Promising tool but not suitable for global organizations; bad support (worst vendor I have worked with)
November 20, 2024

Promising tool but not suitable for global organizations; bad support (worst vendor I have worked with)

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

We were very excited about implementing Playvox as a wfm tool. We have a global organization and 24/7 coverage over multiple channels and languages. We needed a workforce management tool that would support the growth of our product and customer base

Pros

  • nice UI

Cons

  • We were never able to complete the implementaton due to missing basic functionality such as balancing global and local scheduling
  • In our experience, disengaged CS team
  • In our experience, poor management of our account
  • We are on the market for a new tool
  • we lost the money and time trying to deploy
Nice UI and great features for organizations with simple setup
CCMath - Playvox was more intuitive to use

Do you think Playvox delivers good value for the price?

No

Are you happy with Playvox's feature set?

No

Did Playvox live up to sales and marketing promises?

No

Did implementation of Playvox go as expected?

No

Would you buy Playvox again?

No

We were never able to complete the implementaton due to missing basic functionality such as balancing global and local scheduling. The team we worked with became increasingly disengaged until the point when we had no choice but cancelling the contract. In our experience, the support were received was very poor

Comments

  • Donna Lightfoot | TrustRadius Reviewer
    Donna Lightfoot
    commented a year ago
    Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. We truly appreciate your insight as it helps us identify areas where we can improve. We’re committed to enhancing our product and support to better serve global organizations, and we’ll take your comments into account as we work towards a better solution.

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