Communicate how your customers want you to
June 13, 2022

Communicate how your customers want you to

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Podium

We wanted to open up our communication channels with our customers to better accommodate their communication preference. We currently use it to solicit for reviews of our business on social media, we compare our rating across online platforms with competitors, we offer the ability to start a text conversation to get questions answered and we can view and respond to incoming inbox messages through Facebook and Google in one place with a larger team.
  • Combines social channels and allows communication across multiple in one place
  • It offers a much higher open rate of messages than email
  • It syncs with our visitors' phone numbers and allows us to contact them immediately after their visit
  • Stop harassing your current customers to upgrade their account when they are already a customer.
  • Have had issues with website pop-ups after installing the text support bubble widget.
  • Texting visitors after they've left our venue.
  • One place to allow many users to respond to messages and share the communication burden.
  • Text chat is far superior to webchat.
  • We've broadened our customer base to those that prefer to communicate by text than by phone and bookings can happen at that speed rather than over the phone or in person.
  • We more than tripled our online Google reviews since joining Podium.
  • Intercom
We had the advantage of Podium integrating with our point of sale software already so that was a huge plus. We also felt that SMS gave people more freedom to communicate at their pace on their mobile device rather than being tied to a web browser or figuring out which tab they were in.

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Podium does text communication very well. We are lucky to have an integration with our point of sale provider that allows us to talk to our guests after their leave our venue and we can thank them for their business, offer a coupon or request for them to provide us with a review.