Item: Proofpoint Security Awareness Training
Rating: 8
Author: Andrew Laibrandt

Use Cases and Deployment Scope

This training is used across the agency. We are using it to raise IT Security awareness with employees to meet HIPAA regulatory requirements.

Pros and Cons

Short easy to understand modules.
The ability to test users on the knowledge they gained.
The ability to execute Phishing Campaign's to validate user awareness levels.

The delay between user actions (completing training) and that training being posed to the reporting modules sees to exceed 24 hours at times. This causes training reminders to go out to users who have completed the training.
A functional API for management would be a tool that would be a force multiplier in departments such as ours that has limited staffing.

Return on Investment

Proofpoint has been a positive investment and well worth the investment.

Support Rating

Tickets have taken longer to get resolution than expected (days and weeks at times) and the answers to our inquiries have at times been limited without a solution being offered.

Key Insights

Do you think Proofpoint Security Awareness Training delivers good value for the price?

Yes

Are you happy with Proofpoint Security Awareness Training's feature set?

Yes

Did Proofpoint Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Proofpoint Security Awareness Training go as expected?

Yes

Would you buy Proofpoint Security Awareness Training again?

Yes

For me, the biggest tool that is missing from this platform is a management API. I was told there is one in testing and if I wanted to take part, I could email a group which I did. I never heard a response which was very disappointing.

Sr IT Security Analyst

Overall Satisfaction with Proofpoint Security Awareness Training (formerly Wombat Security)