An Easy and Productive Partnership...
March 07, 2014
An Easy and Productive Partnership...
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction
Humana's Corporate Proposal Center serves as the Business Owner of PMAPS for the organization. We service the application to a user base of over 300 associates. Our primary user group consists of 150 associates with roles that focus on proposal development and Subject Matter Area expertise. In addition, we have over 200 field sales associates accross the country who use the application to respond to client questionnaires or for general knowledge about Humana's new and existing products, services, policies, and procedures. Availability to the application is web-based, creating a flexible access-point for all associates regardless of their role and/or need. The content has been developed by a content team within the Corporate Proposal Center who have established relationships with Subject Matter Experts who partner with them to make sure there is consistent, inclusive, and relevant messaging. There are two primary business issues this application has resolved. 1) Our ability to provide more robust reporting to leadership and 2) Our enhanced ability to efficiently create, maintain, and distribute up-to-date and consistent messaging accross the organization.
- Control over user accounts - more specifically, permission and restriction levels. We have a diverse user base that has a need to access the application in different ways. The content organization structure we developed in conjunctions with our ability to set user and group-level permissions/restrictions, allows our administrators to effectively setup accounts that are specific to a user's role/need.
- The ability to Filter. We have over 10,000 database entries so our ability to navigate through a large amount of content is critically important. We tell our users, regardless of how you start your search, use filters. So much of the information our user's are looking for (regardless of their role) is specific to a Line of Business (medical products, Dental Products, etc.) or topical areas (Billing and Enrollment, Claims Processing, etc.) so by giving them the ability to filter out the information that is not applicable to their search, we get them to what they need much quicker.
- Apply attributes to each entry and having the ability to choose what those attributes are. Reporting is a critical component to the work we do. Having the ability to decide and alter the names of attribute fields is important and allows us more control/ownership of our content.
- Beyond some of the basic functionality of enhancement suggestions, the number one recommendation I can provide to PSI is for them to internalize subject matter experts who know RFPs, the specifics/current state of proposal development, and most importantly partner with their clients to truly understand the need that's out their. Often, we get the sense that the focus during our interactions with the vendor is for purposes to up-sell or advertise enahncements for purchase rather than listening to a clients concerns and/or needs.
- I don't have any actual ROI numbers readily available but I will say that compared to our last solution (a home-grown document repository), PMAPS has made every aspect of our business more efficient.
- One of our primary goals in procuring a vendor to provide a better solution was our increased need to become more consistent in our messaging, more relevant as things change, and more efficient in getting our user's the answers they need quicker. We accomplished all three.
I do not have experience with similiar products.