Trust me, just check it
April 16, 2021

Trust me, just check it

Davit Nadiradze | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Playvox

Playvox is used by our company's Live Operations Department, the main duty is to track down all errors and problems that agents are having in our customer service.
  • Gives you clear visibility of employee performance.
  • Helps you analyze every detail of specific work.
  • Easy to use.
Playvox provides procedure feedback which is improving agents' knowledge and quality of the work that they are doing.
Improvements of the Customer Support quality in our company.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

Great to track things, easy to use.