Service could be better
October 08, 2019
Service could be better
Score 1 out of 10
Vetted Review
Verified User
Modules Used
- Qualtrics 360
Overall Satisfaction with Qualtrics
In the period of time we had it, it was being used for customer feedback surveys to improve business.
- Overall, the software works fine as it is.
- Their customer service is awful. Nobody wants to talk to you and they will only converse over email.
- They make it extremely difficult to cancel your subscription.
- ROI was overall neutral.