Item: Qualtrics XM for Strategy and Research
Rating: 7
Author: Julie Ressalam, MPH

Overall Satisfaction with Qualtrics

Use Cases and Deployment Scope

We use Qualtrics to implement surveys in healthcare settings across the entire organization. Qualtrics is used to survey healthcare staff, executives, and collect policy data. I addresses the health communication needs of healthcare settings.

Pros and Cons

Pros

Their customer service is phenomenal. It is clear they care about their customers.
They have detailed user guides to help you understand every aspect of what you are doing.
Their interface is welcoming and clean. It makes things easier to navigate.

Cons

Qualtrics does not have the group editing capability that is needed for our projects. There is often a lag or save failure if more than one of us are trying to edit a survey.
The analysis of the surveys could be more in depth. There are only preliminary analysis options, but I wish it had the capabilities of Excel.
Going back to editing, there are often times edits will not be saved, or will be lost completely. I wish there was a Save or Undo button.