Consumer Ratings & Reviews Software

Top Rated Consumer Ratings & Reviews Products

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Consumer Ratings & Reviews Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Consumer Ratings & Reviews Software Overview

What is Consumer Ratings and Reviews Software?

Consumer ratings and reviews software enables companies to collect and respond to customer feedback for their products or services. Some products in this category allow businesses to host reviews on their own website, while others perform online review moderation and management across other digital channels.

Products that do online review moderation on other digital channels typically aggregate customer feedback from across the web. This allows businesses to respond to negative or positive feedback and questions on different channels from one centralized location.

These types of tools can also be called review management, customer feedback, or product review software. This type of software is typically used by business-to-consumer (B2C) companies in the retail and ecommerce space. Technology review platforms are better suited for business-to-business (B2B) companies that sell business technology.

Consumer ratings and review solutions provide companies with a wide range of benefits, including the ability to:

  • collect ratings and reviews from customers to create valuable user-generated content (UGC)

  • use UGC to market and promote their products or brand

  • monitor and respond to ratings and reviews across digital channels for the purpose of reputation management

  • syndicate UGC and display it on their website to improve conversion rates

  • gather insights about customers’ experience with their product or services

  • improve the overall customer experience by providing them authentic user feedback

  • increase ranking in organic searches for their products, services, and brand

Reputation Management Software

Consumer ratings and review software is also closely related to online reputation management software, which focuses on monitoring all brand or product mentions across digital channels. While reviews are a big part of reputation and brand management—other things contribute to a business’s online presence.

Online reputation management software may allow companies to monitor reviews and respond to them, interact with customers on social channels, keep track of blog posts they’re mentioned in, etc.

Some of the products included in this category perform reputation management more broadly and have online review management capabilities at their core. Examples of these types of platforms include BirdEye, Podium, Bazaarvoice, and Yext.

Consumer Ratings and Reviews Software Features

Some consumer ratings and reviews software products may specialize more in one or two of the areas below. Here is the list of common features shared by many review management solutions:

Review Generation

  • Review invitation email campaigns

  • Automated review invites

  • Incentivized review offers (e.g. coupons, discounts, gift cards, etc)

  • Review hosting on your own website

  • Push reviews on your website to other retail channels

  • Review Q&A capabilities

  • Customized review questionnaires

  • Customer data privacy capabilities

Review Management

  • Review monitoring on third-party websites

  • Centralized dashboard for responding to reviews across websites

  • Daily/weekly review email or text alerts

  • Customizable review alerts (by rating, keywords, sentiment, etc)

  • Review ticketing

  • Review response templates

  • Auto-respond to reviews

  • Fraudulent review identification

  • Assign employees to respond to reviews

Review Amplification

  • Syndicate review content on category pages, product pages, and checkout pages

  • Integrations with popular third-party review, social media, email marketing, and ad platforms

  • Review sharing on social media platforms

  • Mobile application for review management

Review Analytics

  • Review reporting dashboard

  • Review sentiment analysis

  • Review categorization via tagging (e.g. by employee, department, sentiment, rating, etc.)

  • Access to competitive benchmarking

Consumer Ratings and Reviews Software Comparison

Software buyers should consider these key factors as they evaluate different products:

  1. Pricing is one of the biggest differentiators across products.This largely depends on the scale of the review management program your business plans on putting in place. For example, will you be reaching out to 100, 500, 1,00, or over 10,000 customers with review invitations? Some products are better suited for larger companies that have thousands of customers, while others are geared towards small businesses.

  2. Another key difference is between review generation management software and solutions that are larger, reputation management platforms. For example, Trustpilot is primarily an online review management solution, while the Bazaarvoice platform includes review management features along with content curation and cross-channel review engagement capabilities.

  3. There may also be variations in how different review platform vendors treat reviews themselves. For example, some online review platforms ‘own’ the review content that is being generated, while others facilitate the collection of reviews but do not own the reviews once they’re published on your business’s website. Certain vendors may also take extra precautions to make sure their reviews are verified and come from authentic consumers.

Start a consumer ratings and review software product comparison.

Pricing Information

Consumer ratings and review platforms vary in cost depending on a few different factors. The main factors that determine price include:

  • number of retail locations

  • number of brands you want to generate and manage customer reviews for

  • volume of review email invitations sent out per month

  • range of features needed

Some products are priced on a monthly subscription basis, starting as low as $100/month and rising to multiple hundreds of dollars per month. Other products have a yearly subscription fee per brand—yearly subscriptions typically cost hundreds or thousands of dollars. Most vendors will provide pricing information upon request.

