EMS Software Reviews

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Score 8.8 out of 101

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Reviews (1-25 of 158)

Mike Kraiman profile photo
Score 9 out of 10
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The University of Oregon is preparing to use EMS Software for event and class scheduling across our entire campus. Initial users will include the registrar's office, scheduling and event services, our alumni center and our business school; we hope to roll it out to additional departments within the next couple of years. This application and anticipated integration with other software will help aggregate our school's activities in a single source for better communication of information to customers and use by risk management services.
  • The graphic user interface is well-designed and intuitive, which promotes productivity.
  • It provides workflow functionality for schedulers and service providers to efficiently relay event details and status.
  • The user-defined fields add the ability to customize reservation and space records to better meet campus business needs.
  • Bookings contain a limited number of standard time fields (event start, event end, setup time, teardown time); more options here are desirable.
  • Resource records are not as robust as some of the other areas, and could benefit from additional standard and user-defined fields.
  • Applying blackouts to spaces (to prevent bookings during certain times) appears to be a challenge: we believe it can be done, but the process doesn't seem to be straightforward.
Comprehensive event scheduling software is a very specialized entity and there are only a handful of vendors that can deliver such a product. Based on previous experience with a competitor's application, I believe EMS Software is currently the best choice for a higher education environment where academic (class scheduling) and non-academic (event scheduling) departments wish to collaborate and share spaces for efficient use of campus facilities. Because the software is extremely easy to use and intuitive, departments that rely on revolving student workers for information entry will particularly benefit from the minimal training required to perform basic operations.
Read Mike Kraiman's full review
Nicholas Rohde profile photo
September 03, 2019

EMS Software

Score 10 out of 10
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We use it for scheduling academic classrooms, and for Event Spaces both for in house and external customer. It is being used across the whole organization. It helps us maximize the use of our space, schedule, track & allows users to book space.
  • Queries. I like the built in choices and the ability to make my own specific queries.
  • Ease of Movement of space. This helps tremendously as we deal with frequenct classroom changes.
  • Communication. Communication both internally and externally is very fluid in the program.
  • I would like more clear notifications when there are conflicts across long standing classes and events.
  • I would like more information about upcoming not definite bookings.
  • More customizable colors and layouts.
It’s great with external and internal bookings and for managing that space. It’s extremely user friendly and has an ease of use in training people new to the software.
Read Nicholas Rohde's full review
Dana Mims profile photo
Score 10 out of 10
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EMS is used across our institution. We use it for managing all classes and event spaces. We also use it to communicate needs with service providers - catering, event and classroom tech support, facilities, card services, guest housing, public safety, transportation, and card services.
  • EMS allows us to communicate with our campus partners in a number of ways - via auto reporting, notifications or reminders, depending on the preference of each user/group.
  • The customer service team is always well versed and extremely helpful in knowing the software so they can help us tailor the system to best suit our needs when we have questions.
  • Reporting options are really flexible. Having the option to create queries outside of the canned report options is truly helpful.
  • One area that needs to be better developed or looked into is the Master Calendar. As universities continue to looks for ways to provide one-stop shopping, it would be helpful to have a place that easily streamlines event data and event marketing in one place. Students want to go to one place to see events and plan events. Master Calendar was a good start but it is ancient and very disjointed from EMS.
  • We would love to have the webclient back. We have several users that use an ipad or apple computer and the webclient allowed that functionality.
  • One area for improvement is managing system changes. As the EMS administrator for the university, it would be great to be able to add a new building or category to EMS and add those items to all existing templates, reports, etc in one place.
EMS is a great tool for managing campus space and events. It is also well suited to manage service providers as they relate to events (though there are some restrictions for catering). It is however not the easiest to use to market those events, even though all of the event data is stored there.
Read Dana Mims's full review
Khadra Abdulle profile photo
Score 9 out of 10
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We are currently using EMS in the business school at our university. We are also in the midst of bringing it onboard to use it across campus. We use EMS to book rooms, block rooms, upload classroom schedules, hoteling, breakout rooms bookings to host a variety of bookings (workshops, classes, internal meetings etc).
  • EMS has the ability to create reports on room usage and booking rates. This assistance us in justifying expansions in our building.
  • EMS also has the ability to show the rate of bookings, how many bookings are being creating, and by who. This allows us to hire more resouraces based on these stats.
  • EMS can improve on their copy and paste feature. Currently you can not copy and paste on multiple bookings without losing the original content of the copy. I have made a report regarding this.
  • Have more than two contacts on a reservation. For example, if there are three leads on a event, then we can only input 2 contact info
I would recommend EMS for our new nursing building that will be opening up in the next few months. EMS would be great because this nursing building will not only have classes taking place but also housing.
Read Khadra Abdulle's full review
Ana Fernández Silva profile photo
Score 8 out of 10
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EMS is used across Columbia University. My department is using EMS to manage four different departments, one of them is Catering which doesn't have any building related. I am working in finance, so I have a general view of the behavior of these department business and the final procedures like billing, invoicing, and analysis.
I can see how EMS is very flexible in terms of event management, daily reconciliations and implementing resources and categories for types of uses. However, in terms of analysis there's a certain lack of consistency. We are missing an alternative option to void invoices since we don't want our past revenue to change but rather have the alternative of having a credit invoice instead.
  • I can see how EMS in very flexible in terms of event management, daily reconciliations and implementing resources and categories for types of uses.
  • EMS has a very good tools of utilization analysis tools
  • EMS is so flexible that almost any type of business can use for event/bookings purposes
  • We are missing an alternative option to void invoices since we don't want our past revenue to change but have the alternative of having a credit invoice instead.
  • We would like to have more tax detailed reports
  • Query builder is a great tool but there is some room for improvement in terms of making even more easy to use
For any type of event business, EMS is well suited. Businesses like hotels, university, real state business... EMS can be adapted for those necessities.
However, for businesses which need more focus on accounting than event management, I would recommend other accounting tools like Navision or SAP.

