TrustRadius
EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.https://media.trustradius.com/product-logos/FU/CQ/BAVLIGMJOL60.JPEGBucknell University ReviewEMS is used across our institution. We use it for managing all classes and event spaces. We also use it to communicate needs with service providers - catering, event and classroom tech support, facilities, card services, guest housing, public safety, transportation, and card services.,EMS allows us to communicate with our campus partners in a number of ways - via auto reporting, notifications or reminders, depending on the preference of each user/group. The customer service team is always well versed and extremely helpful in knowing the software so they can help us tailor the system to best suit our needs when we have questions. Reporting options are really flexible. Having the option to create queries outside of the canned report options is truly helpful.,One area that needs to be better developed or looked into is the Master Calendar. As universities continue to looks for ways to provide one-stop shopping, it would be helpful to have a place that easily streamlines event data and event marketing in one place. Students want to go to one place to see events and plan events. Master Calendar was a good start but it is ancient and very disjointed from EMS. We would love to have the webclient back. We have several users that use an ipad or apple computer and the webclient allowed that functionality. One area for improvement is managing system changes. As the EMS administrator for the university, it would be great to be able to add a new building or category to EMS and add those items to all existing templates, reports, etc in one place.,10,We have seen a significant cost savings in time management. The time it takes to communicate about event needs as a whole is drastically reduced through use of the software. The system allows us to do a significant amount of reporting, reducing the need to export and/or manually manipulate the data to get reports regarding events, resources, classes, etc.,,8,Workday - we use the HR Toolkit to pull in faculty/staff and their departments /account number. We use Workday for HR and Finance Operations. We used Banner for these operations previously. We are currently trying to fix a few errors in the transition from Banner to Workday and its effect on the HR Tookit integration. Banner - we still use banner for the academic import of classes into EMS. ModoLabs - we pull events in Modo Labs for faculty/staff/students so they can go to one mobile place to see events for each day.,9,94,4,Events Scheduling Clase Scheduling Resource Management Service Provider Management Metric Data,Managing university vehicle fleet Managing guest housing,Emergency Planning Understanding energy use/sustainability efforts,10,Cvent Social Tables, Banner Student, Adaptive Insights, a Workday company,Yes,Product Features Product Usability Third-party Reviews,I would ask more questions about future product developments and enhancements, including timing.,Third-party professional services,No,Change management was a big part of the implementation and was well-handled,since the system is used for classes, events, and summer conference schedule, deciding the best time to transition took some discussions cleaning up internal processes to make the best use of the system,8,6,Yes,When we upgraded to 4.0 Patrick and others were amazing!!! We called often as we work to prep things in our test data base before going live and the tech team was simply amazing, patient, knowledgeable, and able to assist us.,General scheduling using the dashboard to manage event statuses adding resources making event changes,on the end user side for web requests - reserving events over multiple days with different times,Yes,8EMS - our former room management systemWe used EMS software to help manage our use of our facilities. As a church, it is critically important that we have a reliable way to reserve different rooms as well as communicate between our various teams about room usage (facilities, hospitality, event organizer, etc.).,EMS is extremely powerful, can fit most organizations needs, and has several different offerings based on use EMS is a recognized industry leader and therefore integrates well with many third party packages EMS provides phone support,It is hard to be all things to all people, over time we saw more focus on their larger clients in the design decisions they made. Their back end structure and support of their software was stellar; best in class - however in recent years I have seen that drop off.,5,As a non-profit we don't have real good analytics for this question. It was effective in enhancing communication between departments and reducing the risk of someone "dropping the ball" to pull off an event. We would have continued with EMS if another tool didn't come along at a better price point. This tool is not as complex or powerful but does everything we need, fits into our CRM better and has a much better price! As an IT admin - the continual updates of the software became tiresome. Early on the updates were easy and a "joy" to implement. However with major structural changes 2 years ago, the updates went the way of most software where they were more cumbersome and not as efficient. They went from being my favorite updates to run (because of how quick and easy it was with no issues) to one of my least favorite.,Rock Room,,Azure SQL DatabaseThoughts on EMS from someone who "lives" in this software.EMS software is used by our registrar's office as well as other departments across campus. In my department, Notre Dame Studios, we use EMS to schedule services, resources, and space. It has helped us manage all of our resources in one place.,EMS allows us to schedule our staff, equipment and rooms that are needed to complete our services. EMS process templates allow flexibility in scheduling among different types of users across the University. The book view in EMS allows the staff to view the day ahead in a glance.,When using the calculations option in pricing, it is almost impossible to report on those amounts. We currently have to run several reports to get the details needed. It can be very tedious pulling the data together. When entering payments it would be ideal to allow a batch of reservations to be shown as paid, rather then entering each reservation number individually. When processing invoices, it would be ideal if the invoices could be emailed as a mail merge instead of one invoice at a time.,6,EMS has allowed us to offer different services to different clients through the process requests. We recently upgraded and found some options in the desktop client to be valuable. We have been disappointed that the web client no longer offers the configuration and various options available on the desktop client.,,5,We are using it with 7 points to communicate to staff regarding events. We hope to get the financial piece integrated with our journal voucher tool kit process on campus for accurate money transfers. We would love to have Google calendar implemented but not as the user or room requester but as a manager of all events.,5,300,4,Registrar controlled rooms for classes Events Services,By creating Ghost rooms, so you can book a service even though it was intended to for rooms.,A lot more services on campus would be able to use EMS, if it had a little better invoicing piece. Bulk should mean a mail merge not one by one emails to clients.,5,Google Drive, Trello, Qualtrics,Not Sure,Product Features,Get more users of the product involved in the evaluation. Explore what it does that we currently don't use it for. Compare similar products accordingly.,Implemented in-house,Yes,unsure,5,6,no,Booking a room. specific room details gathering info on requester process templates,Managing Services Invoicing multiple clients--email or mail merge needed Lack of desktop client for Mac, we access with microsoft remote desktop, constantly freezes up Managing room schedules, you can only manage close times for a building not by room.,Yes, but I don't use it,5Rating EMSI use EMS to book rooms in our conference center and it is also used throughout the whole organization to book rooms in other parts of the office. Helps us book rooms more efficiently.,We rarely run in to any conflicts while using EMS which is great for an organization that uses conference rooms regularly. There are numerous reports you can run to keep organized. Reports for catering, AV equipment needed, more tables, chairs, etc... Adrienne at EMS is always quick at responding and helping us troubleshoot any issues we may run in to.,Although the reports can be very detailed, sometimes we need them to be more simple for quick and easy reading. We had issues with our panels with people checking in and it kicking them out of the room regardless.,8,People can easily book rooms through the EMS plug-in but it has issues cancelling sometimes without 2-way sync leaving a conference room booked when it is not. Mac users can not easily use the app.,Infor Lawson Supply Chain Management,8,The web app will be rolling out soon and I think it will be great for people to check in to rooms or book rooms through the app. Outlook 2-way sync is something we would like to use in the future. Being able to cancel meetings through Outlook would benefit our company.,7,2000,5,Booking Meetings,Booking conference rooms cancelling conference room adding catering details on large events,Booking multiple meetings on the back end without having glitches charging people for catering in the downstairs restaurant charging people for rooms,6I love EMS and think you should tooOur college has primarily used this to schedule all events and catering in campus. It primarily ran non athletic events, and we are now implementing the EMS course scheduling for the optimizations. A few specific departments really use it, primarily performing arts, and catering. Everyone else on campus uses it but not to its fullest extent and not if they can manage to not use it (no services or publicity required). The Grant and community outreach folks have finally discovered its usefulness for their reporting by principal investigators and for auditing purposes.,Room optimization Parity for all users Reporting HVAC integration,Support (recent not past) Customization of reports ( crystal or similar) I sometimes feel like it would be interesting to get sandboxed versions of other users' really well implemented environments for others to look at. And probe into.,9,HVAC interation Glance,10,5,No,Product Features Product Reputation Prior Experience with the Product,We believed in the software and its potential so much that we chose to abandon our initial system setup, and invested the time and resources to implement the CPI and revamp our 8 year strong existing business practice and setup of EMS. This process was not easy but the EMS framework and our knowledge of its potential allowed us to reimagine how we used the system and to modernize our classroom assignments through PeopleSoft via the CPI and Optimizer. We ended up with a better system that more effectively meets the needs of our events, rental, academic, and records office users.,Copying previous years reservations to new dates Changing Dates or Times using the Wizard Features Creating complex reservations through the Client application,Importing Large reservations using Tab Delimited files Customizing reports from stock reports to fit user process needs Integrating Campus solutions with People Soft for Academic Planning.,Yes, but I don't use it,5Users about to incorporate optimizingWe use EMS for bookings for events and meetings and exporting academic schedules to the academic book. We will be implementing the automatic room scheduling for the academic book very soon.,Virtual web-version for all --even non-users Campus planning site easy to use Great customization on our web reservations,Web-app that gives option to view events or academic classes Virtual EMS web version shows academic class bookings as blocked out. Would be nice to see details of the booking.,10,We are able to contain all room reservations into one e-system for the master calendar,,8,We have not yet,7,30,3,Classroom Availability Class Scheduling Reporting,EMS Virtual displays daily course and event meetings on a screen in a Common's Area.,not sure,9,Not Sure,Price Product Features Product Usability,noEMS! Look No Further!EMS is an integral part of the management of space on both the Allendale campus and our downtown Grand Rapids campus. It is used to manage equipment inventory, event specifics, internal record-keeping, and much more.,Data collection and ability to access the data quickly EMS does an excellent job of responding to and considering feedback