ProdPad takes the heavy lifting out of staying on top of feedback
August 27, 2020
ProdPad takes the heavy lifting out of staying on top of feedback
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ProdPad
We use ProdPad internally to collect feedback from users from all of our customer-facing teams. ProdPad gives you a great way to organize and triage all the incoming feedback into ideas that can be translated into roadmap items. At previous companies, I've used spreadsheets, Jira, or other notes apps to try to track customer feedback but none of them helped with the process of actually evaluating and turning those points of feedback into products and features.
- Allows you to collect and organize feedback.
- Helps you group and weight that feedback to inform prioritization.
- Facilitates the creation of ideas/epics based on direct user feedback/requests.
- I'd like to see a better way to handle archived/won't do/already released feedback or ideas so that you have a bit of a history of requests and what has happened to them.
- Using ProdPad has helped our Product team avoid becoming a black hole for feedback and feature requests. This tool helps us be responsive and communicative about the data flowing into the product.
- Jira Software and Zendesk
We have only made the tool available internally, and this has allowed us to be very deliberate about how we communicate with our customers. I like that there is good organization and tagging, but not an overwhelming amount of customization so the tools and workflows make sense and aren't too cumbersome to use.
Do you think ProdPad delivers good value for the price?
Yes
Are you happy with ProdPad's feature set?
Yes
Did ProdPad live up to sales and marketing promises?
Yes
Did implementation of ProdPad go as expected?
Yes
Would you buy ProdPad again?
Yes