Overall Satisfaction with Playvox
monitor and follow up on other employees' work as by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality monitor and follow up on other employees' work as by using Playvox
- submit agent evaluation so he can know if his work right or wrong process
- taking courses about coaching and leadership
- showing the agent his performance through data to avoid repeated attributes
- monitoring agents and sending evaluation of their work
- coaching agents to avoid repeating mistakes
- using Playvox show the index of company quality performance
- monitoring agent
- should have chat a better chat engine
- coaching agent
- Playvox, ASAP Rent, ASAP and from Vanco
I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.
With the pre-prepared procedures, I could improve my answers, it is crucial to passing the same information on a certain subject to 2 different clients. The entire organization must maintain response and procedure lines so that we can have quality service for all our customers. And maintaining a quality service, new customers will emerge.
With Playvox, our response time to customers has decreased because, as we can easily find an answer, we can improve our response time, in addition to passing on more assertive information to our customers. And when the customer receives his response quickly, he is happier, making the customer stay with the company and refer others.
Do you think Playvox delivers good value for the price?
Are you happy with Playvox's feature set?
Did Playvox live up to sales and marketing promises?
Did implementation of Playvox go as expected?
Would you buy Playvox again?
it helps us to assure that the agent is following the right process through monitoring them and sending quality sessions, and following the right process by helping them to see their progress through time, helping them to manage their progress //and with Playvox make us work on a good way to resolve problems on our system