Read Ana Fernández Silva's full review
Trish Lofton profile photo
Score 10 out of 10
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We use EMS on a department level for room scheduling in our student center. In addition to scheduling, we can provide room usage reports to upper university management.
  • Invoicing
  • Reports
  • Scheduling
  • Make it easier to select multiple rooms on a reservation
  • Create a common list of reports
  • Easier every day user interface
EMS is the perfect solution for room scheduling. There is no worry about double-booking a room, which is a costly mistake for any business. The software is capable of running so many reports for day-to-day usage as well as future projections in income.
Read Trish Lofton's full review
Shalom Murphy profile photo
Score 10 out of 10
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EMS is being used to manage space and services in our Student Union Building. It addresses the the high volume of space requests, and inventory tracking. We use it to push a master calendar, bill for our event services as well as provide comprehensive space utilization reporting. With a 5 tier rat structure and varying access to different group EMS is the best tool for our job.
  • It has excellent stock and customization reports. We have a responsibility to communicate the activity in the building to multiple stakeholders (dining, custodial etc) EMS allows us to create a custom report and automate it to send so we never miss a communication
  • It has a robust amount of tools to assist you in both space and service management. The way the Process Templates (web intake forms) have been designed allow us to use logic based reasoning so that one form can handle complex events all the way down to a simple boardroom reservation.
  • It has numerous integrations available to help make a seamless event management process including connections to 7pointOps and Campus Labs Engage which we use for our Student Organizations
  • We desperately wish there was a simpler way to do invoicing notifications to our clients rather than the manual email process
  • It would be excellent to simplify the rate schedule and pricing plan process. There are almost too many ways to change pricing. The ability to import an excel document of new pricing would make our lives much easier.
EMS is a great tool for anyone looking to streamline their space booking and service delivery process. There are many products to schedule space however, EMS is a true event management software that building in the ability to notify the various vendors for an event of service deliver changes and requests
Read Shalom Murphy's full review
Brian Pollitt profile photo
Score 8 out of 10
Vetted Review
Verified User
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We use EMS Software primarily for room scheduling across our campus. Our courses are imported into EMS, which gives department heads the ability to see how their rooms are utilized. They can use this information to determine if more sections to a course can be added. It also allows other users across campus to search for and book a room without the worry of conflicting with a course. We started using EMS due to our old method of keeping track of room utilization becoming obsolete and no longer being supported.
  • Being able to import our courses from our SIS system makes it really easy to see which rooms are getting used the most.
  • The Virtual EMS component makes it really easy for anyone to search for and book a room on campus.
  • When setting up new users, there is an option to allow Single Sign-On, which means users have one less password to remember (and log ins are faster).
  • A few years ago, the automatic synchronization between EMS and our SIS system stopped working after an update. Support couldn't figure out the problem, so we were forced to use flat files, which is better than nothing but still a little annoying.
  • If I recall correctly, you can't really delete bookings in EMS. That may be a good thing in terms of keeping track of room utilization and such, but it'd be nice to be able to delete bookings that are either several years old or were used for testing.
EMS is great at showing a calendar of sorts for each room or building, and for seeing room utilization. Since I don't use EMS on a daily basis, it's difficult for me to really go into details.
Read Brian Pollitt's full review
Cheryl Choat-Cobb profile photo
Score 10 out of 10
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We've been using EMS for a little over a year now and have found it to be efficient and easy to use for both desktop and web based clients. We have very few issues and when we have, we have had a positive response to our questions. We are not yet using it campus wide, but hope to incorporate other buildings in the future. Right now our student union buildings and visitor's center are the only buildings that use EMS.
  • Easy scheduling
  • Convenient to look at what is taking place on campus
  • Multi-level information; seems endless on the amount of information you can track.
  • Knowing the scope of what can be accomplished before configuration process
  • Have had a few instances when the system was extremely slow.
  • Would like the capability of better separating features between the individual buildings
EMS is much easier to use than our previous reservation system. Even though only two departments are currently using this program, it can easily be modified to accommodate others on campus. It is user friendly on both the Desktop and Web-based clients. We now have the ability to view calendars for other buildings which makes it easier to help visitor's locate where their events are taking place.
Read Cheryl Choat-Cobb's full review
Krysti Carlson Goering profile photo
September 03, 2019

