Step up to Podium for one of the best means of communicating to your clients and staff
August 30, 2022
Step up to Podium for one of the best means of communicating to your clients and staff
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Podium
I manage incoming texts for our company; from making certain consultants see and follow up on messages assigned to them to booking new appointments, advising clients of the status of their item, reaching out to new clients to secure bookings, and answering clients' questions/needs assessing in order to try to book a new appointment or sell the item directly online. Problems Podium addresses? Hmm, I can't think of any. The scope of my use varies... I was the only one of two of our 40+ staff NOT laid off during the covid shutdown. Messages I read/respond to/assign to staff can be as many as 30-40 per day, many needing multiple responses as the client continues questioning.
Pros
- Maintains conversations indefinitely, so we are able to go back to confirm details from conversations.
- Provides the ability for our company to have a 'team' messaging platform where we can communicate with one another via single person to a single person, groups where we can add/subtract members of the group... this is invaluable to our organization.
- Until today(!), we could 'share' or forward a message to one another; oddly, that feature disappeared just today, so I'm hoping it's a glitch!
Cons
- I would LOVE the ability to search messages by keyword. Often, I remember a conversation and wish to copy/paste from it, but only remember a keyword, not the name of the client.
- I HATE the way the conversation is automatically assigned to the last person who messaged a client after the message has been closed and then reopened. Just because one of our interns delivered a repair and sent the google review link does NOT make him/her that client's consultant.
- Currently, Podium opens a huge sidebar on the right with details about the conversation, client's data, etc., and this is automatic. If I WANT that info, I'll click on the bubble; in the meantime, leave the chat window wide.
- Maintaining records of our conversations
- Searchable by name, even if just a few letters
- Clients can reach out to US
- Google Reviews, Google Reviews, Google Reviews. They bring us clients daily.
- In 2019, texting back to clients became too overwhelming for 2 managers to maintain, so I was hired to be the 'digital relationship manager.'
I can't recall the 'other' company we considered this year, but Podium won out because of the 'team chat' feature. It is our primary means of communicating with one another, both one-to-one and via teams/groups.
Do you think Podium delivers good value for the price?
Yes
Are you happy with Podium's feature set?
Yes
Did Podium live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Podium go as expected?
I wasn't involved with the implementation phase
Would you buy Podium again?
Yes
Comments
Please log in to join the conversation