Podium is an important tool for every business

I think every business needs to spend time managing their online presence in regards to customer reviews. No matter how great of a business you are, every once in a while, some customers will come along and try to damage your brand. Podium is the best resource to help the overwhelming majority of good customers voice their approval for what you do.

It makes sense as an ongoing tool for our organization.

I've only needed to contact support a couple of times over the years. They have always been very responsive and helpful. Generally speaking, the product is very user-friendly and easy to use, so it doesn't require a lot of support. But on the occasion I need a little help, they are absolutely rock stars and quick to resolve questions.

Podium is easy to use and very clear. It works and I like that. Rarely does my team get confused about how to use it and the few times that has happened its a simple solution or small direction needed.

Its easy to scale to different departments as needed. We initially began using it to solve one problem and as new features became available it was easy to scale this and include other departments who could benefit from its tools.

We haven't had any outages or issues whenever we need it over the last few years of use.

It moves quickly and has no issues with delays. Performance is good as it is a web-based tool.