Name: ProdPad
Rating: 10 (10 reviews)
Author: ProdPad

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Changelog

Image Recognition

JavaScript Frameworks

Development

K-12 Online Learning

Education

Business Intelligence (BI)

Collaboration

Corporate Performance Management (CPM)

Desktop Publishing

Interactive Voice Response (IVR)

Supply Chain Management

Enterprise

Accounting

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Data Center Outsourcing (USA)

Data Lakehouse

Data Masking

Data Privacy Management

Ethernet Switches

Fraud Detection

IT Asset Disposal

IT Asset Management

IT Infrastructure Monitoring

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

Network Security

Routers

Software Distribution

Tape Storage

Technology Business Management

Threat Hunting

Wireless LAN

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Click Fraud

Content Management

Digital Signage

Email Management

Email Marketing

Graphics

Marketing Automation

Social Media Management

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Customer Relationship Management (CRM)

Presales

Trade Promotion Management

Sales

Animation

Equipment Rental

InsurTech

Insurance Policy Administration Systems

Laboratory Information Management

Lease Management

Legal Billing

Vertical-Specific

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### Customer Feedback Management
Users appreciate ProdPad's ability to centralize and organize customer feedback efficiently. The platform's intuitive interface allows for easy collection and categorization of feedback, enabling users to track and prioritize ideas effectively. Despite some minor usability issues and limitations in customization, users find ProdPad to be a valuable tool for capturing, managing, and analyzing customer feedback to drive product enhancements.

### User and Customer Insights
Users also highlight the need for improvements in usability and bug fixes within ProdPad's platform. While some appreciate the value derived from the tool, others question its cost-effectiveness compared to alternative solutions like Google Sheets or documents. The general consensus leans towards acknowledging the potential of ProdPad's user and customer insights capabilities, albeit with room for enhancement to better meet user expectations.

### Product Development
User sentiment regarding ProdPad's product development capabilities is generally positive, with users praising its ability to streamline the development process and facilitate collaboration among team members. Some users appreciate the platform's flexibility in capturing and managing essential product information, while others highlight its effectiveness in translating customer feedback into valuable developments. However, there are a few users who have pointed out minor user interface and user experience issues that could be improved. Despite these minor drawbacks, ProdPad remains a valuable tool for many users in enhancing their product development processes.

### Product Improvement
While some users appreciate ProdPad's product improvement functionality, others have raised concerns about the presence of minor bugs, usability issues, and difficulties in navigating the platform. The need for enhancements to address these issues is evident to ensure a smoother user experience and efficient workflow. Despite the drawbacks mentioned, the platform's value in capturing product backlog and feature requests is acknowledged, especially when integrated with tools like Jira for a more streamlined development process. Addressing the reported bugs and enhancing the platform's usability could further elevate its effectiveness in facilitating product improvements and aligning priorities across teams.

### Project and Task Management
Reviewers generally praise ProdPad's ability to structure and organize projects and tasks efficiently. Users appreciate the intuitive design and ease of use when managing feature ideas and feedback. However, some users find the UI to be less intuitive and encounter difficulties with long tasks and roadmaps. Despite these challenges, users acknowledge the platform's capability to set and manage goals effectively. In conclusion, while there are some areas for improvement, ProdPad's project and task management functionalities are generally well-received by users.

### Strategy and Roadmapping
Users generally praise ProdPad for its robust strategy and roadmapping capabilities, highlighting its ability to streamline the product process from idea generation to roadmap execution. The structured approach provided by ProdPad aids teams in aligning on key initiatives and prioritizing features effectively. While some users find the initial setup of roadmaps slightly challenging, the overall consensus leans towards ProdPad being a valuable tool for creating and managing strategic roadmaps efficiently.

