Service could be better
October 08, 2019

Service could be better

Jim Ritchie | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Qualtrics 360

Overall Satisfaction with Qualtrics

In the period of time we had it, it was being used for customer feedback surveys to improve business.
  • Overall, the software works fine as it is.
  • Their customer service is awful. Nobody wants to talk to you and they will only converse over email.
  • They make it extremely difficult to cancel your subscription.
  • ROI was overall neutral.
Qualtronics is well-suited for customer surveys.

Qualtrics Feature Ratings

Survey templates
Not Rated
Themes
Not Rated
Custom logo/branding
Not Rated
Changes to live survey
Not Rated
Question design help
Not Rated
Multiple question types
Not Rated
Not Rated
Survey logic flexibility
Not Rated
Response tracking
Not Rated
Data export
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Compliance
Not Rated