An Excellent Research Platform
Gary Dunmore | TrustRadius Reviewer
November 08, 2018

An Excellent Research Platform

Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics

We use Qualtrics as a platform to conduct survey-based research with households and businesses as part of client projects as well as to support other services we offer. We are a research and analysis consulting firm focused on the economics of broadband internet and related issues. Our analysis creates actionable intelligence for our clients.
  • A wide range of question formats that are very easy and intuitive to set up and use.
  • Excellent technical support and support resources. It is hugely beneficial to be able to actually talk to someone by phone when needed, helping to resolve issues quickly.
  • Extremely reliable with a rich set of features, not only for data collection, but for analysis and reporting as well.
  • More flexibility and options for creating and testing email triggers. The editor is limited and the only way to test the triggers is to complete the survey each time you change something.
  • Having an "undo" feature would be useful if you make a change to a question that you don't like.
  • Provide a built in feature to be able to "toggle" additional text open and closed within a question. Sometimes optionally providing more information for respondents can be helpful. I currently use a java script to do this, but that can be unreliable if something changes in the platform. I had used such a script for a long time and then it just stopped working for an unknown reason. I found a new script that works, but who knows for how long.
  • It is core to our business needs and service offerings
We just wanted a world-class platform that was feature-rich and would continue to evolve.
  • Research Studies
For standard data collection it is great. It is difficult to set up questions for scenario analysis using a selection of choice sets.

Qualtrics Feature Ratings

Survey templates
Not Rated
Themes
9
Custom logo/branding
9
Changes to live survey
10
Question design help
Not Rated
Multiple question types
9
Survey logic flexibility
9
Response tracking
8
Data export
8
Standard reports
8
Custom reports
8
Analytics
6
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
8
Access controls
9
Compliance
Not Rated