as they continue to make their product better and better The ability to use 7PointOps and Social Tables with EMS have been an invaluable to our operations,We have connectivity issues at times. I am not certain this is due to hardware on our end or software issues. Regional customer groups are a good idea for us to take part in. This would allow us access to best practices of others,10,EMS helps me to articulate space usage with data to back it up.,,10,7PointOps CVent,10,,1,Room reservation and use management for the majority of campus. Equipment inventory and event management Billing and invoicing,To reserve parking lots To reserve lobby tables in our student union To reserve outdoor fields and other reserve-able spaces on campus,Banner tie in would be lovely Maximizing the potential of the WebApp,8,BannerFlow, Cvent Social Tables, OnBase by Hyland,No,Price Product Features Product Usability Product Reputation,I was not a part of the evaluation process.,No,8,Yes,Dan Hurley has provided GVSU with excellent service when approached for help. I appreciate his commitment to a high level of customer service.EMS 44.1 has major perks!EMS is used across the FDA organization for meeting room reservations and hoteling. By using EMS, users are able to confidently reserve a space for private meetings with colleagues, business officials and reserve temporary workspace for themselves with confidence that the space will be available for them when they show up at the reserved time.,EMS makes is very simple to find rooms for multiple dates in a recurring meeting. Since users at our organization tend to book rooms far in advance, the same room isn't always available for the complete duration of a recurrence and with EMS conflict resolution it allows the users to find an alternate room for an unavailable date with a few simple clicks without having to leave the current reservation. EMS notifications are great for our users to remind them that they have spaced reserved. It's that extra reminder sometimes that pushes the user to cancel any reserved rooms that they no longer need. This enables the room to be reserved by others which is very valuable at the FDA. The new ability to select and reserve a room from Browse Locations in 44.1 is a time saver and is very valuable to our users. Often times people need a last minute room which can be hard to find at the FDA, so to provide them with a schedule view of all rooms and find an opening and select it is very convenient and makes the process less time consuming. EMS for Outlook 44.1 now has the ability to resolve any conflicts right from the add-in. This is the greatest benefit and improvement that has happened to the add-in. It very greatly reduces the number of conflicts created by users and helps prevent users from showing up to a room they think they have, but actually don’t.,I do wish that EMS Room Sign App had some simpler ways to authenticate users. We would love to have the End Now button activated on our Signs, but do not feel confident that other users won't use it inappropriately. If there was a simple way to authenticate without RFID or a card reader that would be a huge help. Perhaps an authentication code attached to the meeting reservation?,8,This question is outside of my scope.,8,The FDA uses EMS for Outlook and with the improvements made in 44.1, we really love the fast and convenient functionality offered through this add-in. Most of our users live and die by their Outlook calendars and so by having the capability to book a room at the same time as creating their meeting invite, it streamlines the process for them and ensures they always have a room, even if the date or time of the meeting changes. We are also using EMS room sign app. We started with iPads and are now in the middle of making the switch to the Crestron tablets as these are much more suited for our needs with EMS and will provide a better experience for our users,9,,20,Being able to schedule meeting room reservations from the outlook calendar. Our users live and die by their calendars so this functionality is very convenient and beneficial to them Last minute on the spot room reservations using room sign app. Often times our users will cancel meetings last minute and for someone to walk past a room and see on a sign that it’s available for an upcoming hour and allowing them to book on the spot is very beneficial and efficient for them. There are several different offices with different levels of access at the FDA and being able to customize and configure each group and create separate templates to provide the appropriate access so that one group isn’t dominating all of the meeting space makes things much easier on the admin and management side.,Hoping to use the check-in and end now buttons/functionality on the EMS room sign app, but for now we are steering clear because there is no level of authentication. Also hoping to some day get to rfid readers so that when people walk in the room is shows the room is in use and how many people are present in the room,7,Webex Meetings, Skype for Business (formerly Lync)EMS EverydayOur organization uses EMS to book meeting space across the United States and abroad. We use it for reoccurring meetings, multi-site meetings, town halls, and everything in between. The integration with Outlook allows all of the employees to seamlessly book meetings in calendar invites and adjust the locations as times or needs change.,EMS seamlessly manages time zones, so when booking across multiple time zones you do not have to do any conversion or look at any charts to book in the correct time. Manages inventory, so if you only have a specific number of tables for example, it will inform users when the max has been reached and it will set out a sheet detailing where the inventory is booked so it can be managed appropriately. Overall, customization is very nice with EMS. You can create your own views to group rooms together. You can pull a lot of different reports, or run queries to gather other information. You can change room names easily. You can add a pop up to individual rooms if there is information pertinent to users before they book that space. You can add features to rooms so someone can search for rooms that include only that specific feature. There is just a lot that can be done with the program to customize it to your needs--which can even be done differently from user to user, administrator to administrator.,Catering reports could use some improvements. There is not a way to customize the catering reports to have it not only itemize the orders per booking, but also include tax. We have to pull multiple reports to be able to complete billing with our caterers. Adding a new Item such as a new building or a new catering menu can cause challenges because there are so many little areas that MUST be updated for the new item to be seen by all users at all stages. Not only do you have to create the building and all the rooms, but you also have to add those rooms/building to each individual template, add it to the CONFIRMATION of each individual template, add it to the custom views created, ensure Web Users can view the rooms/building, and a few other places you didn't realize you had to update until you receive communication from end users that there are challenges. It would be nice if there was more of a one-stop-shop for adding new items.,9,EMS has allowed us to book more meetings efficiently.,9,Outlook has helped us allow people to be self-sufficient in their individual meeting requests. They can see what rooms are available when they are looking and they can see who has rooms that are not available if they need a specific space. Digital Signs are installed in one of our sites and when they are online and working, they are great to show the availability of the rooms and allows users to book directly from the sign.,9IT is a scheduling optionEMS is a technological solution to centralize academic scheduling at WSU. We also use for event scheduling.,It works well with scheduling events and has many features to execute events on campus EMS provides a central location to see all academic events and nonacademic events happening on campus EMS has a robust report tool,It is difficult to implement and learn how to use the system. The user interface could be improved. It only optimizes location, which is only part of developing an academic schedule. I would like to see it optimize time as well.,6,The funding structure for the company is not very good. The customer feels like they are nickeled and dimed for everything. I would consider going elsewhere because of the funding structure.,,3,We have not integrated with any of the suggested products.,5EMS great for conference center spaceWe use EMS organization-wide. We have a small conference center plus internal meeting rooms and conference bridge lines that we book through EMS. We have different price structures for internal and external clients and use various resources including AV, catering, and facilities.,Flexibility. We can easily have different rate plans for our internal departments and for our external clients. The new web app is extremely intuitive and makes it super easy for general staff to reserve space.,We can’t automatically associate an additional resource with external reservations. We charge a facilities set up fee for every room and currently have to add it manually to every booking. There’s no “rapid entry” of resources. Example, our event coordinators enter an agenda for every meeting but can’t do it all at once—they have to go back and enter another line for each different agenda item.,10,9,9,50,1,Space reservations Add catering and AV Billing Reporting,Different pricing plans for internal v external events Staff users can request space for programs and an admin just has to approve it Pull historical usage info,As our organization grows, our usage will naturally grow,9,Association Anywhere AMS, Raiser's Edge NXTReview of EMS from academic sideThe software is being used across the entire campus to assist with room reservations on the Events side as well as academics.,Easy to use Simple to read and comprehend,Customer Service has been good but not great Running reports can be a challenge,7,Going from a prehistoric software to this - I believe it's night and day. The impact EMS has had on the way I do things now has been remarkable. Customer service was very good (if not great) before Accruent bought out EMS. Although, I have received good service - it seems as if the folks who are there now are trying to wear more hats than before (may not have the same specialization to handle my questions about academics).,,7,I haven't begun to utilize any other tools to help with integration. I have only used it to help with publishing the term and things of that sort.,7EMS Platform Services Review!EMS software is being used across our whole organization. Our company has over 10,000 employees, different teams and locations. EMS helps us by allowing users to book room spaces for meetings or workspaces.,I like that EMS has the ability to create different templates for different types of rooms. I like the ability to customize a templates experience for users such as allowing specific users to use the template as well as if room needs to be checked in to we can include this feature. I like the Platform services service, which provides most of the functionalities EMS has to offer to our custom applications.,Platform services sometimes needs a little improvement such as compatibility and features that the web app has and platform services does not provide such as room types. Platform services needs to include the ability to include favorites rooms that you can find within the web app.,10,Users are happier with the system and how our mobile application integrates with the system. Users like the ability of how the templates separate the different types of rooms.,,9,8,3000,10,Meeting Reservations Delegate check ins Special Room reservations,using the mobile app customize users templates customize ways to check in per building and room,looking into using more fields that they provide to add more data.,10,AgilQuestEMS for University UseI work at a University and my office manages all non-academic bookings on campus. The registrar populates classroom assignments and athletics adds their game/practice schedules and our office reserves everything else.,Helps keep spaces and resources organized Easy to use once you learn the system Versatile,Steep learning curve Can be clunky to use at times Wish there were easier ways to bulk edit Not always the most intuitive,7,Streamlined processes Have all data in one centralized location Provides utilization data,,9,We don’t have any,7,using the book to view what's happening in a space on any given day/time