Item: Phrase Localization Platform
Rating: 3
Author: Verified User

Overall Satisfaction with Phrase Localization Platform

Use Cases and Deployment Scope

We use Phrase Localization Platform as our translation tool. In the past we used GroupShare and have a lot of experience with a variety of systems. Phrase Localization Platform has some good features. The ease of use is complicated by poor service. It an acceptable solution but the price is not reflected in the product or service quality.

Pros and Cons

Pros

Term Bases
Analyses of consumed TMS
Graphs and charts of translations completed

Cons

Ease of use of translation features
Pulling terms from translation memories
Consistently pulling terms from Term Bases
Ticketing system and quality of response is poor

Return on Investment

It has increased our systems costs considerably
It has generally slowed down the process of launching projects
The settings are quite difficult to get right and we have wasted a lot of capacity messing with the settings

Usability

It is designed to be a lean system, but that means that things are clustered in weird groups and a lot of trial and error is involved getting the settings right. If something goes wrong first level support is very quick and has very fast answers which are quite typical of first level support and essentially equate to asking you if you have switched it off and on yet. Anything more involved is challenging for support to address.

Alternatives Considered

Trados Team, Trados Studio and Smartling

It is very expensive and more difficult to navigate. Compared to the other support is slow and ineffective. Dealing with anything more involved is all but impossible. It has become more prone to bugs since being bought by TMS. Support suggests things like "use incognito" mode to log in. Use a different browser to log-in. That is a concern given the customer data involved if things at that level are not being fixed. If that's what it's like in the showroom, what is the kitchen like?

Key Insights

Do you think Phrase Localization Platform delivers good value for the price?

Are you happy with Phrase Localization Platform's feature set?

Yes

Did Phrase Localization Platform live up to sales and marketing promises?

Did implementation of Phrase Localization Platform go as expected?

I wasn't involved with the implementation phase

Would you buy Phrase Localization Platform again?

Other Software Used

XTRF, Smartling, Trados Studio

Likelihood to Recommend

The system is well suited if you also run Trados or any second system. As the system is very expensive and the use of MTUs is rather complicated to understand the best thing is to run most larger projects through Trados or any other CAT tool and then to import it. Large projects are expensive in Phrase Localization Platform so I would recommend it if you have small projects and have enough capacity to carefully check the terminology as the data pulled from the term base is inconsistent. The same applies to the find replace feature which can work great.

Comments

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Premium price, disappointing use