perfect playvox
December 27, 2021

perfect playvox

Mostafa Yossry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

I use Playvox to educate and learn our mistakes from the quality score when monitoring, and about business problems passed to handle the customer needed and to get the customer to satisfy and loyal to the company when used it, finally my scope I am an agent currently and used it for knowing my quilty score only.
  • know my score all time when i working
  • show where my mistake to avoid it in the future
  • i can dispute if my monitoring mistakes
  • its easy and smooth to used it
  • some times need to refresh page to loading full page
  • i think need to paint and design page in the future
  • its positive to know my scores and number
  • can dispute
  • coaching
i don't have experience with any similar products.

Do you think Playvox delivers good value for the price?


Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?


It's smooth and easy to use Playvox and I cant see my errors and mistakes to avoid it next time and I can dispute when taking a low score if monitoring by mistake and refer to my manager to report it and cant recover the mistake of the person who mistook.