I've got the Power(DMS)!
October 25, 2017
I've got the Power(DMS)!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PowerDMS
Our agency uses PowerDMS to organize and distribute all policies and procedures. Our training staff also utilizes the software to develop training courses, track certificates, and ensure compliance with field training, continuing education, remedial training, and all other aspects of training and employee development. Our users love the mobile app because it puts their policies right in the palm of their hand no matter where they go. As administrators, we rely on the accountability the system provides and our ability to expeditiously update our staff of changes in policy or procedures. This has been tremendous for us during our accreditation process and we truly rely on the centralization of all of our information now.
Pros
- Policy distribution: There are no longer gaps or delays in disseminating policy updates or written directives or procedural clarifications.
- Document organization: The folder structures and folder securities that are available provide greater control and flexibility. Your agency's creativity is the only limit as to how you use this system. We are discovering new opportunities every day.
- Access: Probably the greatest "plus" for our end users is the flexibility of having everything right where you need it when you need it.
- Keyword Search: Find every reference to a needed term with super simple ease.
Cons
- Sometimes if I get too deep into my folders I end up having to just return to the home page because backing up only one or two steps gets messy. This may be simply a user comfort level, though, and not a flaw in the system.
- I have come across a few reports that I would love to have, and I am positive that PowerDMS would listen to user suggestions, but as of right now, there is no easy "suggest this" button or options.
- I genuinely cannot think of a third issue/con that I would mention because we are always pleased with our experience with PowerDMS
- Greater time management: Tasks are readily identifiable with due date for better priority management.
- Centralized system: One spot for tracking and management so we do not have to hunt for paper documents anymore, nor is there a delay in disseminating information downline.
- Access: The greatest ROI is the instant access our employees have to all information.
- Reporting: Accountability, audit, and assessment becomes a breeze.
- None
We decided on PowerDMS rather quickly because we had heard nothing but positive reviews. All of what we heard was true, and so much more. We did not feel we even needed to look further during our trial of the software. This system sells itself.
Using PowerDMS
400 - Law Enforcement and all levels of administration.
2 - Literally no specialized skills. We attended PowerDMS based training online and they walked us through everything. Their knowledge and support (success) base is incredible!
- Policy and Procedure Access
- Training Courses
- Accountability and Audit for Assessment
PowerDMS Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I have had MULTIPLE times when support would literally walk me step by step through finding what I was trying to do, even going so far as to remote in so I can share my screen. Their support knowledge base is par none.
Using PowerDMS
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The side menu provides clear road maps to anything you wish to find.
- The menus (both side and top) are clear and links are easily identifiable.
- Even the mobile app has ease of access and usability.
- None
- None
- None
Yes - It is FANTASTIC. Everything you want right where you want it. They are expanding to include administrator function in the very near future, which will only increase our satisfaction with this app.
Comments
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