EMS Saves Money and Time

Score 10 out of 10
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Verified User
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We use EMS across our whole university. We use it to schedule academic courses as well as events.
  • Scheduling rooms and controlling traffic in the rooms.
  • It is very helpful for resource providers to schedule their services in reservations within the system.
  • It helps with safety and security by providing transparency of all the events happening on campus so that the university police department can see what’s happening.
  • EMS does not provide a useful tool for scheduling people.
  • Billing multiple clients is difficult for one event.
EMS is extremely useful in scheduling and planning events on campus. One limitation is it t is difficult to schedule and bill multiple organizations/groups that are responsible for one event.
Read Krysti Carlson Goering's full review
Brennan Carter profile photo
Score 9 out of 10
Vetted Review
Verified User
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We utilize EMS at our student center to help manage and schedule all of our event spaces on campus. It used by our department and our department alone. The registrar's office utilizes 25Live. EMS helps us keep track of our events in a nice organized fashion and helps make life easy as an event planner, especially with the automated reports.
  • EMS Software is very easy to read if you're trying to get a quick scope of what is going on in your facilities.
  • The system is super easy to use, manage and customize.
  • Teaching others to utilize EMS is easy as user.
  • There are a lot of underutilized features I wish I knew were apart of the software from the beginning.
  • The book interface could be cleaner.
  • Other than that I enjoy using EMS.
EMS is the perfect software for planning events on a college campus. It is easy to book all spaces whether academic, outdoor or venue spaces.
Read Brennan Carter's full review
Corrie Svehla profile photo
August 25, 2019

