Buyer Beware Podium's VoIP is Garbage - Their Staff is Worse
July 03, 2025
Buyer Beware Podium's VoIP is Garbage - Their Staff is Worse
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Podium
We hired Podium to manage our VoIP Phone system among other solutions, such as SMS, and MMS. The VoIP phone service has completely failed basic call quality standards, and it has dropped most of our phone calls. There has been trouble connecting phone calls for every one of our lines. I've reached out to their Support team, and a phone engineer named Mark explained to me that our phone lines were never properly onboarded.
Pros
- Advertise that they will provide a service that does NOT meet basic standards.
- Take your money
- Bind you into a 1-year contract
- Fail to provide available Service that they advertise
Cons
- Onboarding of phone lines is extremely poor. I had to call their support team to complain b/c phone calls were being dropped, failed, couldn't connect, or were extremely 'choppy'. Basic registration of CNAM records and Shaken/STIR protocol settings are NOT available for the customer to enable. This must be done on Podium's side, but they didn't do it from the beginning.
- Podium could do better by not arguing with their clients, when there is clear evidence that they failed to provide available service. When I complained about the unavailability of the VoIP service to the account manager (Brayson Warenski) and that I wanted to cancel Service b/c it consistently failed to work as expected and promised, he said, "no, you have a 1 year agreement." I contacted his supervisor (Michael Edis) to inform him of the same, AND that Podium breached the Terms of Service, which states they will make the Service 99.0% of the time, but it came nowhere close to providing that level of service.
- I had several back and forth Zoom calls with and emails with Podium staff. My final attempt was provide one last message to the co-founders Eric Rea and Dennis Steele allowing them to provide us the optoin to cancel, and refund payments made.
- Podium has had an incredibly NEGATIVE impact on our business. We've lost phone calls, clients, and lost income. We are still evaluating the amount of LOST revenue b/c of this.
- Using Podium has had a NEGATIVE impact on our company's reputation for inability to hold a reliable phone conversation.
in my opinion, Podium is garbage. I would NOT have selected it except for the person we trusted to help us make a decision for a VoIP solution vehemently recommended it to us, telling us he used it himself for his e-bike shop, and was a 'Podium slut'. I would later learn that he received credits on his own Podium account for referring business to them.
Do you think Podium delivers good value for the price?
No
Are you happy with Podium's feature set?
No
Did Podium live up to sales and marketing promises?
No
Did implementation of Podium go as expected?
No
Would you buy Podium again?
No
Comments
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