Periscope: My direct line of sight to the Data that I need DAILY
September 28, 2018
Periscope: My direct line of sight to the Data that I need DAILY
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Periscope Data
Periscope Data is used company-wide. My use of Periscope specifically, is for the Impressions Department. The data from Periscope helps me narrow down what cases may have slipped through the cracks in the Materials Received Que. This data is vital, in helping me research why the cases have not moved forward from the Materials Received account status. The two filters that I use are cases Under 7 Days, and cases Over 7 Days. These reports are used daily by myself and the executives who oversee the company as a whole.
- The data that is presented on the front screen can be downloaded into an Excel Spreadsheet. From there I am able to sort the cases, and work them in the particular order that I need to work them in.
- The Periscope Data catches all cases that have slipped through the cracks, so I am able to correct them without any delay to the customer account.
- The Periscope Date is VERY accurate and I know that the information is trustworthy.
- It would be helpful to have the option of the Periscope Data to be delivered to my email in Excel format, instead of the front page being delivered daily, separated by the 2 filters that I use ( over 7 days and under 7 days).
- Positive Impact: Before Periscope Data was available to my department, I had to search through the Que in Smile Check for the cases that were low hanging fruit. Now Periscope pulls that data and that data only from those Ques and I am able to use the filters for better accuracy.
We use JIRA here at SDC, as well as Periscope. These programs are use together and they work in tandem to get the issues resolved.