PieSync is a great connector, but their integrations are limited.
February 19, 2019

PieSync is a great connector, but their integrations are limited.

Emily Muhoberac | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with PieSync

Our marketing team used PieSync to connect Hubspot & Prosperworks, our sales CRM. In order to build a true sales funnel, we needed the Hubspot CRM to update when contacts change in Prosperworks. Once the integration was set up, it consistently synced data between the two platforms. Without PieSync, we would have not been able to work with Hubspot or track marketing attribution without switching CRMs. We no longer use PieSync because we eventually did switch CRMs in an effort to further align sales and marketing.
  • Excellent customer support: They will do an intro call with you, and offer you additional assistance in setting up your integrations. They consistently followed up with me and asked for feedback.
  • Simple, straightforward UI
  • None of our integrations have broken/gone offline (which is frequently the case with other platforms we have used).
  • PieSync integrates with a relatively small number of apps. Would love to use it for more functions, but we don't use any of the other software they support.
  • The integration we used (syncing Hubspot to Prosperworks) was limited in what it could deliver. For example, you can only sync CONTACT data and not OPPORTUNITIES or LEADS. We had to find ways to work around this, which we didn't expect going in.
  • PieSync helped us avoid purchasing a more costly CRM by integrating two disparate pieces of software. We likely saved a couple thousand dollars in the months we were able to put off that decision.
PieSync is much more reliable than Zapier. With Zapier, our "zaps" consistently break and their notification system isn't the best at alerting you in real time.
I'd recommend PieSync all day to someone that happens to use the software they support and needs to sync data between the platforms. Compared to other platforms, their integrations are built better but the selection is limited. If I knew the client was using applicable software, I'd 100% recommend. I'd advise anyone looking to use PieSync to not only make sure they support the software they are trying to connect but to also make sure they can sync the specific data within the software.

HubSpot Operations Hub Feature Ratings

Using PieSync

1 - Marketing

Evaluating PieSync and Competitors

  • Price
  • Product Features
  • Product Usability

PieSync Support

Excellent customer support (they will do an intro call with you, and offer you additional assistance in setting up your integrations)
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None