using the navigator to lookup a reservation or booking (if you know the reservation or booking number of course),not entirely sure how to search and actually find what i'm looking for bulk updating items is cumbersome wish there was a better/easier way to bulk book reservations with multiple bookings that aren't always same date/time,No,7EMS Rocks!EMS is currently being used campus wide. However, we do not permit students to use the system, there isn’t a need for them to do so. The campus users are able to book rooms for meetings, meals, conference and more. We also use the system for the academic side. Having all classes booked within EMS is such a huge help!,Desktop access: I love the book and the calendar. These two tools help me to keep up with all reservations and to quickly access buildings/rooms for booking. Web access: the “random” feature for my clients to use is fantastic. When training campus users I show them this for their reoccurring bookings and it’s like I gave them a million dollars! They are so excited and express how much easier that function is to use. It certainly cuts down on the confusion.,Wizard: i often have issues with this feature. More than likely it’s operator error and I need to become better acquainted with the area, but I do like the idea of it and the ease of copying bookings. Setting reminders for desktop users: it would be nice if you could select multiple users at once instead of one at a time.,10,I would say EMS has had a positive impact upon our campus. Before this system we used email, fax, and inter-office mail to do invoices and catering orders. Each department policed the rooms available for booking. Tremendous change, all for the better.,,10,Unfortunately, we currently do not use these items.,10,200,2,Book Classes-Academic Import Book Rooms for Lectures/Ceremonies, and other events Ensure the proper and timely use of the services offered on campus for the spaces.,I have not found such ways.,I honestly couldn't say.,1,Microsoft 365 Business,No,Price Product Features,I am currently looking for a software that is more user friendly for our campus constituents, and has better customer support.,Don't know,Unsure, was implemented prior to my start here.,5,In-person training,5,5,Depends on which role one tends to play within EMS. I encourage new users to take a test drive before training and some follow that and end up not needing a lesson. However, we do have a couple of handfuls of people that have been using this system for years, and still have no idea what they are doing.,No.,Some - we have done small customizations to the interface,Not at this time.,1,Yes,I cannot. Ever since Accruent took over I have received the worst customer support. When attending the conference I met with a rep who had all these plans to reach out to me and do demo's and get our system upgraded and I never got that call.,The desktop client is easy to use, much easier than the web interface. The web is much more confusing for our campus partners than need be.,Web Based: Booking multiple rooms is daunting. Web Based: No print function Web Based: Cannot always view the contents of the event or wont let the client select services.,Yes, but I don't use it,1,1,1,None,We'd like to integrate our physical plant epac system.,File import/export,5,N/A,5,2,N/A,Pick a different vendor!,Yes,I couldn't even begin to say. I have no idea what the newest upgrade did for us.,I have no expectations.,Yes,NoEMS is the best!It is being used for scheduling trainings and meetings for hospital employees. EMS is used across our campus location and it helps with managing multiple scheduling events and organizes them.,Confirmation tool Notifications Reports I love that things come in instantly, there is often no lag. This is such a productive tool for door signage, online room managing and reservations.,Adding multiple rooms to one booking instead of copying More beginner tutorials on website Less of a cost for upgrades I wish there was a way to combine two rooms into one reservation if they are connected rooms that separate by a wall.,10,Provides structure and communication to clients User-friendly,DPS Outlook Office,10,Our organization uses Outlook to send out calendar invites to event sponsors and it is nice that they can go to their events and add them to their calendar and share invites too. I am pushing my organization to look into digital signage, it is so handy and for the amount of people we are serving for trainings I think that it would be really helpful.,10,400,7,That you cannot double book a room That this is available on the web and user friendly The function works across different softwares,The reporting is great for data and that you can put it into an excel document the room cards are great to help guide people Outlook is great too because my organization uses it widely.,The mobile app would be great for those who are constantly on the go The kiosk is something that I am excited about and hopefully we can get at my organization because when I am away from my desk it can quickly help someone find an available space. we might be able to add rooms on in other parts of the building because it is so effective.,10,Cornerstone Practice Management Software, OneNote,Yes,Price Product Features Product Usability Product Reputation Prior Experience with the Product,No I would not change my evaluation if I had to do it again.,Don't know,No,Change management was a major issue with the implementation,Upgrade was difficult downloading it to my computer for the first time was difficult too.,8,9,No,When I was getting the software downloaded, my organizational help desk team could not support or help with the troubleshooting. I was able to get support through EMS and they walked me through each step and were really helpful along the way.,The booking process on the Admin side is easy to use I think that it is great that you can add a second contact if there are multiple people involved I think finding data and exporting it is easy to use.,I always forget to add in the everyday user when I am creating an event for someone, it would be nice itf it automatically did that once the first contact has been added. It can be difficult to send change a header or footer. I still can't figure out how to do automatic email reminders.,Yes, but I don't use it,10Learning another Accruent systemIt is being used across the organization but with four separate databases. Academics use it for course scheduling, and Athletics, Event Management and the Medical school use it as well. Some problems we've had include not being able to report on a global scale and not knowing what other departments are doing or areas might be available for use. It's been a problem having different web applications for people to log into depending on the space they are requesting. The API’s are not developed to sync with the systems so each group has to put their own information into EMS.,Ease of Use Reporting (if system is set up correctly) Visual views of bookings Ease of bookings,More API’s especially with Buildings and space management systems Adding emails to out of the box reports for contacts Ability to split the screens within EMS so you can have multiple windows open at a time,9,Don’t have enough experience to answer the ROI... yet.,Microsoft Project,6,I have not integrated it with tools other than Banner.,8New user, but quickly catching onOrganizational wide to reserve over 40 conference rooms and services such as catering, AV and Facilities. We have dispatched the Web App to all users and the Desktop version to Managers and more prolific Executive Assistants.,User templates Catering options Notifications Managing multiple bookings,Easy configuration initially but when it's time for changes it would be helpful to be able to call on someone and not open a help ticket each time Combine Desktop with Web App so both types of users have the same experience. It is difficult to train and update two populations There are some limitations to configurations that I feel are difficult to negotiate such as the parameters,7,Still too new to tell the ROI. Reports and queries are helpful but I have been receiving some not so good feedback from users stating there are too many clicks to make a reservation.,,7,Room signage is helpful and works well for the most part. Have not had any issues integrating with Room Wizard flat panels. Outlook has some stability issues that still need to be worked on. This has not been an issue but for the millennial user, this can be an issue. They are accustomed to doing most things via their calendar.,8,500,3,Scheduling small and large meetings Adding services such as catering, AV and Facilities Hoteling or hot desks,Room Signage Room Swapping or copying exact reservations and services Managed Services Functions,Mobile App Integration Vehicle and driver services,8,iOffice IWMS, Microsoft Access, TechExcel DevSuite,Yes,Price Product Features Product Usability,I would spend more time talking about configuration and ongoing support.Museum Venue uses EMS for Internal Department Communication & Special Event PlanningWe use EMS for two purposes. Each department in our museum uses EMS to book meeting spaces and plan their own internal events or events on behalf of the museum. I work in the Culinary/Special Events department. We work with external clients to plan private events at the museum. We use EMS during our whole process. We create bookings, build BEOS and invoice through EMS. EMS helps everyone know what is happening in the building at any given time. We have many people and programs at the museum at any given time and we're able to give internal departments ability to see everything that is happening. We also use it as a communication tool. We have programmed several notifications that notify specific departments about reservations and resources. We also use the reporting function every day across departments.,Allows us to create specific reports for each department. For example, each month we report on financial earnings based on external events. EMS allows us to pull events based on parameters we set. We are able to create resources specific to what we provide as a museum. For example, we can put completely customized menus into EMS. There is a lot of freedom in creating new resources. We have many various event spaces as well as "non-building" items that need to be booked as rooms. For example, we have hundreds of tours that go through our building. We are able to set up tours as "rooms" and our staff is able to view the tours going on the same way they could view meeting rooms or event spaces. We also utilize this for van reservations.,It would be helpful if we could create multiple invoices per reservation. Currently, we can only create 1 invoice per event. So if a client needs a zero balance invoice, we can't send them a formal invoice. We have to send them a Summary of Charges. Once their payment is processed, then we can process the official invoice. We have to use separate ticketing software for our museum. It would be helpful if EMS could talk to ticketing software or if it eventually had a ticketing function. It would be helpful if EMS could also talk to staffing software or have a staffing function.,9,EMS saves us time in offering one place where all departments can store information about upcoming events. All departments have access to EMS and can store their information there. EMS allows us to track revenue on a monthly and yearly basis allowing us to create reports we then use for decision making. For example, we were able to to determine revenue gained and use that data to predict future revenue. EMS reporting allows us to provide a large overview of events taking place in our museum on a daily basis . We send out a Daily Calendar Report to our Protection Services Staff and Guest Services staff. They are then able to give a summary to their employees in their daily debrief meetings.,9,We haven't- we want to try the Outlook integration if possible! Still needing approval on this.,8EMS is the only solution for your organizationWe primarily use EMS software to manage and book conference rooms. Clients within our organization book over 15,000 meetings per year. They can also select services and resources like AV equipment, or request a technician. For larger events, we use EMS as an event management tool for organization of event services and billing to clients after the event. Other departments use EMS to support our conference rooms, whether it’s catering to verify order locations, setup/cleanup staff, facility maintenance, etc.,The customization and configuration options of EMS are unparalleled. There are so many options for permission settings that can be unique for each department’s needs. EMS has excellent customer service. Their