Item: PowerDMS by NEOGOV
Rating: 10
Author: Verified User

Overall Satisfaction with PowerDMS

Use Cases and Deployment Scope

Control of Polices, and documentation for UT Southwestern Police Department.
One official version of every policy, and never outdated.
Signatures, of key documents, with accountability.

Pros and Cons

Pros

Polices are not in a file cabinet
Polices are never outdated
Only one official source

Cons

At the moment PowerDMS is working on a solution for dissociation of certain standard to certain policies. Is currently under discussion in the PowerDMS success community.

Return on Investment

Paper consumption, but the real impact is control of documentation, second to none

Likelihood to Recommend

Don't think there is something PowerDMS does not handle well.

Using PowerDMS

Innovative Uses

Firearm test taking
Qualification for firearms

Future Planned Uses

Informative training on police protocol, and procedure

Likelihood to Renew

Not to renew is not even a consideration in the foreseeable future

Evaluating PowerDMS and Competitors

Key Differentiators

Product Features
Product Usability

The ability to handle everything in the department and not dependent on local institutional servers

Evaluation Lessons Learned

At the current time, I don't think there is a competitive package to PowerDMS. There are copy cats but the real source starts here.

PowerDMS Implementation

Implementation Rating

Don't really have any insights at the moment

Implementation Details / Implementation Partner

Vendor implemented

Change Management Lessons

Not sure - I was the person who implemented and currently manage and maintain the way the system supports the department. Concern here is about me leaving.

Implementation Issues

Incorporating and organizing documents, lots of broken pieces when I started the process.

PowerDMS Support

This is the easiest support process I have ever encountered both in employment and personal business. Do you think we could get the PowerDMS team to replace congress, and help President Trump fix this country?

PowerDMS by NEOGOV Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

No - I believe there is no additional cost with enhanced support

Bug Resolution

Yes - There have been a couple of things that I have discovered but a workaround was sought and has been implemented. Currently I have an issue with disassociation of standard to polices, and is currently being worked on.