Not a communication platform or live chat... just a way to get reviews
March 14, 2022

Not a communication platform or live chat... just a way to get reviews

Shay P | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Podium

I'm 2 weeks into the first month and it's still not set up. The setup call was focused on connecting to google my business, which was not our priority. They send us emails, and we respond, but no one responds to actually help. I wouldn't mind the delay in setting up, except they charge you from the day you sign the contract, so we're halfway in the first month and nothing to show for the $449.00 we paid. From the little bit, I was able to set up on my own, it does not work as the salesperson described. I was sold on this service as a live chat/communication platform that would bring text, email, and live chat all into one box. It does not work this way. It is not a live chat. Customers open the chat on the site and then it moves to text on their phone. I have yet to figure out how emails will come in and no one has told us how to get our text rights released for our phone number, so we can't even use what we have set up. Incredibly disappointed at spending 449.00 for something that has been no benefit to us so far and with the lack of support, not looking like we'll get anything out of it, so we've already requested it to cancel.
  • asking for reviews
  • support
  • clear sales pitch
  • Was not as described by the sales person at all. It's just for getting reviews.
  • we needed a communication platform that brought email, text, chat into one box. This does not work as promised so far.
  • Support is really bad. They send texts/emails and then never answer you when you respond asking for help. I understand the labor shortage, but if you can't set up in a timely manner, don't start charging from day one.
We have tried a few, but I won't mention them by name. This is a review of Podium.

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