support staff is incredibly approachable and knowledgeable. My issues are always resolved with a friendly attitude. The EMS Live conference is a great place to network with other users to compare tips and best practices. I always leave the conference with new ideas to implement. EMS audits and tracks the history of each reservation, which is helpful when users cannot remember when or why they cancelled or modified their booking. It’s easy to show them their history with comments and email confirmations as proof that changes were not arbitrary or by mistake.,There are no areas for improvement as I see it with EMS.,10,I have been able to use statistic reports generated by EMS to find efficiencies within the product and our organization. As an example of this, I found that our number of bookings had grown from a 8,000 to over 16,000 in just three years, with one staff member booking and managing all of those reservations. With that growth info, I was able to make a case to push clients to self book their reservations and cut down on the workload to my team. Now, of the 16,000 meetings, my staff books 40% of them and clients self book 60%. I have been able to use utilization reports generated by EMS to influence decisions within my organization. The reports tracked when our rooms were utilized the most by room size, time of day, etc. With those trends I could show that our large rooms were being utilized 80-90% of the time and when I showed this to our leadership, they modified some of their meeting times and frequency. When planning for future upgrades to the medical center, they could show that we have a scarcity of conference space and make strategic decisions to increase conference and meeting areas.,10,10My EMS SnapshotEMS schedules all of our facility space for Carmichael Complex. It is a 350,000 square foot wellness center that houses informal recreation, academic classes and varsity athletics. All facility spaces are in EMS for users (internal and external) to reserve space. EMS helps us reserve, schedule and bill organizations for utilizing Carmichael Complex.,Web Requests: Our organization uses web requests from two different groups (1. Academics 2. Programming). It allows the user to easily find and request space. On the back end it is easy for our Reservations Manager to view, modify and confirm the requests. Dashboard: The Dashboard feature has been a great resource for our organization. We have built work flow processes and integrated them into the Dashboard. This allows our Reservations Manager to know where all the requests or changes to requests stand. Room Availability Navigation from Desktop Client: Carmichael Complex is comprised of 350,000 square feet (3 indoor buildings) and 18 acres (3 outdoor complexes) we have to manage. The Desktop Client allows to easily see what is available and navigate through days, weeks and months at a time.,Visually Intimidating: As the supervisor of the staff utilizing EMS on a day-to-day basis, I only am in the system 2-3 days a week. Therefore, I am a novice user and I do not have the experience of using the product a lot. When I first started using the software, it was visually intimating with all of the tabs, drop downs, and options. It seemed very complex and not easy to navigate. It has gotten easier with more experience, but it is not my favorite interface. G Suite Integration: Our institution is a G Suite client so we are excited about the possibilities once the G Suite Integration happens later this year! We had difficulties with individuals reserving space on Google Calendar and not reserving it through EMS. Tutorials: It would be helpful to have access to tutorial videos to help individuals who do not use the software everyday. I am a fan of the 24/7 customer service support. It has been helpful.,8,Billing: The EMS Software has allowed us to reserve and bill clients all from one software. Efficiency: The EMS Software has increased productivity of the staff who use EMS everyday. They have found ways to approve users requests faster and improve customer service. Add-Ons: As more and more add-ons and integrations, I worry about the upcharge on all of the products and software extensions.,,8,Google Calendar: Our entire institution is on G Suite. The more we could use this; the more comfortable our users would be for booking conference spaces. Digital Signage: In a world where revenue generation is key, I think the digital signage will be key for not only way finding and information, but the ability to offer organizations the ability to display advertisements in high traffic areas will be beneficial.,5Not hesitant to recommend to others!EMS is being used by my whole organization. It provides a link to our academic database to room scheduling; offers end users self-service options; consolidates event planning to a one-stop shop environment; offers students an opportunity to schedule assessments; increases productivity in service departments,Room Scheduling - there are no questions about what rooms are being used on our campus! Great product to provide data for utilization and change management. EMS Support - Each time I've called the team, they have been responsive and helped us problem solve small and large issues. Communicating the company road map. They help our organize goals for the future; however, are also great in working with clients at various editions of the program.,Connecting clients in regions. Love the regional meetings. Would like to see more or assistance in connecting more with people in my region. Willing to talk up the product! Master Calendar training/user guides. I feel this is a weak link. Hard to make progress if you don't have a computer programming/html/CSS background. Frustrated that the 1st contact (AKA faculty member) that comes over from either an academic import utility or our academic planning sync does not list this person automatically as the web user. Tied to overall group "Registrar" instead. Blocks us from having faculty do self service for categories unless we manually enter all of the web users.,9,We were able to reduce replacement costs on computers by analyzing room utilization in EMS Increased revenue through additional communication and clear details. Stress on current employees as project management/configuration/improvements, etc. were all taken on by existing staff instead of one full time person overseeing EMS.,,7,Illucian's Colleague - increased productivity in staff and accuracy of information in our system!,8,300,1,Event Planning/managing services Skill Assessment Scheduling Academic scheduling,Our students schedule skill based assessment time slots in our clinical nursing classes We are looking at using it as an online tool for processing print services requests which are not tied to a room.,Hoteling Room Cards Integration with Outlook,10,Cherwell Service ManagementEMS is great!!We use the EMS software to schedule our conference spaces to nonprofit groups in the Greater Cincinnati region and internal clients. I allows us to streamline our scheduling of our conference rooms and it helps keep us organized as to prevent double bookings. We use the software to invoice clients as well.,EMS doe a great job with allowing you to book meetings instantly using the booking. We have many nonprofit groups who have last minute requests and using the booking to make these last minute requests is very helpful. EMS does a great job with editing multiple reservations using the reservation wizard function. When clients want the change the ending time to a group of bookings, We can use the wizard to perform the changes quickly and efficiently. EMS does a great job at creating invoices for clients who use multiple services. We use to use excel to create invoices. Since implementing EMS, we are able to easily invoice clients via email after their meetings.,EMS often crashes when too many windows are open often during critical times. A fix for this would be greatly appreciated EMS Web client could use an update that lets client add meetings to their calendars flawlessly.,10,EMS has allowed us to track conference room usage and the community benefit it provides. We had 20,000 people come through our conference facility last year and over 1.2 million in community benefit. The EMS reports allow us to accurately track that information.,,8,Digital Signage: EMS integration with our digital signage allows clients to see all meetings and find their meetings in our conference space. EMS Outlook Integration: EMS allows for organization to create invoices instantly and the ability to email to clients. This save much time.,3EMS is a robust database system that needs an interface updateEMS is used across multiple campus departments but not all departments. We are making moves as a university to move toward one universal system. I manage one area within the OIT that deals with video production and a media facility. EMS allows booking of rooms and services through one platform.,The consultants are very good and willing to help. It has multiple pricing plans and rate schedules that allows for complex pricing. The wizard provides tools to help repeat reservations and bookings.,All the information for a single reservation can't be accessed in one window without running a report. I would like to see one screen that includes all bookings and resources. Bonus if those features were also editable from the comprehensive window/view. It can be slow. It sometimes takes time to open up booking and resource details. I want the system to work as fast as I can. Calculations need to become an option on net reporting. We run more reports to try to capture this missing data.,6,It has allowed us to keep all of our requests in one system. It gives flexibility in how and who can book space and services. It has very good reporting tools. We are able to capture a lot of data from EMS.,Ungerboeck Software,8,7 point ops. We use 7 points as a staff communication tool. It pulls all relevant EMS data and presents it in real time in a mobile friendly way. We are currently in the process of connecting to Tableau for visual data analysis. It has been challenging to connect to some of the correct tables because an universal nomenclature was not used from table to table. We use WhenIWork as staffing software. It would be great if EMS integrated with it.,9EMS Software Saves Schedulers at the University of OregonThe University of Oregon is preparing to use EMS Software for event and class scheduling across our entire campus. Initial users will include the registrar's office, scheduling and event services, our alumni center and our business school; we hope to roll it out to additional departments within the next couple of years. This application and anticipated integration with other software will help aggregate our school's activities in a single source for better communication of information to customers and use by risk management services.,The graphic user interface is well-designed and intuitive, which promotes productivity. It provides workflow functionality for schedulers and service providers to efficiently relay event details and status. The user-defined fields add the ability to customize reservation and space records to better meet campus business needs.,Bookings contain a limited number of standard time fields (event start, event end, setup time, teardown time); more options here are desirable. Resource records are not as robust as some of the other areas, and could benefit from additional standard and user-defined fields. Applying blackouts to spaces (to prevent bookings during certain times) appears to be a challenge: we believe it can be done, but the process doesn't seem to be straightforward.,9,We have barely begun implementation of this product, so I am not in a position to address the ROI piece. I can say that many campus partners are elated with the prospect of using this software as a replacement for previous software that they felt to be inferior. I believe the long-term impact of EMS Software on the UO will be positive, although it is too early to call out specifics.,,9,We plan to integrate EMS Software with digital signage (through Four Winds) for dynamic display of room schedules; this will enhance patron experience. We plan to integrate EMS Software with Outlook for greater user convenience across our campus. We may integrate EMS Software with Localist (a web-based comprehensive calendar product) for improved promotion of events on and beyond our campus. Future integration with OrgSync/Campus Labs (student organization database) and AMAG (door security devices) is also a possibility.,9
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EMS Software
366 Ratings
Score 8.8 out of 101
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EMS Software Reviews

