PowerDMS Review
Updated July 16, 2020

PowerDMS Review

Teri Horton-Sandlin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PowerDMS

We use PowerDMS across the entire organization for policy acknowledgment, training and signatures, and accreditation. The main problem PowerDMS addresses for our organization is the ability to track changes in policy and new training.
  • PowerDMS allows for quick dissemination of documents to all employees
  • PowerDMS allows for pretty much any document to be uploaded to it
  • PowerDMS allows for public transparency
  • Uploading videos seems to be difficult as most must be in MP4 format
  • Sometimes in the help section it is hard to find exactly what you are looking for
  • I have not seen any negative impacts
  • Holding employees accountable for changes to policies
I have not used any other, but I would think it would be hard to beat the postives for PowerDMS.
It is an excellent choice for policy management, not to mention for training and accreditation purposes. The PowerDMS staff is great to work with and always ready to help. I fully recommend this software on the fact of just knowing that my documents are safe and secure.

Do you think PowerDMS by NEOGOV delivers good value for the price?


Are you happy with PowerDMS by NEOGOV's feature set?


Did PowerDMS by NEOGOV live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PowerDMS by NEOGOV go as expected?

I wasn't involved with the implementation phase

Would you buy PowerDMS by NEOGOV again?


CentralSquare Public Safety Suite Pro (Zuercher)
I don't believe PowerDMS really has any negatives unless it is for the cost aspect. In the longrun though, I think the benefit outweighs the cost. PowerDMS is an excellent choice for policy management. You can track changes to policies, disseminate them quickly, and track who has read and signed the documents.

Using PowerDMS

138 - Different aspects within law enforcement.
1 - Training/Accreditation Manager
  • Policy Management
  • Training
  • Accreditation
  • Public Transparency
  • Creating Videos from the CEO during lockdowns from Covid-19
  • Uploading blueprints for various buildings throughout the city-schools, hostpitals, etc.
PowerDMS is an integral part of our organization and ensuring our policies and practices are up-to-date.

Evaluating PowerDMS and Competitors

  • Product Features
  • Product Usability
  • Prior Experience with the Product
My retired Chief had already used PowerDMS at a prior agency and was well versed in the program.
I dont' believe I would have changed anything.

PowerDMS Implementation

Change management was a big part of the implementation and was well-handled - Just having everybody to be involved and see the postive aspects of it.
  • Getting everyone on board to using it productively.

PowerDMS Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - PowerDMS gives all the support I need by just being a subscriber.

Using PowerDMS

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Navigation
  • Searching
  • Uploading videos
Yes - I love it. It's just as easy to use as the desktop version.
Usability is so simple and easy, it's a no-brainer with PowerDMS.