EMS the Easy Way

Score 9 out of 10
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We use EMS to schedule all our classes in our NU System and State Colleges; we are utilizing Academic and event scheduling. We have also spread our use to individual departments and all colleges at each of our campuses. Some of our areas are still slowly growing into it but will be fully utilizing it within the next year.
  • Academic Scheduling works really well with the Sync and Publish tools
  • Event Scheduling and the ability to leverage templates to the specific user groups
  • Workflows in the 44.1 version have improved greatly and help with the automated reporting is a great feature.
  • A deeper workflow would be great to help with a few of our more complex issues
  • Integrations of O365 to work more seamlessly with EMS web
The original need to expand EMS was to help with our need of Students to schedule study spaces without intervention from a person and we found that EMS did what we needed very well. We were able to build a template for our students to jump online and schedule the specific room and time they wanted their study space.
Read Corrie Svehla's full review
Paul Tedder profile photo
Score 5 out of 10
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We used EMS software to help manage our use of our facilities. As a church, it is critically important that we have a reliable way to reserve different rooms as well as communicate between our various teams about room usage (facilities, hospitality, event organizer, etc.).
  • EMS is extremely powerful, can fit most organizations needs, and has several different offerings based on use
  • EMS is a recognized industry leader and therefore integrates well with many third party packages
  • EMS provides phone support
  • It is hard to be all things to all people, over time we saw more focus on their larger clients in the design decisions they made.
  • Their back end structure and support of their software was stellar; best in class - however in recent years I have seen that drop off.
Well suited in school environments or churches like us. We just found a tool that was less cumbersome; met our needs and had a much better price point.
Read Paul Tedder's full review
Amy Williams profile photo
Score 6 out of 10
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EMS software is used by our registrar's office as well as other departments across campus. In my department, Notre Dame Studios, we use EMS to schedule services, resources, and space. It has helped us manage all of our resources in one place.
  • EMS allows us to schedule our staff, equipment and rooms that are needed to complete our services.
  • EMS process templates allow flexibility in scheduling among different types of users across the University.
  • The book view in EMS allows the staff to view the day ahead in a glance.
  • When using the calculations option in pricing, it is almost impossible to report on those amounts. We currently have to run several reports to get the details needed. It can be very tedious pulling the data together.
  • When entering payments it would be ideal to allow a batch of reservations to be shown as paid, rather then entering each reservation number individually.
  • When processing invoices, it would be ideal if the invoices could be emailed as a mail merge instead of one invoice at a time.
The % calculation function is difficult to report on. The software is great for scheduling events and adding various resources to the event.
Read Amy Williams's full review
Holly Hermanas profile photo
August 20, 2019

Rating EMS

Score 8 out of 10
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I use EMS to book rooms in our conference center and it is also used throughout the whole organization to book rooms in other parts of the office.

Helps us book rooms more efficiently.
  • We rarely run in to any conflicts while using EMS which is great for an organization that uses conference rooms regularly.
  • There are numerous reports you can run to keep organized. Reports for catering, AV equipment needed, more tables, chairs, etc...
  • Adrienne at EMS is always quick at responding and helping us troubleshoot any issues we may run in to.
  • Although the reports can be very detailed, sometimes we need them to be more simple for quick and easy reading.
  • We had issues with our panels with people checking in and it kicking them out of the room regardless.
Well-suited for a large conference center area with many requests from users. It would be great to 2-way sync in Outlook and EMS. I could see that being an issue in some companies.
Read Holly Hermanas's full review
Ralston Kwan profile photo
Score 10 out of 10
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EMS is used to manage bookings from various room owners for different rooms such as classrooms, boardrooms, computer labs, and multipurpose rooms. Student group leaders use Virtual EMS to request bookings. EMS Web Client is utilized for users that are using Macs or a wireless connection.
  • Transparency for all bookings
  • Easy to view details of all rooms
  • Minimizes double bookings
  • Pushing events to a public calendar events
  • EMS web client is slow and clunky
EMS is perfect for a higher education institution for 1 database to book all events and classes while preserving room ownership for the various departments
Read Ralston Kwan's full review
Brian White profile photo
Score 9 out of 10
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Our college has primarily used this to schedule all events and catering in campus. It primarily ran non athletic events, and we are now implementing the EMS course scheduling for the optimizations. A few specific departments really use it, primarily performing arts, and catering. Everyone else on campus uses it but not to its fullest extent and not if they can manage to not use it (no services or publicity required). The Grant and community outreach folks have finally discovered its usefulness for their reporting by principal investigators and for auditing purposes.
  • Room optimization
  • Parity for all users
  • Reporting
  • HVAC integration
  • Support (recent not past)
  • Customization of reports ( crystal or similar)
  • I sometimes feel like it would be interesting to get sandboxed versions of other users' really well implemented environments for others to look at. And probe into.
I feel like the key is to have the top admin. Higher education support without it a full implementation with all of the features is almost dead on arrival. User acceptance is the biggest hurdle in my mind, it lends itself to being used in many different ways if you are willing to think outside the box and let it manage your resources.
Read Brian White's full review
Jeris Creasey profile photo
Score 10 out of 10
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We use EMS for bookings for events and meetings and exporting academic schedules to the academic book. We will be implementing the automatic room scheduling for the academic book very soon.
  • Virtual web-version for all --even non-users
  • Campus planning site easy to use
  • Great customization on our web reservations
  • Web-app that gives option to view events or academic classes
  • Virtual EMS web version shows academic class bookings as blocked out. Would be nice to see details of the booking.
This is excellent for room requests that are not a regularly scheduled semester class.
Read Jeris Creasey's full review
Kellie Pnacek-Carter profile photo
August 21, 2019