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EMS Software
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Score 8.8 out of 101

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Dana Mims profile photo
August 20, 2019

Bucknell University Review

Score 10 out of 10
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EMS is used across our institution. We use it for managing all classes and event spaces. We also use it to communicate needs with service providers - catering, event and classroom tech support, facilities, card services, guest housing, public safety, transportation, and card services.
  • EMS allows us to communicate with our campus partners in a number of ways - via auto reporting, notifications or reminders, depending on the preference of each user/group.
  • The customer service team is always well versed and extremely helpful in knowing the software so they can help us tailor the system to best suit our needs when we have questions.
  • Reporting options are really flexible. Having the option to create queries outside of the canned report options is truly helpful.
  • One area that needs to be better developed or looked into is the Master Calendar. As universities continue to looks for ways to provide one-stop shopping, it would be helpful to have a place that easily streamlines event data and event marketing in one place. Students want to go to one place to see events and plan events. Master Calendar was a good start but it is ancient and very disjointed from EMS.
  • We would love to have the webclient back. We have several users that use an ipad or apple computer and the webclient allowed that functionality.
  • One area for improvement is managing system changes. As the EMS administrator for the university, it would be great to be able to add a new building or category to EMS and add those items to all existing templates, reports, etc in one place.
EMS is a great tool for managing campus space and events. It is also well suited to manage service providers as they relate to events (though there are some restrictions for catering). It is however not the easiest to use to market those events, even though all of the event data is stored there.
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Paul Tedder profile photo
August 23, 2019

EMS - our former room management system

Score 5 out of 10
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Verified User
Review Source
We used EMS software to help manage our use of our facilities. As a church, it is critically important that we have a reliable way to reserve different rooms as well as communicate between our various teams about room usage (facilities, hospitality, event organizer, etc.).
  • EMS is extremely powerful, can fit most organizations needs, and has several different offerings based on use
  • EMS is a recognized industry leader and therefore integrates well with many third party packages
  • EMS provides phone support
  • It is hard to be all things to all people, over time we saw more focus on their larger clients in the design decisions they made.
  • Their back end structure and support of their software was stellar; best in class - however in recent years I have seen that drop off.
Well suited in school environments or churches like us. We just found a tool that was less cumbersome; met our needs and had a much better price point.
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Amy Williams profile photo
August 23, 2019

Thoughts on EMS from someone who "lives" in this software.

Score 6 out of 10
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Verified User
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EMS software is used by our registrar's office as well as other departments across campus. In my department, Notre Dame Studios, we use EMS to schedule services, resources, and space. It has helped us manage all of our resources in one place.
  • EMS allows us to schedule our staff, equipment and rooms that are needed to complete our services.
  • EMS process templates allow flexibility in scheduling among different types of users across the University.
  • The book view in EMS allows the staff to view the day ahead in a glance.
  • When using the calculations option in pricing, it is almost impossible to report on those amounts. We currently have to run several reports to get the details needed. It can be very tedious pulling the data together.
  • When entering payments it would be ideal to allow a batch of reservations to be shown as paid, rather then entering each reservation number individually.
  • When processing invoices, it would be ideal if the invoices could be emailed as a mail merge instead of one invoice at a time.
The % calculation function is difficult to report on. The software is great for scheduling events and adding various resources to the event.
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Holly Hermanas profile photo
August 20, 2019

Rating EMS

Score 8 out of 10
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Verified User
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I use EMS to book rooms in our conference center and it is also used throughout the whole organization to book rooms in other parts of the office.

