Sophisticated product with caveats.
October 17, 2018

Sophisticated product with caveats.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Qualtrics 360

Overall Satisfaction with Qualtrics

We use Qualtrics 360 to support our corporate clients with online leadership assessments. It facilitates continual feedback on leaders at all levels in their growth across an array of crucial leadership traits.


  • The automated email reminder system for collecting survey responses is their most time-saving feature.
  • The report customization is fairly strong as well. Graphs are not quite as good as Excel/Pivottable, but they are still strong, and coupled with the overall ability to integrate them within a text report that converts easily to PDF is a real difference maker.
  • It is a sophisticated and sometimes complex system. The 24 hour tech support is as crucial of a feature as any other. Without it, small companies could not use this system. With it, small companies can offer a very professional survey system.


  • Online documentation has not kept up with feature updates and interface changes. You must use Tech Support a lot if you are doing anything slightly out of the mainstream.
  • Tech Support often regularly ends calls on you when they don't have the answer with promises to email a solution at a later time. Later can sometimes mean numerous hours or even a day. Sometimes never. This seems to be to keep their call times down. Their TS reps don't have immediate access to Tier 2 support to get immediate answers.
  • Employee Directly maintenance and Subject/Evaluator syncing/linkages are convoluted.
  • Positive: it allows us to offer a professional survey system to our end-users.
  • Negative: this is a somewhat complex system, and requires significant dedicated in-house resources to maintain and administer.
Better, more robust and automated reporting and response collection than a custom solution in Google Forms.
Good use: Corporate survey usage. Anything repetitive. Requires dedicated in-house support to learn, maintain, and administer the system.

Less appropriate: this is an expensive solution per user. Smaller companies could not easily use regularly.


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