PlayVox is an easy, one-stop product for quality assurance needs!
Michael Jacobson | TrustRadius Reviewer
Updated April 09, 2020

PlayVox is an easy, one-stop product for quality assurance needs!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with PlayVox

We use PlayVox for quality assurance purposes. It is specifically maintained by our QA team, but accessible by all of our operations agents to receive specific quality feedback for calls, chats, emails, application processing and such. It's used for scoring and for analytics and reporting of quality results.
  • PlayVox is easy to use and understand for employees of all levels.
  • PlayVox content is customizable to meet our needs.
  • PlayVox integrates well with other software we use such as Zendesk.
  • PlayVox reports always default to "this week". You can change the time frame, but as soon as you select another stat to report, you're back to "this week", so you have to be mindful of what you're looking at.
  • PlayVox has allowed us to centralize ALL quality assurance across ALL departments.
  • PlayVox has allowed our entire QA team the opportunity to work remotely instead of in-office.
PlayVox is a good overall tool for quality assurance. Scorecards and metrics are customizable and easily editable, so current needs can always be addressed. Reporting and analytics are solid, but you have to be mindful that it will always switch back to a default time frame of "this week".