Qualtrics is my Secret Sauce of research tools!
Nicole Lee | TrustRadius Reviewer
Updated February 25, 2015

Qualtrics is my Secret Sauce of research tools!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics

Qualtrics started out just with the Consumer Insights team but with such a positive experience now has grown to the IT/Customer Care departments as well.
  • Great customer support! They more often than not have the answer we need to solve some of our most tricky problems.
  • Updates the software on a regular basis- great at notifying us of any revisions or enhancements.
  • Research Summit! Did an outstanding job at out doing themselves at the summit.
  • I would LOVE to have an "undo" button. There are more times that I would like to remember where I had done something that I wish I could easily "undo" and had to spend excess time fixing areas that I could have easily taken care of with a simple click of the "undo" button.
  • Wish there was a pop up warning when you are about to email a panel a survey that has duplicate emails you were not aware of. We had a fairly big issue come up recently where we didn't de-dupe the panel accidentally and sent out duplicate emails (in some cases over 20) to our panel.
  • The reporting feature. I know you are diligently working on it now, so I am already excited about what new features are in store for us, but wanted to state it here that I am eagerly waiting!
  • Would love to see Topic Consultants (i.e., experts in conjoint, nps, etc) that we could conference with for an additional fee. I think this is also (or hoping anyway) something that will be coming soon!
  • Definitely helped refine our concepts with the ability to do concept testing and to gauge consumer feedback on our new products before hitting the marketplace.
  • Better customer service. With the NPS capabilities, and the NPS capabilities that are on the horizon, using Qualtrics has help us stay abreast of how we as a company is doing and be aware of any issues early on.
It is a great tool for any type of surveys beyond your basic "which of the two do you prefer?" surveys. Love the ability to branch or show specific sections to a select group of respondents.