Item: Proofpoint Email Protection
Rating: 9
Author: Nicole Dohrman

Use Cases and Deployment Scope

We use ProofPoint across our entire organization. This prevents a lot of malicious, spam, and junk emails from reaching our business units.

Pros and Cons

Customization of email firewall rules allows for detailed prevention of specific attacks.
Email Fraud Defense portal gives very detailed authentication information and errors to our team as we work toward full DMARC compliance.
The ability to insert email warning tags at the ProofPoint level prevents additional O365 mail flow rules.

The administrative portal is a little complex. Would like to see a more "user friendly" portal to find everything we need.
When creating email firewall rules, we have to manually move the rule up using the arrows into the position we want it. Would like to specify the position in the rule stack during creation.
When finding emails in smart search, it would be ideal to take action on the emails in the same search area rather than clicking on the email, redirecting to the quarantined folder, then having the option to take action.

Return on Investment

Our business loves the ability to release their own quarantined emails. This has saved ample time for admins searching for them in O365.
It really allows us to enforce email security policies much better without much direct impact on our users.

As a previous Exchange administrator, ProofPoint allowed us to move many security-based mail flow rules into the system. This simplified our Exchange mail flow and allowed for more detailed and concise rules.

Key Insights

Do you think Proofpoint Email Protection delivers good value for the price?

Yes

Are you happy with Proofpoint Email Protection's feature set?

Yes

Did Proofpoint Email Protection live up to sales and marketing promises?

Yes

Did implementation of Proofpoint Email Protection go as expected?

Yes

Would you buy Proofpoint Email Protection again?

Yes

Other Software Used

Proofpoint Targeted Attack Protection for Email, Proofpoint Threat Response Auto-Pull

Usability

I enjoy the level of detail we are able to achieve with ProofPoint Email Protection. However, the interface of the site could be made more user friendly. Searching and ease of organizing rules would be beneficial.

Support Rating

We use ProofPoint support quite often to fix issues and assist with setting up features and rules. Each time we have created a ticket, they have been very helpful and respectful. Each ticket has been treated with the appropriate SLA time and attention. We also enjoy the regular check-ins from the engineers when tickets are open but we get busy with other tasks.

Likelihood to Recommend

ProofPoint Email Protection is very well suited for companies that consider email functionality and communication to be critical business functions. It allows for the prevention of email-based attacks and security forward rule sets that are not available in O365 or Exchange alone.

ProofPoint Email Protection: Buy it, you won't be sad!

Overall Satisfaction with Proofpoint Email Protection