We've somewhat fallen out of love with Podium
Updated August 30, 2022

We've somewhat fallen out of love with Podium

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Podium

We originally started using Podium to help us generate more online reviews and track which of our team members are sending Podium review invitations to our customers so we could pay them for each 5-star review they helped generate. We've also used it as a communication platform between our office and our field technicians and we also started using Podium's credit card processing. We like the ease of using Podium's credit card processing but it is causing us not to be able to track which of our team members are sending Podium review invitations. We no longer see who sent the invitation when we also send a payment request. This is not acceptable and this issue can't be fixed soon we will probably move to a different platform.


  • Credit card payment processing.
  • Text communication between our field techs, office, and customers.
  • It helps generate online reviews but we need to be able to track who sent out the invitations like we used to.


  • We need to be able to once again track who sent the Podium review invite when we also send a credit card payment request.
  • It was tracking who were sending out review invites
  • Credit card processing
  • Communicating via text with the office, field techs, and customers
  • We've gone from 75 reviews with a 4.8 rating on Google to almost 1,700 Google reviews with an overall rating of 5.0
Similar but Birdeye is less expensive.

Do you think Podium delivers good value for the price?

Not sure

Are you happy with Podium's feature set?


Did Podium live up to sales and marketing promises?


Did implementation of Podium go as expected?


Would you buy Podium again?


It is very helpful on helping solicit online reviews. Credit card processing is easy and simple to use and competitive, and we like the way we can communicate via text messaging between our office, field techs, and customers. Right now it is not good for tracking who sent out the Podium review invitations.


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