Helps us book rooms more efficiently.
  • We rarely run in to any conflicts while using EMS which is great for an organization that uses conference rooms regularly.
  • There are numerous reports you can run to keep organized. Reports for catering, AV equipment needed, more tables, chairs, etc...
  • Adrienne at EMS is always quick at responding and helping us troubleshoot any issues we may run in to.
  • Although the reports can be very detailed, sometimes we need them to be more simple for quick and easy reading.
  • We had issues with our panels with people checking in and it kicking them out of the room regardless.
Well-suited for a large conference center area with many requests from users. It would be great to 2-way sync in Outlook and EMS. I could see that being an issue in some companies.
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Brian White profile photo
August 23, 2019

I love EMS and think you should too

Score 9 out of 10
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Our college has primarily used this to schedule all events and catering in campus. It primarily ran non athletic events, and we are now implementing the EMS course scheduling for the optimizations. A few specific departments really use it, primarily performing arts, and catering. Everyone else on campus uses it but not to its fullest extent and not if they can manage to not use it (no services or publicity required). The Grant and community outreach folks have finally discovered its usefulness for their reporting by principal investigators and for auditing purposes.
  • Room optimization
  • Parity for all users
  • Reporting
  • HVAC integration
  • Support (recent not past)
  • Customization of reports ( crystal or similar)
  • I sometimes feel like it would be interesting to get sandboxed versions of other users' really well implemented environments for others to look at. And probe into.
I feel like the key is to have the top admin. Higher education support without it a full implementation with all of the features is almost dead on arrival. User acceptance is the biggest hurdle in my mind, it lends itself to being used in many different ways if you are willing to think outside the box and let it manage your resources.
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Jeris Creasey profile photo
August 23, 2019

Users about to incorporate optimizing

Score 10 out of 10
Vetted Review
Verified User
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We use EMS for bookings for events and meetings and exporting academic schedules to the academic book. We will be implementing the automatic room scheduling for the academic book very soon.
  • Virtual web-version for all --even non-users
  • Campus planning site easy to use
  • Great customization on our web reservations
  • Web-app that gives option to view events or academic classes
  • Virtual EMS web version shows academic class bookings as blocked out. Would be nice to see details of the booking.
This is excellent for room requests that are not a regularly scheduled semester class.
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Kellie Pnacek-Carter profile photo
August 21, 2019

EMS! Look No Further!

Score 10 out of 10
Vetted Review
Verified User
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EMS is an integral part of the management of space on both the Allendale campus and our downtown Grand Rapids campus. It is used to manage equipment inventory, event specifics, internal record-keeping, and much more.
  • Data collection and ability to access the data quickly
  • EMS does an excellent job of responding to and considering feedback as they continue to make their product better and better
  • The ability to use 7PointOps and Social Tables with EMS have been an invaluable to our operations
  • We have connectivity issues at times. I am not certain this is due to hardware on our end or software issues.
  • Regional customer groups are a good idea for us to take part in. This would allow us access to best practices of others
EMS can be utilized in many different ways by multiple partners on campus. It’s easy for me to illustrate this to our campus partners and training is not difficult.
Read Kellie Pnacek-Carter's full review
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August 23, 2019

EMS 44.1 has major perks!

Score 8 out of 10
Vetted Review
Verified User
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EMS is used across the FDA organization for meeting room reservations and hoteling. By using EMS, users are able to confidently reserve a space for private meetings with colleagues, business officials and reserve temporary workspace for themselves with confidence that the space will be available for them when they show up at the reserved time.
  • EMS makes is very simple to find rooms for multiple dates in a recurring meeting. Since users at our organization tend to book rooms far in advance, the same room isn't always available for the complete duration of a recurrence and with EMS conflict resolution it allows the users to find an alternate room for an unavailable date with a few simple clicks without having to leave the current reservation.
  • EMS notifications are great for our users to remind them that they have spaced reserved. It's that extra reminder sometimes that pushes the user to cancel any reserved rooms that they no longer need. This enables the room to be reserved by others which is very valuable at the FDA.
  • The new ability to select and reserve a room from Browse Locations in 44.1 is a time saver and is very valuable to our users. Often times people need a last minute room which can be hard to find at the FDA, so to provide them with a schedule view of all rooms and find an opening and select it is very convenient and makes the process less time consuming.
  • EMS for Outlook 44.1 now has the ability to resolve any conflicts right from the add-in. This is the greatest benefit and improvement that has happened to the add-in. It very greatly reduces the number of conflicts created by users and helps prevent users from showing up to a room they think they have, but actually don’t.
  • I do wish that EMS Room Sign App had some simpler ways to authenticate users. We would love to have the End Now button activated on our Signs, but do not feel confident that other users won't use it inappropriately. If there was a simple way to authenticate without RFID or a card reader that would be a huge help. Perhaps an authentication code attached to the meeting reservation?
EMS Web App and EMS for Outlook are great with conflict resolution so that the users can always be confident that the room they are booking will not have any conflicts. Furthermore, when making a recurring reservation the users can find alternate rooms on dates that are unavailable at the same time as making the initial reservation.
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August 07, 2019

EMS Everyday

Score 9 out of 10
Vetted Review
Verified User
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Our organization uses EMS to book meeting space across the United States and abroad. We use it for reoccurring meetings, multi-site meetings, town halls, and everything in between. The integration with Outlook allows all of the employees to seamlessly book meetings in calendar invites and adjust the locations as times or needs change.
  • EMS seamlessly manages time zones, so when booking across multiple time zones you do not have to do any conversion or look at any charts to book in the correct time.
  • Manages inventory, so if you only have a specific number of tables for example, it will inform users when the max has been reached and it will set out a sheet detailing where the inventory is booked so it can be managed appropriately.
  • Overall, customization is very nice with EMS. You can create your own views to group rooms together. You can pull a lot of different reports, or run queries to gather other information. You can change room names easily. You can add a pop up to individual rooms if there is information pertinent to users before they book that space. You can add features to rooms so someone can search for rooms that include only that specific feature. There is just a lot that can be done with the program to customize it to your needs--which can even be done differently from user to user, administrator to administrator.
  • Catering reports could use some improvements. There is not a way to customize the catering reports to have it not only itemize the orders per booking, but also include tax. We have to pull multiple reports to be able to complete billing with our caterers.
  • Adding a new Item such as a new building or a new catering menu can cause challenges because there are so many little areas that MUST be updated for the new item to be seen by all users at all stages. Not only do you have to create the building and all the rooms, but you also have to add those rooms/building to each individual template, add it to the CONFIRMATION of each individual template, add it to the custom views created, ensure Web Users can view the rooms/building, and a few other places you didn't realize you had to update until you receive communication from end users that there are challenges. It would be nice if there was more of a one-stop-shop for adding new items.
EMS is great for Outlook integration for the end users because it allows them to book and edit within their calendar. however, for Desktop users editing something made from Outlook it can be a challenge. We have had to cancel all rooms and rebook them if one room isn't available at a specific time but the others are. Or if someone wants to merge two different reservations from 2 Outlook invites into one large invite, we have to again cancel one and add it to the others. If the cancellations are not done correctly from the desktop client, then the entire invite can be cancelled accidentally and the end user has to start over again. These are more exceptional bookings than standard that cause problems. Most of our events booked in Outlook occur without challenges.
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August 20, 2019

IT is a scheduling option

Score 6 out of 10
Vetted Review
Verified User
Review Source
EMS is a technological solution to centralize academic scheduling at WSU. We also use for event scheduling.
  • It works well with scheduling events and has many features to execute events on campus
  • EMS provides a central location to see all academic events and nonacademic events happening on campus
  • EMS has a robust report tool
  • It is difficult to implement and learn how to use the system. The user interface could be improved.
  • It only optimizes location, which is only part of developing an academic schedule. I would like to see it optimize time as well.
It is well suited for event scheduling but struggles with the academic scheduling. There is a much simpler system that could be used to schedule academics.
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August 20, 2019

EMS great for conference center space

Score 10 out of 10
Vetted Review
Verified User
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We use EMS organization-wide. We have a small conference center plus internal meeting rooms and conference bridge lines that we book through EMS. We have different price structures for internal and external clients and use various resources including AV, catering, and facilities.
  • Flexibility. We can easily have different rate plans for our internal departments and for our external clients.
  • The new web app is extremely intuitive and makes it super easy for general staff to reserve space.
  • We can’t automatically associate an additional resource with external reservations. We charge a facilities set up fee for every room and currently have to add it manually to every booking.
  • There’s no “rapid entry” of resources. Example, our event coordinators enter an agenda for every meeting but can’t do it all at once—they have to go back and enter another line for each different agenda item.
I can’t speak for other industries, but for us as an event-based [company] it works well. We can easily view and book space, add AV/catering, etc., and all appropriate parties can get notified.
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August 07, 2019

Review of EMS from academic side

Score 7 out of 10
Vetted Review
Verified User
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The software is being used across the entire campus to assist with room reservations on the Events side as well as academics.
  • Easy to use
  • Simple to read and comprehend
  • Customer Service has been good but not great
  • Running reports can be a challenge
I believe EMS is well suited for Events - it's easy to use, simple for someone who isn't well schooled in the ways of the software. For Academics, I've found it easy to use although at times it's been difficult to publish terms (without a hitch) or to synch the new buildings on campus (or to run reports).
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August 20, 2019

EMS Platform Services Review!

