Exceptional customer service!
August 19, 2016
Exceptional customer service!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Research Suite
Overall Satisfaction with Qualtrics
I'm using Qualtrics as a PhD student through my university. It's running my survey instrument in the data gathering stage.
- One of the greatest strengths of Qualtrics is its customer service. I created a complex survey tool that required some functionality outside my knowledge base. Qualtrics support saved the day and made it easy.
- The front facing user interface of surveys is professional, crisp and easy to use.
- [I'm] still adjusting to the transition from the old version. It's a pretty radical change to the back end interface, so it's been challenging becoming familiar with the new version. New users I think will find it easier overall than the old version. It's just an adjustment period for older users.
- I could not be doing the research I'm doing without the help of Qualtrics.
Qualtrics customer support is unmatched. No other company, of any kind, provides the level of comprehensive, knowledgable and friendly customer support that Qualtrics has provided.
Qualtrics Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - Not needed
Needing help at 12 midnight and realizing that the folks in the U.K were available to continue the assistance I'd received earlier in the day. I thought I had hit a roadblock and due to the time was out of luck. I still tell people about how amazing it was to have a kind accented voice answer the phone and pick up where the issue had left off during normal U.S. business hours. Amazing.