Consumer Ratings & Reviews Software

TrustRadius Top Rated for 2024

Top Rated Products

(1-2 of 2)


Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.

Emplifi Social Commerce Cloud

Emplifi's Social Commerce Cloud (including technology from the former Go In Store, acquired by Emplifi in September 2021, as well as functionality from Pixlee TurnTo in late 2022) is a solution to increase social media sales by providing instantaneous shopping experiences natively…

All Products

(1-25 of 226)


Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.


Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.


The Bazaarvoice platform provides businesses with the ability to collect and publish authentic feedback from their customers, who can review products and services, ask questions, and post photos and videos of their experiences with products. The vendor says that leveraging user-generated…

Explore recently added products


Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-…


ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.


SmileBack is a customer feedback system designed for MSPs and helpdesks and focused exclusively on customer satisfaction, from ConnectWise. Their CSAT, NPS and reporting toolsare designed to empower users to drive businesses by making feedback abundant and actionable. With knowledge…

Emplifi Social Commerce Cloud

Emplifi's Social Commerce Cloud (including technology from the former Go In Store, acquired by Emplifi in September 2021, as well as functionality from Pixlee TurnTo in late 2022) is a solution to increase social media sales by providing instantaneous shopping experiences natively…


Solutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.


PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The…


Growave (formerly SocialShopWave), a small company in Kyrgyzstan, offers a Social Login app for Shopify stores, and social product reviews and comments.

11 aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where…


SOCi, including the former Brandify (acquired July 2021) presents a range of local marketing solutions, such as store locators, local SEO driven landing pages, local advertising, and brand reputation management.


Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).


Synup is a location intelligence tool that helps businesses with their local marketing, discovery, and engagement. Businesses and agencies alike can use Synup to get listed online, monitor online reputation, generate business reviews and track search engine analytics.


ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, had over 6.2 million…


Sitejabber aims to bridge the gap between consumers and businesses by offering an open platform for consumers to share their voice, research and discover trustworthy brands and resources online. It help businesses to grow and scale through a suite of review collection and management…

17 allows businesses to generate, monitor, and market online reviews to increase the companies visibility in search, create and showcase social proof to build their reputation, and collect feedback to improve their customer experience. Create a Review Funnel Landing Page The…


Revinate is a hotel reputation management tool, with email marketing tools, surveys for customer feedback (to drive reviews to Google and TripAdvisor), and a dashboard to monitor all online reviews and social media mentions.


NiceJob is offers a platform that helps local businesses collect reviews from their customers and gain a greater presence on social media. According to the vendor, the product makes it easy to create a portfolio of great projects, and use photos to get more reviews on all major…


Stamped is a consumer rating and review collection application supporting small businesses and enterprises with consumer correspondence and review forms, incentives for reviews, social sharing, reviews with photos, profanity filter, and other more advanced features. Stamped is free…


Revuze is a cloud based product experience analytics software solution for development, marketing, and product management teams.


AppFollow in Helsiki offers their software for app store optimization (ASO), as well as replying to app user reviews and ratings.


Rannkly is an AI-driven platform that handles online reputation by monitoring, analyzing, and responding to reviews and social media by creating and scheduling interactive posts only at one single dashboard. Its new feature, a universal QR code, is an interface that reduces the manual…


Revoo capabilities include: review engines, customer Q&A and custom user-generated content collection. The vendor says that: Millions of shoppers use Reevoo to make better buying decisions in their everyday lives. Hundreds of brands all over the world use the solution to get…

Learn More About Consumer Ratings & Reviews Software

What is Consumer Ratings and Reviews Software?

Consumer ratings and reviews software enables companies to collect and respond to customer feedback for their products or services. Some products in this category allow businesses to host reviews on their own website, while others perform online review moderation and management across other digital channels.

Products that do online review moderation on other digital channels typically aggregate customer feedback from across the web. This allows businesses to respond to negative or positive feedback and questions on different channels from one centralized location.

These types of tools can also be called review management, customer feedback, or product review software. This type of software is typically used by business-to-consumer (B2C) companies in the retail and ecommerce space. Technology review platforms are better suited for business-to-business (B2B) companies that sell business technology.

Consumer ratings and review solutions provide companies with a wide range of benefits, including the ability to:

  • collect ratings and reviews from customers to create valuable user-generated content (UGC)
  • use UGC to market and promote their products or brand
  • monitor and respond to ratings and reviews across digital channels for the purpose of reputation management
  • syndicate UGC and display it on their website to improve conversion rates
  • gather insights about customers’ experience with their product or services
  • improve the overall customer experience by providing them authentic user feedback
  • increase ranking in organic searches for their products, services, and brand

Reputation Management Software

Consumer ratings and review software is also closely related to online reputation management software, which focuses on monitoring all brand or product mentions across digital channels. While reviews are a big part of reputation and brand management—other things contribute to a business’s online presence.