Score 10 out of 10
Vetted Review
Verified User
Review Source
EMS software is being used across our whole organization. Our company has over 10,000 employees, different teams and locations. EMS helps us by allowing users to book room spaces for meetings or workspaces.
  • I like that EMS has the ability to create different templates for different types of rooms.
  • I like the ability to customize a templates experience for users such as allowing specific users to use the template as well as if room needs to be checked in to we can include this feature.
  • I like the Platform services service, which provides most of the functionalities EMS has to offer to our custom applications.
  • Platform services sometimes needs a little improvement such as compatibility and features that the web app has and platform services does not provide such as room types.
  • Platform services needs to include the ability to include favorites rooms that you can find within the web app.
EMS platform services is well suited to be included in custom applications. Some features are not offered in this service that you would find in the Web app but the service itself is great!
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August 20, 2019

EMS for University Use

Score 7 out of 10
Vetted Review
Verified User
Review Source
I work at a University and my office manages all non-academic bookings on campus. The registrar populates classroom assignments and athletics adds their game/practice schedules and our office reserves everything else.
  • Helps keep spaces and resources organized
  • Easy to use once you learn the system
  • Versatile
  • Steep learning curve
  • Can be clunky to use at times
  • Wish there were easier ways to bulk edit
  • Not always the most intuitive
It works well for us in the University setting and it would work well for anyone who has a lot of spaces to manage.
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Peggy Riann Aud profile photo
January 29, 2019

EMS Rocks!

Score 10 out of 10
Vetted Review
Verified User
Review Source
EMS is currently being used campus wide. However, we do not permit students to use the system, there isn’t a need for them to do so.
The campus users are able to book rooms for meetings, meals, conference and more. We also use the system for the academic side. Having all classes booked within EMS is such a huge help!
  • Desktop access: I love the book and the calendar. These two tools help me to keep up with all reservations and to quickly access buildings/rooms for booking.
  • Web access: the “random” feature for my clients to use is fantastic. When training campus users I show them this for their reoccurring bookings and it’s like I gave them a million dollars! They are so excited and express how much easier that function is to use. It certainly cuts down on the confusion.
  • Wizard: i often have issues with this feature. More than likely it’s operator error and I need to become better acquainted with the area, but I do like the idea of it and the ease of copying bookings.
  • Setting reminders for desktop users: it would be nice if you could select multiple users at once instead of one at a time.
EMS truly is great software! It has the potential to provide for an entire campus or company. As an event professional, I like to have every event, whether it’s a meeting, meal, conference, or class at my fingertips. The ease of access on the desktop side of EMS is terrific .
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Liane Little profile photo
February 01, 2019

EMS is the best!

Score 10 out of 10
Vetted Review
Verified User
Review Source
It is being used for scheduling trainings and meetings for hospital employees. EMS is used across our campus location and it helps with managing multiple scheduling events and organizes them.
  • Confirmation tool
  • Notifications
  • Reports
  • I love that things come in instantly, there is often no lag. This is such a productive tool for door signage, online room managing and reservations.
  • Adding multiple rooms to one booking instead of copying
  • More beginner tutorials on website
  • Less of a cost for upgrades
  • I wish there was a way to combine two rooms into one reservation if they are connected rooms that separate by a wall.
I think it is great that there is no way to double book something, rooms are visible from a web browser and they can easily manage space. The room cards and activity sheets are great too!
Read Liane Little's full review
Jennifer Springstead profile photo
January 30, 2019

Learning another Accruent system

Score 9 out of 10
Vetted Review
Verified User
Review Source
It is being used across the organization but with four separate databases. Academics use it for course scheduling, and Athletics, Event Management and the Medical school use it as well. Some problems we've had include not being able to report on a global scale and not knowing what other departments are doing or areas might be available for use. It's been a problem having different web applications for people to log into depending on the space they are requesting. The API’s are not developed to sync with the systems so each group has to put their own information into EMS.
  • Ease of Use
  • Reporting (if system is set up correctly)
  • Visual views of bookings
  • Ease of bookings
  • More API’s especially with Buildings and space management systems
  • Adding emails to out of the box reports for contacts
  • Ability to split the screens within EMS so you can have multiple windows open at a time
It is well suited for the scheduling of classes. It is little challenging to understand at first, but if the parameters are set up correctly it will quickly assist in the scheduling of classes to rooms.
Read Jennifer Springstead's full review
Susan Adams profile photo
January 30, 2019

New user, but quickly catching on

Score 7 out of 10
Vetted Review
Verified User
Review Source
Organizational wide to reserve over 40 conference rooms and services such as catering, AV and Facilities. We have dispatched the Web App to all users and the Desktop version to Managers and more prolific Executive Assistants.
  • User templates
  • Catering options
  • Notifications
  • Managing multiple bookings
  • Easy configuration initially but when it's time for changes it would be helpful to be able to call on someone and not open a help ticket each time
  • Combine Desktop with Web App so both types of users have the same experience. It is difficult to train and update two populations
  • There are some limitations to configurations that I feel are difficult to negotiate such as the parameters

May not be good right now for mobile app use. The Outlook plug-in is not as integrated as stated during the evaluation period. It still has some problems and can cause Outlook to crash. I have received feedback from my colleagues also stating the instability of the Outlook plug-in. It is great for making reservations and adding services through the use of templates.

It is not well suited for granting different access to different user populations.

Read Susan Adams's full review
Allegra Pierce profile photo
October 03, 2018

Museum Venue uses EMS for Internal Department Communication & Special Event Planning

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use EMS for two purposes. Each department in our museum uses EMS to book meeting spaces and plan their own internal events or events on behalf of the museum. I work in the Culinary/Special Events department. We work with external clients to plan private events at the museum. We use EMS during our whole process. We create bookings, build BEOS and invoice through EMS.

EMS helps everyone know what is happening in the building at any given time. We have many people and programs at the museum at any given time and we're able to give internal departments ability to see everything that is happening. We also use it as a communication tool. We have programmed several notifications that notify specific departments about reservations and resources. We also use the reporting function every day across departments.
  • Allows us to create specific reports for each department. For example, each month we report on financial earnings based on external events. EMS allows us to pull events based on parameters we set.
  • We are able to create resources specific to what we provide as a museum. For example, we can put completely customized menus into EMS. There is a lot of freedom in creating new resources.
  • We have many various event spaces as well as "non-building" items that need to be booked as rooms. For example, we have hundreds of tours that go through our building. We are able to set up tours as "rooms" and our staff is able to view the tours going on the same way they could view meeting rooms or event spaces. We also utilize this for van reservations.
  • It would be helpful if we could create multiple invoices per reservation. Currently, we can only create 1 invoice per event. So if a client needs a zero balance invoice, we can't send them a formal invoice. We have to send them a Summary of Charges. Once their payment is processed, then we can process the official invoice.
  • We have to use separate ticketing software for our museum. It would be helpful if EMS could talk to ticketing software or if it eventually had a ticketing function.
  • It would be helpful if EMS could also talk to staffing software or have a staffing function.
EMS is well suited to event venues that have several rental space options. You are able to view multiple areas at the same time so you're able to see multiple reservations at the same time. It also serves as a useful communication tool across departments. We have 200+ employees and several employees in each department have access to EMS. We're able to add notes and comments that can be seen by all necessary parties without having to use another tool such as a google sheet or shared document. In our venue, most of our services are in house (catering, facilities, av, etc.). EMS allows us to add all of those details into one space.

