Proofpoint Pros and Cons
September 26, 2019

Proofpoint Pros and Cons

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Proofpoint Email Protection

Proofpoint is being used by the entire company to block spam and monitor incoming and outgoing external emails.

Pros

  • Block and accept senders
  • Send out daily end-user digests.
  • Respond to customer tickets.

Cons

  • Training on configurations for firewall rules.
  • Training on running configurations for end-user digests.
  • Notifying the client when there is an issue with the admin console.
  • Excellent customer service
  • Poor status of emails
  • Superb rules
Proofpoint is better than Cisco in a lot of aspects but the error and status messages aren't clear.
Some components on the Proofpoint Admin Console are user-friendly when it applies to adding blocked or accepted senders. When messages aren't delivered, Proofpoint could do a better job of making sure the reasoning for not delivering the message is clear. For instance, if a status is "@fr.com are being quarantined and discarded," we'd like to know why?

Proofpoint Email Protection Feature Ratings

Secure Email Gateway
8.4
Anti-malware
8
Customizability
6
Data Loss Protection
10
Threat Detection
10
Sandboxing
10
End-to-End Encryption
10
Management Tools
5

Comments

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