Podium's Positive Performance and Profit Producing Product in a Practical Platform
August 26, 2022
Podium's Positive Performance and Profit Producing Product in a Practical Platform
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Podium
We use it to communicate with customers and team members. When we have scheduled customers, we use Podium for text reminders. We use it to get and track new reviews, and we started using the credit card payment system as well. Both through text and card readers.
Before Podium, we were having trouble getting customer reviews. We spent a lot of time on the phone with reminder calls and tracking down payments. Now we have a steady stream of reviews coming in, and business has increased considerably because of them. We hear on a regular basis that new customers are using us because of our reviews. We have eliminated a tremendous amount of time that was being spent making phone calls and trying to track customers and payments down. Simply texting them and collecting payments on the spot is saving approximately 30 hours a week of admin time.
Before Podium, we were having trouble getting customer reviews. We spent a lot of time on the phone with reminder calls and tracking down payments. Now we have a steady stream of reviews coming in, and business has increased considerably because of them. We hear on a regular basis that new customers are using us because of our reviews. We have eliminated a tremendous amount of time that was being spent making phone calls and trying to track customers and payments down. Simply texting them and collecting payments on the spot is saving approximately 30 hours a week of admin time.
- Get Reviews
- Communicate with Customers
- get credit card payments
- have a customer history of all communications. we have found this extremely valuable
- Some way to filter out the spam messages coming in.
- There used to be a report that showed keywords from reviews. Unfortunately, it went away and was not replaced.
- Reviews
- Payments
- Conversation history
- Website and social media integration
- We are estimating a minimum of 50x ROI. Just from reviews.
- 30 hours per week of savings in admin from payment collections and customer interactions. Another 10x on ROI
Podium had reached out to me years ago and stayed in touch. I felt they were the best and most professional company. Some others in our industry had tried competitors with mixed results. I did not even shop around when we went with Podium.
Do you think Podium delivers good value for the price?
Yes
Are you happy with Podium's feature set?
Yes
Did Podium live up to sales and marketing promises?
Yes
Did implementation of Podium go as expected?
Yes
Would you buy Podium again?
Yes