Promising tool but not suitable for global organizations; bad support (worst vendor I have worked with)
November 20, 2024
Promising tool but not suitable for global organizations; bad support (worst vendor I have worked with)

Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
We were very excited about implementing Playvox as a wfm tool. We have a global organization and 24/7 coverage over multiple channels and languages. We needed a workforce management tool that would support the growth of our product and customer base
Pros
- nice UI
Cons
- We were never able to complete the implementaton due to missing basic functionality such as balancing global and local scheduling
- In our experience, disengaged CS team
- In our experience, poor management of our account
- We are on the market for a new tool
- we lost the money and time trying to deploy
CCMath - Playvox was more intuitive to use
Do you think Playvox delivers good value for the price?
No
Are you happy with Playvox's feature set?
No
Did Playvox live up to sales and marketing promises?
No
Did implementation of Playvox go as expected?
No
Would you buy Playvox again?
No
Comments
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