PitchBook Customer Service is a Great Asset
December 15, 2025
PitchBook Customer Service is a Great Asset

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PitchBook
In my organization, I use PitchBook to find Private Markets and Secondary date that is logged in the VC space. Throughout my time using PitchBook in various positions, I have found that it is best and most effective to always chat with a PitchBook agent to help find your needs. When creating a deck recently, I chatted with a PitchBook representative to find the dataset that pertained to a specific article that I was reading. Very quickly, I was led in the right direction and was able to complete a deeper dive in my research.
Pros
- Customer Support
- Providing Complex Analysis
- Filtering Datasets
Cons
- Speed of Delivery
- Cap Table Updates
- Lots of Time Saving
- Better Informed Decisions Thanks to Analysis
- Updated Valuation Models
We mostly utilize PitchBook to support our claims in presentations, bolster our valuation models, and to inform and educate new investments. The quality of the data certainly holds up as mostly accurate. However, it can sometimes be slightly outdated in terms of cap tables or even a company's current address.
Do you think PitchBook delivers good value for the price?
Yes
Are you happy with PitchBook's feature set?
Yes
Did PitchBook live up to sales and marketing promises?
Yes
Did implementation of PitchBook go as expected?
Yes
Would you buy PitchBook again?
Yes

Comments
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