I've got the Power(DMS)!
October 25, 2017

I've got the Power(DMS)!

Julie Rosenburg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PowerDMS

Our agency uses PowerDMS to organize and distribute all policies and procedures. Our training staff also utilizes the software to develop training courses, track certificates, and ensure compliance with field training, continuing education, remedial training, and all other aspects of training and employee development. Our users love the mobile app because it puts their policies right in the palm of their hand no matter where they go. As administrators, we rely on the accountability the system provides and our ability to expeditiously update our staff of changes in policy or procedures. This has been tremendous for us during our accreditation process and we truly rely on the centralization of all of our information now.
  • Policy distribution: There are no longer gaps or delays in disseminating policy updates or written directives or procedural clarifications.
  • Document organization: The folder structures and folder securities that are available provide greater control and flexibility. Your agency's creativity is the only limit as to how you use this system. We are discovering new opportunities every day.
  • Access: Probably the greatest "plus" for our end users is the flexibility of having everything right where you need it when you need it.
  • Keyword Search: Find every reference to a needed term with super simple ease.
  • Sometimes if I get too deep into my folders I end up having to just return to the home page because backing up only one or two steps gets messy. This may be simply a user comfort level, though, and not a flaw in the system.
  • I have come across a few reports that I would love to have, and I am positive that PowerDMS would listen to user suggestions, but as of right now, there is no easy "suggest this" button or options.
  • I genuinely cannot think of a third issue/con that I would mention because we are always pleased with our experience with PowerDMS
  • Greater time management: Tasks are readily identifiable with due date for better priority management.
  • Centralized system: One spot for tracking and management so we do not have to hunt for paper documents anymore, nor is there a delay in disseminating information downline.
  • Access: The greatest ROI is the instant access our employees have to all information.
  • Reporting: Accountability, audit, and assessment becomes a breeze.
  • None
We decided on PowerDMS rather quickly because we had heard nothing but positive reviews. All of what we heard was true, and so much more. We did not feel we even needed to look further during our trial of the software. This system sells itself.
Anywhere that desires a centralized point for policies, procedures, training, or other similar functions should consider PowerDMS a strong contender for their agency. The flexibility of structuring and security combined with the ability to delegate workflows and tasks allows an organization to more efficiently manage employee resources and foster stronger time management skills.

Using PowerDMS

400 - Law Enforcement and all levels of administration.
2 - Literally no specialized skills. We attended PowerDMS based training online and they walked us through everything. Their knowledge and support (success) base is incredible!
  • Policy and Procedure Access
  • Training Courses
  • Accountability and Audit for Assessment
I have had nothing but positive experiences with PowerDMS from day one. If we ever run into a situation we are unsure of, PowerDMS support has ALWAYS been able to answer us basically immediately. I really love that they are constantly seeking to improve and expand.

PowerDMS Support

We have never had anything but positive experiences with the software and their support.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I have had MULTIPLE times when support would literally walk me step by step through finding what I was trying to do, even going so far as to remote in so I can share my screen. Their support knowledge base is par none.

Using PowerDMS

We have given little or no training to end users just to see how usable this software is, and virtually all of them have been able to hit the ground running with it. We occasionally have to help, but it is 99% forgotten passwords. I have, to date, never had to hand walk anyone through anything.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • The side menu provides clear road maps to anything you wish to find.
  • The menus (both side and top) are clear and links are easily identifiable.
  • Even the mobile app has ease of access and usability.
Yes - It is FANTASTIC. Everything you want right where you want it. They are expanding to include administrator function in the very near future, which will only increase our satisfaction with this app.