### Integration and Connectivity
Users appreciate ProdPad's integration and connectivity capabilities, particularly the ease of linking feedback to ideas and the ability to connect with various platforms such as Jira and Slack. The flexibility to integrate with multiple tools and the visual representation of data are also highlighted as valuable features. While some users mention minor usability issues and room for improvement in certain integrations like Jira, overall, the sentiment leans towards the positive side, with users finding the integration and connectivity functionalities beneficial for their workflow.

Effective Feedback Gathering and Sharing: Users appreciate Prodpad's ability to gather feedback from employees and share timelines and internal projects for feedback within the organization. This feature is highly valued by many reviewers as it helps organize teams and ensures seamless integration with Jira.

Valuable Library/History of Feedback: The library/history of feedback in Prodpad is highly beneficial for users. Many reviewers find it valuable to build off of previous feedback and link it to specific clients, allowing them to track their progress effectively.

Seamless Integration with Gong Calls: Users find it valuable to be able to link Gong calls to Prodpad, as it allows them to easily associate feedback and product suggestions with specific conversations. Several reviewers have mentioned this feature as a positive aspect of using Prodpad.

Difficult to Move User Stories: Several users have expressed frustration with the difficulty of moving user stories in Prodpad. They have found it cumbersome and time-consuming to make changes to the board, hindering their workflow and productivity.

Lack of Easy Integration into Existing Workflows: Some reviewers have mentioned that they struggled with the lack of easy integration options in Prodpad. This has made it challenging for them to seamlessly incorporate the platform into their existing workflows, resulting in inefficiencies and a disjointed experience.

Limited Customization Abilities: A number of users have voiced their dissatisfaction with the limited customization abilities in Prodpad. They feel restricted by the lack of flexibility to tailor the platform according to their specific needs, which has hindered their ability to effectively manage and track their ideas and tasks.

ProdPad is a versatile product management tool that offers a range of use cases to enhance collaboration, prioritize feature requests, and align product strategy. Users predominantly utilize ProdPad for capturing the product backlog and feature requests, integrating it with Jira for seamless collaboration. One of the key advantages of ProdPad is its ability to connect user feedback, product ideas, and product strategy in one place, setting it apart from other tools that focus solely on strategy or execution. This centralized approach allows users to clearly communicate roadmaps and objectives, improving cross-team collaboration. Although some team members still manage roadmaps in their own legacy formats, ProdPad provides an organized platform to visualize roadmaps across teams.

Another valuable use case is the daily and weekly task overview provided by ProdPad. This feature enables users to prioritize new tasks effectively and gauge their urgency. Additionally, ProdPad facilitates the gathering and quantification of customer feedback, helping users identify specific requests and evaluate interest in particular features. As a centralized collection of customer feedback, it serves as a valuable resource for evidence-based decision-making. However, some users reported difficulties with onboarding new team members and ensuring widespread adoption across all teammates.

Furthermore, ProdPad supports a robust workflow and process by aiding in storing and organizing product feedback from various sources. This helps inform good product decisions and shape development cycles. By organizing ideas, managing effort estimation, and setting the discovery direction, ProdPad becomes an ideal solution for teams transitioning from non-product tools like Trello or spreadsheets. With its easy-to-use interface and customizable features, ProdPad simplifies the creation, documentation, and tracking of new feature ideas.

Overall, ProdPad serves as an essential tool for various use cases such as capturing customer feedback, connecting it to product ideas, creating outcome-driven roadmaps, and establishing a single source of truth for product strategy. It assists in organizing and prioritizing customer ideas, managing effort estimation effectively, collecting and analyzing customer suggestions, and centralizing product roadmaps. ProdPad's features have proven to be beneficial for users, improving organization, collaboration, and communication within teams.

productboard, from the company of the same name in San Francisco, is a product management system designed to help product managers understand what users need, prioritize what to build, and rally everyone around a roadmap.

