Great for the small to medium guy, not the big dogs
April 08, 2016

Great for the small to medium guy, not the big dogs

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Enterprise Solutions

Quickbooks Enterprise Solutions is currently implemented throughout my entire company. It has a variety of primary uses here, but we mainly use it to track invoices from our vendors as well as to our customers, as well as tracking purchase orders. One of the best features is that we can easily attach a purchase order or invoice to a specified vendor or customer as needed. Its functions and general layout is very easy to grasp and understand, and even for the more simple minded user, at first glance it's a bit intimidating, but after poking around a bit, the functions simply make sense. This is definitely something I would recommend for a small or even medium sized company who wishes to keep track of anything of monetary value.

Pros

  • Ease of Use
  • Great Customer Support
  • Consistent updates/upgrades
  • Remote Backing up (optional)

Cons

  • Local back ups are not as strong as I'd like
  • It's easy to become inundated with the reports
  • Customer Support can be a long wait at times
  • Allows for multiple users to view allocated funds.
  • The number of custom reports is a double-edged sword. They're great, but at the same time, the number of options is a bit much.
  • Discussing funds is quite easy thanks to the reports and graphs.
I have not used any other similar software, so I don't have ground to really compare Apple to Apples. But from someone who hasn't experienced other softwares, I can say that this is easy to use. Most options are right where you'd expect them to be, with a few exceptions. Overall, learning it and continuing to use this program is quite easy.
Quickbooks Enterprise Solutions is great for small and medium sized companies. Because it's not meant for large companies, I wouldn't recommend for them, it's likely not powerful enough for their intentions and desired uses. But for the smaller mom and pop type companies, it does everything necessary and so much more. The beauty about Quickbooks Enterprise Solutions is that you can use the program as little or as much as desired. You don't have to populate every single field to utilize the program, you can leave a few blanks and though it may not be as effective, it's still very usable.

QuickBooks Desktop Enterprise Feature Ratings

8.9
Accounts payable
9
Accounts receivable
9
Cash management
8
Bank reconciliation
10
Expense management
8
Fixed asset management
8
Multi-currency support
10
Multi-division support
7
Regulations compliance
10
Electronic tax filing
10
Self-service portal
9
9.5
Inventory tracking
10
Automatic reordering
9
7.7
Pricing
7
Order entry
8
Cost of goods sold
8
9.4
Pay calculation
10
Benefit plan administration
10
Direct deposit files
9
Salary revision and increment management
10
Reimbursement management
8
8.3
Dashboards
7
Standard reports
9
Custom reports
9
Customization ()
Not Rated
9.5
Role-based user permissions
9
Single sign-on capability
10

QuickBooks Enterprise Solutions Support

Very rare do I call the Quickbooks Enterprise Solutions support staff and I get a customer service associate quickly. On average, my wait time is near an hour, and at times even longer. After spending the first three minutes discussing my problem, they then begin to poke and prod around, sometimes the questions continue. But 80% of the time, the problem is over their head and they have to escalate the issue. The only problem is this escalation arrives usually after spending forty-five minutes poking and proding around but learning nothing. In short, my experience is rarely all that well, let alone great.
ProsCons
Good followup
Problems get solved
Not kept informed
Escalation required
Difficult to get immediate help
Slow Initial Response
Yes - I have Quickbooks Enterprise Solutions implemented to a large number of users in multiple locations. When there is a problem, I need to solve as soon as possible. With that in mind, premium support wasn't an option, it was something I most definitely had to have to further promote my success. In the past I had regular support, and the wait times were very long, and I almost always had to escalate my issue. Having premium support made this a bit easier, though still very much an annoying pain.
Honestly no.

Each time I call them, it's usually for a problem a bit higher than the standard techs can handle. I almost always spend about an hour on hold waiting for someone, I almost always have to escalate my claim, and I basically waste two to four hours of my day fixing a single problem, and sometimes the problem carries over to the next day.

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