Consumer Ratings & Reviews Products

(1-25 of 44) Sorted by Most Reviews

18 ratings
42 reviews
Top Rated
Birdeye is an all-in-one customer experience platform that provides businesses with the tools to deliver great experiences at every step of the customer journey. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings and reviews, be connected w…
Bazaarvoice Platform
25 ratings
23 reviews
The Bazaarvoice platform provides businesses with the ability to collect and publish authentic feedback from their customers, who can review products and services, ask questions, and post photos and videos of their experiences with products. The vendor says that leveraging user-generated content can…
7 ratings
22 reviews
ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.
1 rating
21 reviews
SmileBack is a customer feedback system specifically designed for MSPs and helpdesks and focused exclusively on customer satisfaction. Their CSAT, NPS and reporting toolsare designed to empower users to drive businesses by making feedback abundant and actionable. With knowledge that customer satisfa…
7 ratings
19 reviews
Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.
19 ratings
17 reviews
Top Rated
Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experien…
Yext Search Experience Cloud
15 ratings
14 reviews
Yext headquartered in New York offers the Search Experience Cloud, a suite of products that aims to organize a business's facts so it can provide official answers to consumer questions — wherever people search. Starting with the company website, then extending across search engines and voice assista…
5 ratings
13 reviews
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded…
ResellerRatings, from Verint
3 ratings
5 reviews
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, had over 6.2 million user-submitted re…
16 ratings
5 reviews
Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).
1 rating
4 reviews allows businesses to generate, monitor, and market online reviews to increase the companies visibility in search, create and showcase social proof to build their reputation, and collect feedback to improve their customer experience. Create a Review Funnel Landing Page The review funnel land…
3 ratings
3 reviews
NiceJob is offers a platform that helps local businesses collect reviews from their customers and gain a greater presence on social media. According to the vendor, the product makes it easy to create a portfolio of great projects, and use photos to get more reviews on all major review sites. NiceJ…
1 rating
2 reviews
Revoo capabilities include: review engines, customer Q&A and custom user-generated content collection. The vendor says that: Millions of shoppers use Reevoo to make better buying decisions in their everyday lives. Hundreds of brands all over the world use the solution to get a better idea of w…
1 rating
2 reviews
AppFollow in Helsiki offers their software for app store optimization (ASO), as well as replying to app user reviews and ratings.
2 ratings
2 reviews is a consumer rating and review collection application supporting small businesses and enterprises with consumer correspondence and review forms, incentives for reviews, social sharing, reviews with photos, profanity filter, and other more advanced features. is free to individu…
3 ratings
2 reviews
Revinate is a hotel reputation management tool, with email marketing tools, surveys for customer feedback (to drive reviews to Google and TripAdvisor), and a dashboard to monitor all online reviews and social media mentions.
0 ratings
1 review
RepuGen is a healthcare reputation management software for medical groups, multi-location hospitals, urgent care centers and dental practices that is designed to help them in aggregating patient feedback and reviews, manage it from a dashboard and measure customer and employee satisfaction.According…
1 rating
1 review is a consumer ratings & reviews platform. The vendor says their differentiation is outstanding customer service and affordable pricing with 0 long contracts. The vendor promises it doesn't just encourage trust, it embodies trust, with morals in all the right places. The vendor also pr…
0 ratings
1 review
Womply in San Francisco combines customer data management with reputation management via gathering and responding to customer ratings and reviews, with the goal of maximizing positive customer feedback and high ratings.
0 ratings
1 review
Dokan offers a front-end multi-vendor marketplace on WordPress, powered by WooCommerce. According to the vendor, the product enables you to build your own Amazon, Shopify, eBay, Magento-like marketplace in just 30 minutes. FEATURESMarketplace with Independent StoresFrontend Dashboard For Each Sell…
Tagspire is a social commerce network comprised of organic curated user content blended with product reviews providing a means for users to gain a commission for their brand/product endorsement. Tagspire aims to create a seamless process facilitating consumer to consumer sales and rewards.
TurnTo offers a suite of UGC solutions for ecommerce. It has four components: Ratings & Reviews, Community Q&A, Checkout Comments, and Visual Reviews.
AppReviewDesk is solution that is designed to help users get their apps noticed and reviewed. Users can earn points by reviewing other developer’s apps. This solution includes a tool that enables users to create their own app website.
Ask Inline
Ask Inline is designed to help teams create and automate customer feedback campaigns using in-app or email based NPS and CSAT surveys. This solution includes surveys, customer segmentation, feedback tagging, and automated categorization.

Frequently Asked Questions

What is online review management software?

Consumer ratings and reviews software helps businesses generate and host reviews and respond to customer feedback on their own website or across other digital channels. This software is designed for B2C businesses, especially those in the retail or ecommerce industry.

What are the best consumer ratings and review software?

The best online review platforms for consumers include:

To see more information about which products are better suited for different company sizes and learn more about additional review management solutions, visit the Consumer Ratings and Reviews category overview section.

What are the benefits of generating and managing online reviews for businesses?

Collecting authentic customer reviews and using them in your marketing and sales channels can have many positive outcomes for business. Key benefits include:

  • Collecting more user generated content
  • Improving website SEO and rankings for product/service pages
  • Monitoring and responding to reviews mentioning your brand across channels
  • Syndicating customer testimonial content on your website to increase conversion rates
  • Gathering insights about customer experience with your products or services
  • Improving the overall customer experience on your website

What’s the difference between reputation management software and consumer ratings and reviews software?

Though reputation management software enables companies to collect and manage online reviews, it includes additional capabilities related to monitoring and tracking a company’s online presence overall. For example, social listening, sharing brand-focused content, and responding to questions about your brand across digital channels. Consumer ratings and reviews software primarily focuses on generating and managing reviews.

How much do review management platforms cost?

Consumer ratings and reviews software typically costs between $100-$500 per month, but can vary depending on a few factors. Number of brands/products that need reviews, volume of review email invitations sent out, and range of features needed can all affect the subscription price. Certain vendors, like Bazaarvoice, may offer a yearly subscription rather than a monthly one.