Item: Podium
Rating: 10
Author: Joshua Christopherson

Use Cases and Deployment Scope

At Achieve Today, we use Podium as a tool to help our customers write a review of their experience with their education easily. Our students love our solution and education, but sometimes sharing that experience with others can be daunting. Podium makes it easy.

Pros and Cons

Makes reviews easy
Manage reviews and respond
Track reviews across multiple sources easily

I really would love the ability to show all review sites for the customer to choose from as the first option, rather than taking them through the flow. Podium allows you to push customers to specific sites, which is valuable. But I would also like the option to switch to display all sites so the customer can choose.

Return on Investment

Fortunately, our business has a lot of raving fans. Podium has made it easier for them to have a voice.

Alternatives Considered

I haven't seen a comparable product to Podium. They do the best job at this.

Key Insights

Do you think Podium delivers good value for the price?

Yes

Are you happy with Podium's feature set?

Yes

Did Podium live up to sales and marketing promises?

Yes

Did implementation of Podium go as expected?

Yes

Would you buy Podium again?

Yes

Likelihood to Recommend

I think every business needs to spend time managing their online presence in regards to customer reviews. No matter how great of a business you are, every once in a while, some customers will come along and try to damage your brand. Podium is the best resource to help the overwhelming majority of good customers voice their approval for what you do.

Users and Roles

5 - Support
Coaching
Marketing

Support Headcount Required

2 - Minimal. Podium is easy to use and learn. A small technical knowledge is useful.

Business Processes Supported

Review Collection and Public Review Sites
Payment Collection for some clients

Innovative Uses

Payment collection for clients who don't want to share personal information with a sales rep over the phone.

Likelihood to Renew

It makes sense as an ongoing tool for our organization.

Support Rating

I've only needed to contact support a couple of times over the years. They have always been very responsive and helpful. Generally speaking, the product is very user-friendly and easy to use, so it doesn't require a lot of support. But on the occasion I need a little help, they are absolutely rock stars and quick to resolve questions.

Podium Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

No, there is no need to purchase premium support. I feel like that would be a bad sign if regular support and help wasn't part of the product. These guys do their job for what you pay for and they get things handled.

Bug Resolution

Exceptional Examples of Podium Support

There isnt one specific time. I have needed some help and support a couple of times over the last two years we have used the product. Each time the support is prompt and well handled. I leave the shat with clear solutions every time and I am happy with the product.

Usability

Podium is easy to use and very clear. It works and I like that. Rarely does my team get confused about how to use it and the few times that has happened its a simple solution or small direction needed.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Review collection is my favorite
payment collection via text is a great tool

Podium is an important tool for every business

Overall Satisfaction with Podium