Playvox is an easy, one-stop product for quality assurance needs!
Updated February 23, 2023
Playvox is an easy, one-stop product for quality assurance needs!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
We use Playvox for quality assurance purposes. It is specifically maintained by our QA team, but accessible by all of our operations agents to receive specific quality feedback for calls, chats, emails, application processing and such. It's used for scoring and for analytics and reporting of quality results.
- Playvox is easy to use and understand for employees of all levels.
- Playvox content is customizable to meet our needs.
- Playvox integrates well with other software we use such as Zendesk.
- Playvox reports always default to "this week". You can change the time frame, but as soon as you select another stat to report, you're back to "this week", so you have to be mindful of what you're looking at.
- Playvox has allowed us to centralize ALL quality assurance across ALL departments.
- Playvox has allowed our entire QA team the opportunity to work remotely instead of in-office.