Qualtrics review
February 28, 2014

Qualtrics review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction

When I was working at MIT Sloan, it was used throughout Sloan. I now work at central MIT, and we do not use Qualtircs. I think there is an opportunity for Qualtrics to become the preferred survey tool for all of MIT.
In the Career Development office it addresses questions related to student opinions and was used to gather feedback following events and modules.
  • Support! Anytime I have a question, I know I can always rely on the staff to be friendly and helpful and I know I won't get stuck in hold music hell.
  • Easy to export results into excel for analysis
  • Easy to create/modify questions and set up "smart surveys" with skip logic.
  • I wish there was an easier way to customize the survey look and feel with logos or rich text editing. I know it's possible, but it's not easy.
  • The pre-made reports are not very useful. For me it is not useful to export my data and see the median, mean and standard deviation because for the data I was looking at it was irrelevant.
  • It would be great it Qualtrics could highlight outlier data for me to bring my attention to anything that looks off.
  • Through Qualtrics we were able to achieve a 97% response rate from students. Qualtrics made it so easy to see which individuals had not yet responded so I knew who to send targeted reminders to.
  • Survey creation takes a surprising amount of time, so I love that with Qualtrics it's easy to share and collaborate on surveys. Not having to recreate surveys and being able to see archives from past years saved my team time.
SurveyMonkey is the only other tool I've used and I like Qualtrics more because I'm more used to the interface. I also think the name SurveyMonkey is not professional, and I would shy away from using it in a context where I want to be taken seriously.
I gave a middle score here because I am not a decision maker in this regard. I would advocate for the product in my new office, but I am uncertain that this office would adopt it.
Qualtrics is well suited to provide a professional looking survey experience. I would not hesitate to use it for both internal and external constituencies.