Essential

Scale

Premium

Enterprise+

ProdPad

Product Management

ProdPad - Everything you need to build amazing products

Using the Key Results Add-On in ProdPad

ProdPad's Customer Feedback Section with Janna Bastow

Better product management starts with ProdPad

Introducing the ProdPad Partnership Program

ProdPad Overview

Likelihood to Recommend

Support Rating

Salesforce Sales Cloud

Hive

Salesforce CMS

President

ProdPad 2020-07-06 08:35:23

Basecamp

Trello

Jenkins

GitHub

Tettra

Figma

CPO (Chief Product Officer)

ProdPad 2020-06-25 10:11:29

Zendesk Suite

Atlassian Jira

Fullstory

Slite

ProdPad 2020-08-25 09:31:34

Microsoft Dynamics 365

Atlassian Confluence

Azure DevOps Server

ProdPad 2018-06-08 10:33:49

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

User role

Product manager

Hard to navigate

Isn't ideal

Real estate

Customer feedback

Easy to understand

Salesforce crm

Saves time

Goal setting

Copying and pasting

Write down

Product roadmap

Visually appealing

User feedback

Home

Product Management Software

Our product development team utilizes ProdPad to manage our product development workflow.

Interaction with Salesforce CRM
Good for goal setting
Creating commentary and notes on product roadmap

Had some instances where we've lost some ideas--they either got archived or deleted
Long stories or roadmaps can be hard to navigate through.

Better visibility to product roadmap
Meet product KPIs

Our product management and development organization uses ProdPad to collect user feedback, develop new feature ideas from inception through writing user stories, and communicate our roadmap internally at the company. Our customer success, sales team, and customers all provide feedback through an API-driven feedback collector in our application, product management processes that feedback for classification and attaching to existing ideas we have for new functionality. We save designs and user research in ideas, which we eventually add user stories to in order to push to our issue tracker. The roadmap collects ideas we're working on now and in the future.

Customer feedback collection and classification.
Push user stories as issues to GitHub or tickets to Jira or items in a Trello board.
Present a clear and easy-to-use roadmap to users internal or external at the organization.

More user-role driven views of the application would make it less daunting to non-product manager users.

It has been easier to show people what we're working on, when.
It has been far easier to collect customer feedback and correlate common challenges and needs.
We now have one place for research and feature documentation.

We use ProdPad internally to collect feedback from users from all of our customer-facing teams. ProdPad gives you a great way to organize and triage all the incoming feedback into ideas that can be translated into roadmap items. At previous companies, I've used spreadsheets, Jira, or other notes apps to try to track customer feedback but none of them helped with the process of actually evaluating and turning those points of feedback into products and features.

Allows you to collect and organize feedback.
Helps you group and weight that feedback to inform prioritization.
Facilitates the creation of ideas/epics based on direct user feedback/requests.

I'd like to see a better way to handle archived/won't do/already released feedback or ideas so that you have a bit of a history of requests and what has happened to them.

Using ProdPad has helped our Product team avoid becoming a black hole for feedback and feature requests. This tool helps us be responsive and communicative about the data flowing into the product.

We use ProdPad at present in 1 of 4 agile teams to help organize ideas for mobile banking. The other teams are planning to use it as well. However, on the front end, the entire organization has access to input ideas for the product owner to then sift through and decide if an idea, or groups of ideas, should be added to the backlog.

It allows people to just throw Ideas up on the wall to see what sticks, without the hassle of email chains, meetings, notes, etc.
It integrates with both TFS and Jira, which is handy to push Ideas into user stories, epics, and tasks. Saves time from copying and pasting.
It's visually appealing so we can look at lists or chart view to spark team conversation of what to organize and pull into future sprints.

The linking of fields between ProdPad and Jira isn't ideal, and leads to some duplication.
The use of real estate on the Release view could be improved.

It's relatively cheap, so cost wasn't a huge issue.
Time savings are a definite win, as now we can avoid using meeting time to discuss initial ideas. People are just directed to add their ideas and let them be fleshed out in ProdPad before getting to a later dev stage.

Team Foundation Server, JIRA Software, Atlassian Confluence, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)