Campus Solution offers a fluid interface that allows students to register for classes using a mobile device, but we encountered so many bugs with the Fluid Class Search that we have had to abandon it for now.
  • The batch-style features, such as flagging students with a Student Group identifier, save us a lot of staff hours over doing the work manually.
  • We have needed to do quite a bit of customization and outsourcing to third party vendors for parts of Campus Solutions, which requires us to employ more developers and purchase additional software.
  • Campus Solutions integrates smoothly with the PeopleSoft products that handle HR, student finance, and financial aid, which has allowed us to rely on Oracle for all of these core areas instead of purchasing from separate vendors for each area.

Do you think PeopleSoft Campus Solutions delivers good value for the price?

Yes

Are you happy with PeopleSoft Campus Solutions's feature set?

Yes

Did PeopleSoft Campus Solutions live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PeopleSoft Campus Solutions go as expected?

I wasn't involved with the implementation phase

Would you buy PeopleSoft Campus Solutions again?

Yes

Campus Solutions is a solid product. It is used successfully by large and small institutions across the world. A fair amount of customization should be expected, as the delivered functions just aren't flexible enough for specific needs sometimes. If an institution has the developer bandwidth to support some customization, then this is a great product. It offers a seemingly never ending supply of efficient functions, such as Activity Guides, which allow the institution to assign desired tasks to end users, such as updating their emergency contact information. Students could be assigned a registration hold until they have completed their tasks.

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