EMS! Look No Further!

Score 10 out of 10
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EMS is an integral part of the management of space on both the Allendale campus and our downtown Grand Rapids campus. It is used to manage equipment inventory, event specifics, internal record-keeping, and much more.
  • Data collection and ability to access the data quickly
  • EMS does an excellent job of responding to and considering feedback as they continue to make their product better and better
  • The ability to use 7PointOps and Social Tables with EMS have been an invaluable to our operations
  • We have connectivity issues at times. I am not certain this is due to hardware on our end or software issues.
  • Regional customer groups are a good idea for us to take part in. This would allow us access to best practices of others
EMS can be utilized in many different ways by multiple partners on campus. It’s easy for me to illustrate this to our campus partners and training is not difficult.
Read Kellie Pnacek-Carter's full review
No photo available
Score 8 out of 10
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EMS is used across the FDA organization for meeting room reservations and hoteling. By using EMS, users are able to confidently reserve a space for private meetings with colleagues, business officials and reserve temporary workspace for themselves with confidence that the space will be available for them when they show up at the reserved time.
  • EMS makes is very simple to find rooms for multiple dates in a recurring meeting. Since users at our organization tend to book rooms far in advance, the same room isn't always available for the complete duration of a recurrence and with EMS conflict resolution it allows the users to find an alternate room for an unavailable date with a few simple clicks without having to leave the current reservation.
  • EMS notifications are great for our users to remind them that they have spaced reserved. It's that extra reminder sometimes that pushes the user to cancel any reserved rooms that they no longer need. This enables the room to be reserved by others which is very valuable at the FDA.
  • The new ability to select and reserve a room from Browse Locations in 44.1 is a time saver and is very valuable to our users. Often times people need a last minute room which can be hard to find at the FDA, so to provide them with a schedule view of all rooms and find an opening and select it is very convenient and makes the process less time consuming.
  • EMS for Outlook 44.1 now has the ability to resolve any conflicts right from the add-in. This is the greatest benefit and improvement that has happened to the add-in. It very greatly reduces the number of conflicts created by users and helps prevent users from showing up to a room they think they have, but actually don’t.
  • I do wish that EMS Room Sign App had some simpler ways to authenticate users. We would love to have the End Now button activated on our Signs, but do not feel confident that other users won't use it inappropriately. If there was a simple way to authenticate without RFID or a card reader that would be a huge help. Perhaps an authentication code attached to the meeting reservation?
EMS Web App and EMS for Outlook are great with conflict resolution so that the users can always be confident that the room they are booking will not have any conflicts. Furthermore, when making a recurring reservation the users can find alternate rooms on dates that are unavailable at the same time as making the initial reservation.
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August 07, 2019

