Proofpoint Security Awareness in Education Settings
September 20, 2019

Proofpoint Security Awareness in Education Settings

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Proofpoint Security Awareness Training (formerly Wombat Security)

We specifically use Proofpoint to train staff on staying safe from social engineers who create phishing campaigns to gather information or breach our network. Being able to create our own in-house campaigns allows us to test and identify weak points in our system and then educate our staff members on way to take precautionary steps to avoid falling victim to phishing campaigns. The weakest point in our systems, to not fault of their own, are always people. We use Proofpoint to help educate our people to be proactive in keep their own and our organizations data safe.

Pros

  • Email phishing campaigns.
  • Providing quality training.
  • The customer service has been a high quality for us.

Cons

  • The template bank is overly generic and often times needs tweaking. This takes precious time I do not have.
  • I have found user management difficult at times.
  • More email phishing templates.
  • We saw email phishing clicks drop from around 30% to 7% in the first year alone.
  • The software is priced fairly for us that it makes it not even a question for use to purchase the software.
  • I just wish I had more time to manage the software, because it does take some manual management.
We selected Proofpoint, because originally Wombat was a local company to us and many people in the area were using the product. It got great reviews from others technology directors in our area, which made the decisions easy to make.
With customer support, it has always been a pleasant experience. From on boarding at the beginning, to user management, to staying up to date with everything that is happening, I have always had quick and timely responses. One of the reasons that we decided to stay with Proofpoint was because of how easy the support process has been.

Do you think Proofpoint Security Awareness Training delivers good value for the price?

Yes

Are you happy with Proofpoint Security Awareness Training's feature set?

Yes

Did Proofpoint Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of Proofpoint Security Awareness Training go as expected?

Yes

Would you buy Proofpoint Security Awareness Training again?

Yes

It is great for collecting data through email campaigns. Those are powerful tools in identifying weaknesses. However, the auto-enroll into training features is not very helpful for us as an educational institution. Our collective bargaining agreement does not allow for use to force training on staff that is self-directed in timing. However, this is something that is very specific to our setting.

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