Podium - All Hype and No Delivery of Anything Valuable - A Complete Waste of Time

We were solicited to use this platform by one of our industry suppliers. It has not lived up to the hype given by the salespeople in any way. I've spent 3 weeks trying to get the platform to fully work and have run into problems every single day. Customer service is terrible mainly because the webchat reps are outside of the USA. They speak and write poor English and only read off generic answers that don't help solve problems at all. I was assigned an Account Executive from Day One, but have never heard from them. I've chatted via text messaging with someone named Jose who has tried to assist, but he must be in another country as well because it takes him 2-3 days to respond. I've chatted with another rep in UT named Miles Mallory via email and a Zoom introductory call (which Jose scheduled), but Miles never listens to my actual needs. Two days ago, we finally got to the point with the platform where we could request payments from customers, but after 2 more business days, the bank transfer payments have still not been received in our business bank account. I guess thousands of dollars have just vanished into thin air and no one at Podium seems to give a damn. Miles Mallory 'supposedly" escalated this payment issue earlier today, but 12 hours later we're still have not received any word on where our customers' money is. I've worked for software companies in the past and it sure seems like I'm in BETA testing of their product. As a reputable business, Podium has some serious issues. I'd strongly suggest looking elsewhere.