Online reputation management software may allow companies to monitor reviews and respond to them, interact with customers on social channels, keep track of blog posts they’re mentioned in, etc.

Some of the products included in this category perform reputation management more broadly and have online review management capabilities at their core. Examples of these types of platforms include BirdEye, Podium, Bazaarvoice, and Yext.

Consumer Ratings and Reviews Software Features

Some consumer ratings and reviews software products may specialize more in one or two of the areas below. Here is the list of common features shared by many review management solutions:

Review Generation

  • Review invitation email campaigns
  • Automated review invites
  • Incentivized review offers (e.g. coupons, discounts, gift cards, etc)
  • Review hosting on your own website
  • Push reviews on your website to other retail channels
  • Review Q&A capabilities
  • Customized review questionnaires
  • Customer data privacy capabilities

Review Management

  • Review monitoring on third-party websites
  • Centralized dashboard for responding to reviews across websites
  • Daily/weekly review email or text alerts
  • Customizable review alerts (by rating, keywords, sentiment, etc)
  • Review ticketing
  • Review response templates
  • Auto-respond to reviews
  • Fraudulent review identification
  • Assign employees to respond to reviews

Review Amplification

  • Syndicate review content on category pages, product pages, and checkout pages
  • Integrations with popular third-party review, social media, email marketing, and ad platforms
  • Review sharing on social media platforms
  • Mobile application for review management

Review Analytics

  • Review reporting dashboard
  • Review sentiment analysis
  • Review categorization via tagging (e.g. by employee, department, sentiment, rating, etc.)
  • Access to competitive benchmarking

Consumer Ratings and Reviews Software Comparison

Software buyers should consider these key factors as they evaluate different products:

  1. Pricing is one of the biggest differentiators across products.This largely depends on the scale of the review management program your business plans on putting in place. For example, will you be reaching out to 100, 500, 1,00, or over 10,000 customers with review invitations? Some products are better suited for larger companies that have thousands of customers, while others are geared towards small businesses.
  2. Another key difference is between review generation management software and solutions that are larger, reputation management platforms. For example, Trustpilot is primarily an online review management solution, while the Bazaarvoice platform includes review management features along with content curation and cross-channel review engagement capabilities.
  3. There may also be variations in how different review platform vendors treat reviews themselves. For example, some online review platforms ‘own’ the review content that is being generated, while others facilitate the collection of reviews but do not own the reviews once they’re published on your business’s website. Certain vendors may also take extra precautions to make sure their reviews are verified and come from authentic consumers.

Start a consumer ratings and review software product comparison.

Pricing Information

Consumer ratings and review platforms vary in cost depending on a few different factors. The main factors that determine price include:

  • number of retail locations
  • number of brands you want to generate and manage customer reviews for
  • volume of review email invitations sent out per month
  • range of features needed

Some products are priced on a monthly subscription basis, starting as low as $100/month and rising to multiple hundreds of dollars per month. Other products have a yearly subscription fee per brand—yearly subscriptions typically cost hundreds or thousands of dollars. Most vendors will provide pricing information upon request.

Related Categories

Frequently Asked Questions

What is online review management software?

Consumer ratings and reviews software helps businesses generate and host reviews and respond to customer feedback on their own website or across other digital channels. This software is designed for B2C businesses, especially those in the retail or ecommerce industry.

What are the best consumer ratings and review software?

The best online review platforms for consumers include:

To see more information about which products are better suited for different company sizes and learn more about additional review management solutions, visit the Consumer Ratings and Reviews category overview section.

What are the benefits of generating and managing online reviews for businesses?

Collecting authentic customer reviews and using them in your marketing and sales channels can have many positive outcomes for business. Key benefits include:

  • Collecting more user generated content
  • Improving website SEO and rankings for product/service pages
  • Monitoring and responding to reviews mentioning your brand across channels
  • Syndicating customer testimonial content on your website to increase conversion rates
  • Gathering insights about customer experience with your products or services
  • Improving the overall customer experience on your website

What’s the difference between reputation management software and consumer ratings and reviews software?

Though reputation management software enables companies to collect and manage online reviews, it includes additional capabilities related to monitoring and tracking a company’s online presence overall. For example, social listening, sharing brand-focused content, and responding to questions about your brand across digital channels. Consumer ratings and reviews software primarily focuses on generating and managing reviews.

How much do review management platforms cost?

Consumer ratings and reviews software typically costs between $100-$500 per month, but can vary depending on a few factors. Number of brands/products that need reviews, volume of review email invitations sent out, and range of features needed can all affect the subscription price. Certain vendors, like Bazaarvoice, may offer a yearly subscription rather than a monthly one.