I found it was less useful in a venue that only had one main event space. It was still somewhat useful for creating BEOs, but we did not need EMS to it's full extent. We also only had 4 employees so communication was less difficult.
Read Allegra Pierce's full review
Kate Scott profile photo
October 03, 2018

EMS is the only solution for your organization

Score 10 out of 10
Vetted Review
Verified User
Review Source
We primarily use EMS software to manage and book conference rooms. Clients within our organization book over 15,000 meetings per year. They can also select services and resources like AV equipment, or request a technician. For larger events, we use EMS as an event management tool for organization of event services and billing to clients after the event. Other departments use EMS to support our conference rooms, whether it’s catering to verify order locations, setup/cleanup staff, facility maintenance, etc.
  • The customization and configuration options of EMS are unparalleled. There are so many options for permission settings that can be unique for each department’s needs.
  • EMS has excellent customer service. Their support staff is incredibly approachable and knowledgeable. My issues are always resolved with a friendly attitude.
  • The EMS Live conference is a great place to network with other users to compare tips and best practices. I always leave the conference with new ideas to implement.
  • EMS audits and tracks the history of each reservation, which is helpful when users cannot remember when or why they cancelled or modified their booking. It’s easy to show them their history with comments and email confirmations as proof that changes were not arbitrary or by mistake.
  • There are no areas for improvement as I see it with EMS.
EMS is perfect for small organizations all the way up through global corporations to manage and book everything from desk space to conference rooms to classrooms and even resources.
Read Kate Scott's full review
Stephen Tucci profile photo
October 03, 2018

My EMS Snapshot

Score 8 out of 10
Vetted Review
Verified User
Review Source
EMS schedules all of our facility space for Carmichael Complex. It is a 350,000 square foot wellness center that houses informal recreation, academic classes and varsity athletics. All facility spaces are in EMS for users (internal and external) to reserve space. EMS helps us reserve, schedule and bill organizations for utilizing Carmichael Complex.
  • Web Requests: Our organization uses web requests from two different groups (1. Academics 2. Programming). It allows the user to easily find and request space. On the back end it is easy for our Reservations Manager to view, modify and confirm the requests.
  • Dashboard: The Dashboard feature has been a great resource for our organization. We have built work flow processes and integrated them into the Dashboard. This allows our Reservations Manager to know where all the requests or changes to requests stand.
  • Room Availability Navigation from Desktop Client: Carmichael Complex is comprised of 350,000 square feet (3 indoor buildings) and 18 acres (3 outdoor complexes) we have to manage. The Desktop Client allows to easily see what is available and navigate through days, weeks and months at a time.
  • Visually Intimidating: As the supervisor of the staff utilizing EMS on a day-to-day basis, I only am in the system 2-3 days a week. Therefore, I am a novice user and I do not have the experience of using the product a lot. When I first started using the software, it was visually intimating with all of the tabs, drop downs, and options. It seemed very complex and not easy to navigate. It has gotten easier with more experience, but it is not my favorite interface.
  • G Suite Integration: Our institution is a G Suite client so we are excited about the possibilities once the G Suite Integration happens later this year! We had difficulties with individuals reserving space on Google Calendar and not reserving it through EMS.
  • Tutorials: It would be helpful to have access to tutorial videos to help individuals who do not use the software everyday. I am a fan of the 24/7 customer service support. It has been helpful.
EMS Software has been well suited for our reservation process. It has helped simplify the process for academics to reserve teaching spaces within our organization. Additionally, it has allowed our internal programming staff to look up, request and reserve space for their programs. It has taken a lot of pressure off of our Reservations Manager who could have up to 150+ requests every day.
Read Stephen Tucci's full review
Jessica Wegner profile photo
October 02, 2018

Not hesitant to recommend to others!

Score 9 out of 10
Vetted Review
Verified User
Review Source
EMS is being used by my whole organization. It provides a link to our academic database to room scheduling; offers end users self-service options; consolidates event planning to a one-stop shop environment; offers students an opportunity to schedule assessments; increases productivity in service departments

  • Room Scheduling - there are no questions about what rooms are being used on our campus! Great product to provide data for utilization and change management.
  • EMS Support - Each time I've called the team, they have been responsive and helped us problem solve small and large issues.
  • Communicating the company road map. They help our organize goals for the future; however, are also great in working with clients at various editions of the program.
  • Connecting clients in regions. Love the regional meetings. Would like to see more or assistance in connecting more with people in my region. Willing to talk up the product!
  • Master Calendar training/user guides. I feel this is a weak link. Hard to make progress if you don't have a computer programming/html/CSS background.
  • Frustrated that the 1st contact (AKA faculty member) that comes over from either an academic import utility or our academic planning sync does not list this person automatically as the web user. Tied to overall group "Registrar" instead. Blocks us from having faculty do self service for categories unless we manually enter all of the web users.
I think it's well suited for higher education. Less appropriate and frustrating for campuses who do not adopt it as a whole right away. I also find it a challenge for groups who want to take online payments through the web application. Also challenging for those who want to take care of other event planning details like registration.
Read Jessica Wegner's full review
Maurice B. Stewart, MSOL profile photo
October 02, 2018

EMS is great!!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use the EMS software to schedule our conference spaces to nonprofit groups in the Greater Cincinnati region and internal clients. I allows us to streamline our scheduling of our conference rooms and it helps keep us organized as to prevent double bookings. We use the software to invoice clients as well.
  • EMS doe a great job with allowing you to book meetings instantly using the booking. We have many nonprofit groups who have last minute requests and using the booking to make these last minute requests is very helpful.
  • EMS does a great job with editing multiple reservations using the reservation wizard function. When clients want the change the ending time to a group of bookings, We can use the wizard to perform the changes quickly and efficiently.
  • EMS does a great job at creating invoices for clients who use multiple services. We use to use excel to create invoices. Since implementing EMS, we are able to easily invoice clients via email after their meetings.
  • EMS often crashes when too many windows are open often during critical times. A fix for this would be greatly appreciated
  • EMS Web client could use an update that lets client add meetings to their calendars flawlessly.
EMS is well suited for handling a group of bookings using the wizard function. EMS is also well suited for handling reservations from outside groups using the web client.

EMS is not suited well for Outlook integration in my opinion. Clients often get their reservations added to the wrong date in their Outlook calendars. This results in people showing up for meetings that were not scheduled that day.
Read Maurice B. Stewart, MSOL's full review
Lynn Langston profile photo
October 02, 2018

EMS is a robust database system that needs an interface update

Score 6 out of 10
Vetted Review
Verified User
Review Source
EMS is used across multiple campus departments but not all departments. We are making moves as a university to move toward one universal system. I manage one area within the OIT that deals with video production and a media facility. EMS allows booking of rooms and services through one platform.
  • The consultants are very good and willing to help.
  • It has multiple pricing plans and rate schedules that allows for complex pricing.
  • The wizard provides tools to help repeat reservations and bookings.
  • All the information for a single reservation can't be accessed in one window without running a report. I would like to see one screen that includes all bookings and resources. Bonus if those features were also editable from the comprehensive window/view.
  • It can be slow. It sometimes takes time to open up booking and resource details. I want the system to work as fast as I can.
  • Calculations need to become an option on net reporting. We run more reports to try to capture this missing data.
EMS makes it easy for a requester to book space or services. When a user has to edit a complex reservation, it can be difficult for them to understand where they need to make changes or updates.
Read Lynn Langston's full review
Mike Kraiman profile photo
October 02, 2018

EMS Software Saves Schedulers at the University of Oregon

Score 9 out of 10
Vetted Review
Verified User
Review Source
The University of Oregon is preparing to use EMS Software for event and class scheduling across our entire campus. Initial users will include the registrar's office, scheduling and event services, our alumni center and our business school; we hope to roll it out to additional departments within the next couple of years. This application and anticipated integration with other software will help aggregate our school's activities in a single source for better communication of information to customers and use by risk management services.
  • The graphic user interface is well-designed and intuitive, which promotes productivity.
  • It provides workflow functionality for schedulers and service providers to efficiently relay event details and status.
  • The user-defined fields add the ability to customize reservation and space records to better meet campus business needs.
  • Bookings contain a limited number of standard time fields (event start, event end, setup time, teardown time); more options here are desirable.
  • Resource records are not as robust as some of the other areas, and could benefit from additional standard and user-defined fields.
  • Applying blackouts to spaces (to prevent bookings during certain times) appears to be a challenge: we believe it can be done, but the process doesn't seem to be straightforward.
Comprehensive event scheduling software is a very specialized entity and there are only a handful of vendors that can deliver such a product. Based on previous experience with a competitor's application, I believe EMS Software is currently the best choice for a higher education environment where academic (class scheduling) and non-academic (event scheduling) departments wish to collaborate and share spaces for efficient use of campus facilities. Because the software is extremely easy to use and intuitive, departments that rely on revolving student workers for information entry will particularly benefit from the minimal training required to perform basic operations.
Read Mike Kraiman's full review

About EMS Software

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

EMS Software Technical Details

Operating Systems: Unspecified
Mobile Application:No