EMS Everyday

Score 9 out of 10
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Our organization uses EMS to book meeting space across the United States and abroad. We use it for reoccurring meetings, multi-site meetings, town halls, and everything in between. The integration with Outlook allows all of the employees to seamlessly book meetings in calendar invites and adjust the locations as times or needs change.
  • EMS seamlessly manages time zones, so when booking across multiple time zones you do not have to do any conversion or look at any charts to book in the correct time.
  • Manages inventory, so if you only have a specific number of tables for example, it will inform users when the max has been reached and it will set out a sheet detailing where the inventory is booked so it can be managed appropriately.
  • Overall, customization is very nice with EMS. You can create your own views to group rooms together. You can pull a lot of different reports, or run queries to gather other information. You can change room names easily. You can add a pop up to individual rooms if there is information pertinent to users before they book that space. You can add features to rooms so someone can search for rooms that include only that specific feature. There is just a lot that can be done with the program to customize it to your needs--which can even be done differently from user to user, administrator to administrator.
  • Catering reports could use some improvements. There is not a way to customize the catering reports to have it not only itemize the orders per booking, but also include tax. We have to pull multiple reports to be able to complete billing with our caterers.
  • Adding a new Item such as a new building or a new catering menu can cause challenges because there are so many little areas that MUST be updated for the new item to be seen by all users at all stages. Not only do you have to create the building and all the rooms, but you also have to add those rooms/building to each individual template, add it to the CONFIRMATION of each individual template, add it to the custom views created, ensure Web Users can view the rooms/building, and a few other places you didn't realize you had to update until you receive communication from end users that there are challenges. It would be nice if there was more of a one-stop-shop for adding new items.
EMS is great for Outlook integration for the end users because it allows them to book and edit within their calendar. however, for Desktop users editing something made from Outlook it can be a challenge. We have had to cancel all rooms and rebook them if one room isn't available at a specific time but the others are. Or if someone wants to merge two different reservations from 2 Outlook invites into one large invite, we have to again cancel one and add it to the others. If the cancellations are not done correctly from the desktop client, then the entire invite can be cancelled accidentally and the end user has to start over again. These are more exceptional bookings than standard that cause problems. Most of our events booked in Outlook occur without challenges.
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Score 7 out of 10
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We use EMS across our campus to satisfy a number of different departments. The Events office uses it to reserve spaces and automobiles for each department on campus. The academic side reserves rooms for classes, review sessions, thesis defenses and study groups for a number of different department and student organizations.
  • We haven't had an issue with double bookings.
  • The ease of requesting a room for a certain time/date is said to be an easy process for the external users.
  • For the internal user, it's quite easy to reserve a space and send confirmation off to the requester.
  • Customer service has been an issue for us over the past year.
  • The ease of using it as a mobile device hasn't been something which I've found yet.
EMS Software is a major upgrade over the system which we've used in the past (Resource 25). It's easy to use. No need to worry about double bookings. The process of publishing is an easy task. Just the way we use EMS works for us. Every once in a while, I'll come across an issue (running reports, a class doesn't synch into a building, or what have you) - those problems I come across every now and then. I receive help from EMS. Those are problems which I wish didn't happen but they do.
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Score 6 out of 10
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EMS is a technological solution to centralize academic scheduling at WSU. We also use for event scheduling.
  • It works well with scheduling events and has many features to execute events on campus
  • EMS provides a central location to see all academic events and nonacademic events happening on campus
  • EMS has a robust report tool
  • It is difficult to implement and learn how to use the system. The user interface could be improved.
  • It only optimizes location, which is only part of developing an academic schedule. I would like to see it optimize time as well.
It is well suited for event scheduling but struggles with the academic scheduling. There is a much simpler system that could be used to schedule academics.
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Score 10 out of 10
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We use EMS organization-wide. We have a small conference center plus internal meeting rooms and conference bridge lines that we book through EMS. We have different price structures for internal and external clients and use various resources including AV, catering, and facilities.
  • Flexibility. We can easily have different rate plans for our internal departments and for our external clients.
  • The new web app is extremely intuitive and makes it super easy for general staff to reserve space.
  • We can’t automatically associate an additional resource with external reservations. We charge a facilities set up fee for every room and currently have to add it manually to every booking.
  • There’s no “rapid entry” of resources. Example, our event coordinators enter an agenda for every meeting but can’t do it all at once—they have to go back and enter another line for each different agenda item.
I can’t speak for other industries, but for us as an event-based [company] it works well. We can easily view and book space, add AV/catering, etc., and all appropriate parties can get notified.
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Score 7 out of 10
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The software is being used across the entire campus to assist with room reservations on the Events side as well as academics.
  • Easy to use
  • Simple to read and comprehend
  • Customer Service has been good but not great
  • Running reports can be a challenge
I believe EMS is well suited for Events - it's easy to use, simple for someone who isn't well schooled in the ways of the software. For Academics, I've found it easy to use although at times it's been difficult to publish terms (without a hitch) or to synch the new buildings on campus (or to run reports).
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About EMS Software

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

EMS Software Technical Details

Operating Systems: Unspecified
Mobile Application:No